Firewall exceptions for access to the online content for first 14 elements

Hi Adobe community.

First 14 elements doesn't seem to be coping very well being located behind a firewall and have access to the internet (for online content) through a proxy (configured by proxy.pac... can't change that). Anyone would be able to provide the URLs/DNS names/IP addresses of the IP ports and Protocol (TCP/UDP) that I have to allow through the firewall for first Elements have access to online content?

Thank you and congratulations in advance

Peter

Hi ATR & one who reads this.

I come to the solution by using Wireshark to analyze what happens when Premiere Elements wants to download content such as 'titles and text. As mentioned previously, seems many internet traffic resumes with success the proxy settings correct and is therefore through the proxy server.

Managed to get the Premiere Elements to download content online by allowing the following FQDN on the Cisco corporate firewall (not for the first relevant destinations are blocked on our proxy):

HTTP static.photoshop.com

Hope this helps someone out there.

See you soon,.

Peter

Tags: Premiere

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