First Pro CC crash at startup

Similar Questions

• First Pro CC crashes on startup after upgrading Windows 8.1. All solutions?

  First Pro CC crashes on startup after upgrading Windows 8.1. All solutions?

  It was working fine until I updated my operating system. I tried to reinstall the software. I tried to update my graphic drivers.

  Hi P.Ava,

  Please also try to delete / disable any antivirus or firewall software installed on the system.

  Please update if it works.

  Thank you

  Sandeep

• Adobe first Pro CC crashes on startup after upgrading to new computer screens

  Hey everyone, I'm tech-savvy so go ahead and throw detailed responses to me. I've recently updated for Windows 8.1 because first Pro CC (version 7.2.1) crashed at startup of Windows 8. After the update to Win8.1, it worked fine with my old 19-inch full-screen VGA monitors. However, after I installed the new HD widescreen monitors yesterday, I opened the first Pro and it starts very well and is stable until he treats a video file. If I'm fast enough, it will correctly import a file from the media browser, but as soon as it 'deals' video in the browser media or video in the timeline, Windows gives me the error "Adobe Premiere Pro CC has encountered an error and must be shut down". I tried all the tricks in the book, especially to change the refresh rate of the monitor down from 144 Hz to 60 Hz, tried to use an HDMI instead of DVI - D cable and tried to reinstall Premiere Pro (restart the computer to the appropriate in the process places) and tried to adjust to return with no acceleration GPU (only the mercury software). Nothing seems to work. Here are the specs of my computer:
  CPU: AMD FX-8120, GPU: 1 GB GDDR3 Dual AMD Radeon HD 6670 each in its own monitor output via DVI - D Dual Link, the monitors are ASUS VG248QE 24 "resolution 1920 x 1080 p @ 144 Hz, 7200 RPM Western Digital HARD drive running.

  TRY:

  Disable a video card driver.

  Set up 2 monitors of the same card.

  Its a starting point for troubleshooting I.

• Adobe first Pro CC crash at startup

  Hello I have a problem when I open Adobe first Pro CC it crash and I get this error

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.2.0.65

  Application timestamp: 5486db4a

  Fault Module name: ImageRenderer.dll

  Fault Module Version: 8.2.0.65

  Timestamp of Module error: 5486b5ee

  Exception offset: 00000000001f5342

  Exception code: c000001d

  OS version: 6.1.7600.2.0.0.768.3

  Locale ID: 1031

  Additional information 1: 0b2d

  More information 2: 0b2df4702c3fc6489bf922fb8e966350

  3 more information: 3e3d

  Additional information 4: 3e3dc964c555afa850b3ab3b520ac7e3

  Problem event name:	APPCRASH
  Name of the application:	Adobe QT32 Server.exe
  Version of the application:	8.2.0.65
  Timestamp of the application:	5486d9b1
  Name of the Module for error:	ImageRenderer.dll
  Fault Module version:	8.2.0.65
  Module Timestamp error:	5486b0a8
  Exception offset:	c000001d
  Exception code:	001e5343

  OS version:6.1.7600.2.0.0.768.3Locale ID:1031Additional information 1:0a9eAdditional information 2:0a9e372d3b4ad19135b953a78882e789Additional information 3:0a9eAdditional information 4:0a9e372d3b4ad19135b953a78882e789

  I have reinstall the first I turned off my hd 4600 graphics card and no effect I hope someone can help me

  Hello

  This error report occurs generally if you do not have Service Pack 1 installed. The SP1 installation and see if it is resolved.

  Thank you

  Regalo

• First Pro CC crash at startup c:\sirreel64\releases\

  Since two months ago when I try to open the first Pro CC projects, the program crash and displays the message:

  "Premiere Pro has encountered an error"

  [c:\sirreel64\releases\2013.02\shared\adobe\mediacore\mediafoundatio\api\inc]

  

  If I open new projects it seems ok, I save, then I the reopen them and it failed again.

  I'm working on a Quad 4 GB RAM 64 bit Win8 IntelCore.

  Driver GPU are updated.

  I uninstalled third party plugins, try to open the application with the SHIFT key, but the question still.

  If I try to open an automatic record of the project, the only older work, but when I save it and open it again, it crash again.

  I don't really know what to do.

  Alberto C.

  Hello Alberto,.

  Uninstall iCloud. See this thread: f:\mightysilt_win64\shared\adobe\mediacore\mediafoundation\api\inc\keyframe debug event

  Thank you

  Kevin

• First Pro CC crashes on startup after UPDATE.

  The title says it all... it was working fine before the update.

  Now it just hangs and I can't get into the program.

  The points of crash report to plugins S.redgiant causing the accident. See this thread: http://forums.adobe.com/message/5795495#5795495.

  Moreover, in the future, please do not post the complete crash report.

• After effects CC accident leads to first Pro CC Crash

  Hello

  Major panic goes here...

  I was in the middle of a montage using first Pro CC 2015 and has decided to use After Effects to stabilize a clip... Still fails to load (crashes on loading MediaCore) and this in turn freezes first.  I use the Task Manager to close the two apps, then try to run that Premiere Pro but keeps locks even begin to load the usual elements that tend to see ((ExporterAVI, etc.))

  Tried to uninstall first using cloud creative but that no longer works!  He insisted I had the first running, but it was not...  THAT makes wonder if this was the cause behind it does not quite...  In any case, I've used the cleanup tool to remove the first and am currently download first Pro CC of the Cloud...

  While I hope it will work, is there a history of this debacle over there among the other sick CC?

  I'm running a Windows PC with 10 because the OS...

  See you soon

  Steve

  Please check if this helps First Pro CC Crash at startup

  Adobe Premiere Pro CC 2015 crashing in the fix for windows 10 - YouTube

  or you can contact our support for him is resolved.

  https://helpx.Adobe.com/support.html#/top_products

  Concerning

  Stéphane

• Adobe first cc pro still crashes at startup

  Adobe first cc pro still crashes at startup

  Hi cc6585,

  Please update the drivers for your video display card.

  This clears up the question for most users.

  Thank you, Kevin

• Premiere Pro CC Crash at startup

  Hi all

  Downloaded and installed the last CC of first and it crashes at startup.

  I use a laptop Acer, Specs:

  Core i5 1.7 ghz with 2.5 tb

  10 GB of ram

  The 640 m GeForce GT 1 GB

  2 SSD

  Windows 7 Premium

  Details of the accident:

  Signature of the problem:

  Problem event name: BEX64

  Name of the application: Adobe first Pro.exe

  Application version: 7.0.0.342

  Application timestamp: 5176598d

  Fault Module name: StackHash_1dc2

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception offset: 0000000000000000

  Exception code: c0000005

  Data of the exception: 0000000000000008

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: 1dc2

  More information 2: 1dc22fb1de37d348f27e54dbb5278e7d

  Additional information 3: cbc5

  Additional information 4: cbc5ec6970b2af35927ad67117ca57e2

  This happens everytime I open the first Pro CC. I was not able to find info online about it. First Pro CC works very well on my desktop, but for some reason he hates my laptop.

  Premiere Pro CS6 works fine on my laptop, I have never had a problem with it. Any help on that would be great. I tried to run the script CC cleaner and that did nothing. Thank you.

  Hi all

  Please try to reinstall the latest version of the driver for your GPU AMD or NVIDIA, and then restart the computer. This seems to have resolved most of the cases we have seen.

  Thank you

  Kevin

• First Pro CC2015 crashes on opening

  just updated - 2012 retina macbook pro 1 gb vram - CUDA updated.

  PP has worked fine until today, now I get the message "'Premiere Pro could not find video playback capable modules" "

  crashes and impossible to force to leave without restarting.

  already tried:

  •Desinstallez and reinstall PP and ME (x 2)

  •turn all software and CUDA

  •Eteignez GFx CardStatus

  •Reinitialisez landau

  •a boot.

  •reparer permissions.

  anyone else with questions about a 2012 MBPr?

  Hi Rosco,

  See if this doc will help: first Pro CC, CC 2014, 20141 freeze at startup or crashing everything working (Mac OS X 10.9 and later)

  Thank you

  Kevin

• Adobe first Pro CC hangs at startup

  Last week, Adobe Premiere Pro CC worked fine. Without use or update the app since that time, the application will crash right after launch every time. I tried to remove the app and reinstall without a bit of luck. I tried a few other remedies, but were not able to correct the problem. Is someone else has this problem? The accident usually occurs just after the closure of the launch screen. Hera of the error message I get every time:

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 9.2.0.41

  Application timestamp: 56a208c9

  Fault Module name: dvaui.dll

  Fault Module Version: 9.2.0.41

  Timestamp of Module error: 56a1e1b0

  Exception code: c0000005

  Exception offset: 00000000001bcc38

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Information additional 1: 287

  More information 2: 287af3b5bf96112b7ec9454fcf7f1af5

  3 more information: 7e6a

  Additional information 4: 7e6a484054283078c891491e37f7d693

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  Turns out I have to not need to reinstall Windows. I don't know what is actually worked in the end. As I began to prepare to reinstall the OS, I ran a disk cleanup, deleted unnecessary files and a few other things. After all that, I did a reboot, which triggered an update of the system. I decided to try Premiere Pro one last time, and it worked! I'm guessing that disk cleanup got rid of a problematic file - who knows.

  I'm working on my project again. Thanks for the help.

  -Eric

• Premiere Pro 2015 Crash at startup

  When I start to first pro 2015 and create a new project, it crashes instantly.

  It sounds like a lot of others is thereby breaking issues but sounds like they can at least do a project. Any ideas? Or simply wait until they update it?

  Hi Thom,

  We recorded a BUG regarding the same issue. If please try to disconnect the secondary screens connected and try again. This problem is related to the first Pro CC 2015 accident with multiple monitor configuration and Dual GPU (AMD/AMD or AMD/NVidia) and it would be awesome if you mention the tech specs and the accident here report.

  Vinay

• First Pro CC crash when you drag the project window media

  I had so many problems with the CC (2014) since the 8.1 update. The last problem is interacting with the media in the project window. In any version of PP (7, 8.0.1, 8.1), when I try to drag the media from the project to the timeline window, I get the crash 'first Pro CC met a serious error... ". ». I use a Macbook Pro i7, 16 GB of ram, Nvidia GT graphic map of 750 m, on OSX Yosemite. I tried to clear the cache of media and the parameters of compensation at the start with alt + shift. I've been using 8.0.1 due to previous problems with ui serious lag on 8.1. I had more problems with the PP in the last 3 months than in the previous 7 years, I have used.

  Hi Bryan,.

  You have the extension installed "Pushbullet" Chrome? If so, you and Baemon should try to remove and then see if the problem goes away. He worked for others: Re: Premiere Pro CS6 crashes when drag-and -

  Thank you
  Kevin

• First Pro CC crashing after the importation of the media

  I just built my first PC a few weeks ago for the sole purpose of editing with first Pro CC, but every time I have import any media and try to use the view, the program crashes. As long as I do not import, the program does not crash. After I imported, it will be crash without worrying if she still a picture or a video.  I even tried to load the project "Eagles_Doc_Final" which gives to Adobe, as practice and which will crash immediatelysince there is already media imported.

  
  

  I'm about to start an assistant job in editing my work and I need to start training at home with first since I've only used Final Cut in the past.

  My system:

  Trial version of first Pro CC - I really want to buy a subscription, but I can't even make it work.

  Windows 7 Home Premium - make all updates using the Update window.

  Processor - Intel Core i7 4790 K - updated drivers using version 2.0 driver Intel (r) update utility

  Motherboard - GIGABYTE GA-Z97X-UD3H -Bios is version F5. There is an update F6 and F7, but do not know if it would be necessary?

  GPU - no - I wait to see how fast first Pro CC is without using a GPU for acceleration. I read that I have doesn't have a GPU to run the program. Is this correct?

  This is the error I get...

  "Adobe Premiere Pro CC has stopped working"

  Signature of the problem:

  Problem event name: APPCRASH

  Name of the application: Adobe first Pro.exe

  Application version: 8.1.0.81

  Application timestamp: 5426694c

  Fault Module name: devenum.dll

  Fault Module Version: 6.6.7600.16385

  Timestamp of Module error: 4a5bded7

  Exception code: c0000005

  Exception offset: 00000000000016a 0

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1033

  Additional information 1: ec5a

  More information 2: ec5adb2545b190cc19da7bdfa78d5bf1

  3 more information: 52eb

  Additional information 4: 52eb6b5eb5247c23714f771b797ebaa7

  and this is the error in the event viewer application.

  General

  Name of the failing application: Adobe first Pro.exe, version: 8.1.0.81, time stamp: 0x5426694c

  Name of the failed module: devenum.dll, version: 6.6.7600.16385, time stamp: 0x4a5bded7

  Exception code: 0xc0000005

  Offset: 0x00000000000016a0

  ID of the process failed: 0 x 1114

  Start time of application vulnerabilities: 0x01d00202f06d1b2f

  The failing application path: C:\Program Files\Adobe\Adobe Premiere Pro 2014\Adobe first Pro.exe CC

  Path of the failing module: C:\Windows\system32\devenum.dll

  Report ID: 3bf56dba-6df6-11e4-9734-74d435e5c333

  If anyone can help point me in the right direction, I would gladly appreciate it. I don't want to jeopardize anything with this new job because I couldn't get this to work.

  -JR

  Hi jacobrivera68,

  Before importing anything, go to file > project settings > General and change the GPU acceleration for playback (software only) Mercury engine and see if that fixes the problem.

  Thank you

  Regalo

• First Pro CC crash

  Hi all

  I just made the switch to first Pro CC and at halfway through my latest project, the application has started to plant all the time, and when I present the crash report, Adobe says that they do not find a problem.

  I use version Premiere Pro 7.2.2 on a trash can Mac Pro (Mavericks 10.9.3)

  Here is the crash report.  I tried to delete the media Cache files and nothing seems to help. Can anyone help?

  Process: Adobe Premiere Pro CC [19717]

  Path: / Applications/Adobe Premiere Pro CC/Adobe Premiere Pro CC.app/Contents/MacOS/Adobe first Pro CC

  ID: com.adobe.AdobePremierePro

  Version: 7.2.2 (7.2.2)

  Code type: X 86-64 (Native)

  Parent process: launchd [796]

  Responsible for: Adobe Premiere Pro CC [19717]

  ID: 1736816378

  Date/time: 08:55:00.518 2014-09-26 + 0100

  OS version: Mac OS X 10.9.3 (13 D 65)

  Report Version: 11

  Anonymous UUID: 04113131-7041-30A7-6DC5-71A9B4D97D74

  Crashed Thread: the queue on the expedition 10: com.apple.root.default - priority

  Exception type: EXC_BAD_ACCESS (SIGSEGV)

  Exception codes: KERN_INVALID_ADDRESS at 0x000000012dc6d000

  VM regions near 0x12dc6d000:

  VM_ALLOCATE 000000012dc23000-000000012dc6d000 [296K] rw-/ rwx SM = PRV

  ->

  BATTERY GUARD 000000012dc83000-000000012dc84000 [4K]-/ rwx SM DRAW keeps stack for the thread 35 =.

  Thread 0: Dispatch queue: com.apple.main - wire

  0 com.apple.CoreFoundation 0x00007fff8992cc62-[objectsWithOptions:passingTest sets:] + 194

  1 com.apple.AppKit 0x00007fff88205db2-[NSView (NSInternal) _uninstallRemovedTrackingAreas] + 314

  2 com.apple.AppKit 0x00007fff8830f579-[NSView (NSInternal) _updateTrackingAreas] + 679

  3 com.apple.AppKit 0x00007fff8830f8e7-[NSView (NSInternal) _updateTrackingAreas] + 1557

  4 com.apple.AppKit 0x00007fff8830f8e7-[NSView (NSInternal) _updateTrackingAreas] + 1557

  5 com.apple.AppKit 0x00007fff88365e24 _handleInvalidCursorRectsNote + 994

  6 com.apple.AppKit 0x00007fff889438a1 __35-[NSWindow _postInvalidCursorRects] + 46 _block_invoke2988

  7 com.apple.CoreFoundation 0x00007fff89905e17 __CFRUNLOOP_IS_CALLING_OUT_TO_AN_OBSERVER_CALLBACK_FUNCTION__ + 23

  8 com.apple.CoreFoundation 0x00007fff89905d87 __CFRunLoopDoObservers + 391

  com.apple.CoreFoundation 9 0x00007fff898f7468 __CFRunLoopRun + 776

  10 com.apple.CoreFoundation 0x00007fff898f6f25 CFRunLoopRunSpecific + 309

  11 com.apple.HIToolbox 0x00007fff8b50da0d RunCurrentEventLoopInMode + 226

  12 com.apple.HIToolbox 0x00007fff8b50d7b7 ReceiveNextEventCommon + 479

  13 com.apple.HIToolbox 0x00007fff8b50d5bc _BlockUntilNextEventMatchingListInModeWithFilter + 65

  14 com.apple.AppKit 0x00007fff881c926e _DPSNextEvent + 1434

  15 com.apple.AppKit 0x00007fff881c88bb-[NSApplication nextEventMatchingMask:untilDate:inMode: dequeue:] + 122

  16 com.apple.AppKit 0x00007fff881bc9bc-[NSApplication run] + 553

  17 com.adobe.Frontend.framework 0x00000001000c684d FE: MacApplication::RunSelf() + 45

  18 com.adobe.Frontend.framework 0x000000010004642a FE::Application:Run(std::basic_string<unsigned_short,_std::char_traits<unsigned_short>,_dvacore::utility::SmallBlockAllocator::STLAllocator<unsigned_short>_>_const&) + 4058

  19 com.adobe.Frontend.framework 0x00000001000c80c8 FE::AppMain (ASL::ObjectPtr < ASL::Module, ASL::AtomicValue > const &, std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > const &, int, void *) + 296

  20 com.adobe.Frontend.framework 0x00000001000cf285 FE::Run (ASL::ObjectPtr < ASL::Module, ASL::AtomicValue > const &, std::basic_string < unsignedShort, std::char_traits < unsigned short > dvacore::utility:SmallBlockAllocator:STLAllocator < unsigned short > > const &, int) + 581

  21 main 0x00000001000018bc com.adobe.AdobePremierePro + 524

  22 com.adobe.AdobePremierePro 0x00000001000016a4 start + 52

  .

  Thanks in advance for the help of everyone in this discussion.

  I have now created a project that doesn't crash!  HOORAY!

  How do I...?

  I have all my original Quicktime (originally Pro-Res 1920 x 1080) items dragged in AE and rendered uncompressed 8-bit versions of all.

  Then I carefully replaced all subrenders in my project now use the uncompressed... and so far (touch my wooden desk)... it is not breaking.

  Note: I kept my clips that had alpha as Lossless with Alpha channels (the good old reliable Animation million + codec, God bless you!)

  Seems to me that first Pro CC has problems with clips of previously used Pro-Res, that were once quite happily in FCP 7.

  My advice to all those affected by the same mistakes is crashing, is to re-encode your source clips. Uncompressed 8-bit was maybe a bit drastic, but I wanted to make sure I had "wild" media to start with.

  So, Adobe - please take note. This must be fixed.  This is my reccomendation for the next update!