Fixed a blue screen with possible problems

Hello

Last week my laptop when starting to vomit a blue error screen.  I had no problem before this otherwise - on shutting down every day (or more), for a month the automatic updates of windows would download every time instead of just randomly as they have done for the past two years.  I found this odd as it cannot be more updates probably within 24 hours and as I mentioned it was a recent appearance
I followed the on-screen guests to recover the drive and it 'fixed' the issue - I guess.  However, the virus protection that I had installed (Norton 360 v6) seems to have many mistakes.  I followed guests for Norton to correct the problems and am now protected again.
I'm likely to experience a blue screen once again?  That was the beginning of many problems for my laptop, or if I followed the instructions properly I shouldn't get another problem?

Hi Jac,

I see that you have recovered recently in a blue screen on the computer. I'll give you more information you associated with a blue screen.

1. What is the brand and model of the computer?

I suggest you to refer to this article and check.

Resolve stop (blue screen) errors in Windows 7: http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

Important: while performing the check disk on the hard disk, if bad sectors can be found, then check disk will try to repair this sector. All the data available in this area may be lost.

Reinstall Windows 7 WARNING: Reinstall Windows 7 will remove all the programs you have installed and restore the default settings of Windows. You will need to restore your user files, and reinstall all the programs you've installed using the installation disk or the original files.

Let us know if you need assistance with any windows problem. We will be happy to help you.

Tags: Windows

Similar Questions

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    original title: how fix/stop blue screen of death with the BBCode: 1000008e?

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    Locale ID: 2057

    More information about the problem:
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    BCP1: C0000005
    BCP2: 81E3532A
    BCP3: 8AB5782C
    BCP4: 00000000
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    Product: 768_1

    Files helping to describe the problem:
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    Hello

    I suggest you follow the steps mentioned below.

    Method 1:

    Step 1:

    I suggest to start in safe mode with network and check if the problem persists. Follow the steps mentioned below.

    a. restart the system and keep tapping F8 until you reach the start menu.

    b. Select safe mode with networking from the list and press ENTER.

    Step 2:

    If the problem persists then in safe mode, I suggest you do a clean boot and check.

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

    http://support.Microsoft.com/kb/929135/

    If this does not help then, follow method 2.

    Method 2:

    I suggest to run a SFC (System File Checker) scan on the system and check if the problem is resolved. Follow the steps mentioned in the article below.

    How to use the System File Checker tool to fix the system files missing or corrupted on Windows Vista or Windows 7

    http://support.Microsoft.com/kb/929833

     

    Method 3:

    I suggest you do a start-up repair and check if the problem persists.

    How can I fix a startup (startup)?

    http://Windows.Microsoft.com/en-us/Windows-Vista/how-do-I-fix-a-boot-startup-problem

     

    Thanks and regards.

    Thahaseena M
    Microsoft Answers Support Engineer.
    Visit our Microsoft answers feedback Forum and let us know what you think.

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    Hi ipitedafoo,

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    See also:

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    Results verified BlueScreenView WinDBG / DumpCHK.

    TrendMicro is most likely part of this question, as it is known to have caused or
    make these problems worse. Uninstall it and run the removal tool to prevent
    remains of troublecausing. The following recommendations to use during the test,
    even better all the time.

    TrendMicro removal tool
    http://eSupport.trendmicro.com/pages/how-do-I-remove-old-or-new-versions-of-trend-micro-products-in-my-comp.aspx

    List of tools to clean/uninstall anti-malware programs
    http://social.answers.Microsoft.com/forums/en-us/msestart/thread/407bf6da-C05D-4546-8788-0aa4c25a1f91/

    ------------------------------------------------------------

    Here's what I use and recommend: (these are all free and very effective versions.)

    Avast and Prevx proved extremely reliable and compatible with all I have
    launched on them. Microsoft Security Essentials and Prevx have also proven to be very
    reliable and compatible. Use MSE or Avast and Prevx, Prevx 3 but not all.

    Avast Home free - stop any shields is not necessary except leaving Standard, Web, and
    Operation of the network.

    Prevx - Home - free

    Windows Firewall

    Windows Defender (is not necessary if you use MSE)

    Protected IE - mode

    IE 8 - SmartScreen filter WE (IE 7 phishing filter)

    I also IE always start with asset if filter InPrivate IE 8.
    (It may temporarily turn off with the little icon to the left of the + bottom
    right of IE)

    Two versions of Avast are available 6.x and 4.8 x

    Avast - home - free - 6.x stop shields you do not use (except files, Web, network, &)
    Shields of behavior) - double click on the icon in the Notification area - real time Orange - click on the
    Shield that you want to stop - STOP. To stop the Orange icon to show an error indicator-
    Click on the Orange icon - top right - settings - click on the status bar - uncheck shields you
    disabled - click OK
    http://www.avast.com/free-antivirus-download

    Avast 4.8 x - home - free - stop shields, you don't need except leaving Standard, Web,.
    and the network running. (Double-click the blue icon - look OK. - upper left - Shields details
    Finish those you don't use).
    http://www.avast.com/free-antivirus-download#TAB4

    Or use Microsoft Security Essentials - free
    http://www.Microsoft.com/Security_Essentials/

    Prevx works well alongside MSE or Avast

    Prevx - home - free small, fast, exceptional protection CLOUD, working with other security
    programs. It is a single scanner, VERY EFFICIENT, if it finds something come back here
    or use Google to see how to remove.
    http://www.prevx.com/   <-->
    http://info.prevx.com/downloadcsi.asp  <-->

    PCmag - Prevx - Editor's choice
    http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

    Also get Malwarebytes - free - use as scanner only. If you ever think malware and that
    would be unusual with Avast and occasional Prevx running with the exception of a low level cookie
    (not much), to UPDATE and then run it as a scanner. I have a lot of scanners and they
    never find anything of note that I started to use this configuration.

    http://www.Malwarebytes.org/

    ==========================================================

    The Bug_Checks were D1 (19 long happened if he should really
    do not be in the mix) and CAUSE volsnap.sys classpnp.sys which are
    Components of Windows, which means something else led in error.

    1. Uninstall TrendMicro as it has a role - is not enough to just disable
    such that it will still load chunks of itself in memory.

    2 Volsnap.sys is the Windows volume shadow copy driver and disk problems
    or other corruption could be at stake. Classpnp.sys is the SCSI class system
    dll checking and disk problems will affect the it. Run SFC/scannow, and then
    Checkdisk (chkdsk /f r).

    Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

    Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

    sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    Then run checkdisk (chkdsk).

    How to run check disk in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    =========================================================

    Other troubleshooting methods:

    BCCode: D1 0x000000D1

    Check these KB

    Stop error when you resume a computer that is running Windows 7 or Windows Server 2008 R2
    from sleep or standby extended: "STOP: 0x000000D1".
    http://support.Microsoft.com/kb/978982

    Stop error on a computer based on Windows Server 2008 R2 or Windows 7 during operation
    system uses a storport virtual miniport driver to save a dump file or a file of hibernation: "0x000000D1.
    http://support.Microsoft.com/kb/2320550

    Those 7 other KB Articles are available
    http://support.Microsoft.com/search/default.aspx?mode=a&query=0x000000D1&SPID=14019&catalog=LCID%3D1033&1033comm=1&Res=10

    --------------------------------------------------

    Think video drivers especially if it may be others. Refer to the section of driver in my generic bluescreen
    methods of troubleshooting below. BIOS, low and antispyway/antivirus/security chipset drivers
    programs may also cause this. Check the resolution of the problems and when you get to the pilot and sections tests memory refer to the generic methods in the next message and then returns to the resolution of problems
    If necessary.

    Cause

    A driver tried to access a pageable (or that is completely invalid) address while the IRQL was too high.

    This bug check is usually caused by drivers who used a wrong address.

    If the first parameter has the same value as the fourth parameter, and the third parameter indicates a runtime operation, this bug check was probably caused by a driver who was trying to run code when the code itself has been paginated outside. The possible causes for the error page are:

    • The function was marked as pageable and was operating at an IRQL higher (including obtaining a lock).
    • The function call was made to a function in another pilot, and that this driver has been unloaded.
    • The function was called by using a function pointer that was an invalid pointer.

    BCCode: d1 0x000000d1<-- read="" this="">
    * 1210.html? order = votes http://www.faultwire.com/solutions-fatal_error/Driver-IRQL-not-less-or-Equal-0x000000D1-

    =========================================

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.

    http://www.NirSoft.NET/utils/my_event_viewer.html

    -------------------------------------------------------------------------

    Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
    info that would help. Such as ITC and 4 others entered at the bottom left. And all others
    error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during 'blue screen of death '.
    hangs and displays information about all accidents of a table - free

    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do mode if necessary safe or the Vista DVD command prompt or
    Options recovery if your system is installed by the manufacturer.

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    You can try a system restore to a point before the problem started when one exists.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
    generates cbs.log Windows Vista (and Windows 7)
    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers to 7 (update drivers manually using the methods above is preferred
    to make sure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    Startup Options recovery or Windows 7 disk repair

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    I hope this helps.

  • Help to fix the blue screen error: STOP: 0x0000007A

    Original title: I get the BSOD on my Dell Inspiron 14 stop information is at the bottom.  What means this dose-specific code and how can I solve this problem?

    STOP: 0x0000007A (0xFFFFFFFFC0000056, 0x0000000058DB3860, 0xFFFFF8A000E42A48, 0xFFFFF960001E082C) he begins again each time after it happens like nothing ever happened, but I don't want my computer any crash if there is an easy way to understand what it means and set it would be nice.

    Hello

    Here are some of the more general methods that could help solve the problems of use as
    necessary (same as in the link below).

    Check this thread for more information using BlueScreenView, MyEventViewer and other methods
    to troubleshoot the BlueScreens - top 3 responses (+ 1 other).

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/sometimes-i-get-a-blue-screen-when-using-IE-8/c675b7b8-795f-474d-a1c4-6b77b3fcd990

    We can analyze the minidumps if make you it available to the SkyDrive or another file
    sharing sites (such as MediaFire). If you have problems to download the copy of minidumps
    for the office or in the Documents folder and download them from there.

    ZIP or download the content of the C:\Windows\minidump

    Use SkyDrive to upload collected files.
    http://social.technet.Microsoft.com/forums/en-us/w7itproui/thread/4fc10639-02dB-4665-993a-08d865088d65

    -------------------------------------------------------------------------

    Look in the Event Viewer to see if something is reported on those.
    http://www.computerperformance.co.UK/Vista/vista_event_viewer.htm

    MyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
    TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.

    http://www.NirSoft.NET/utils/my_event_viewer.html

    Here are a few ways to possibly fix the blue screen issue. If you could give the info to blue screen
    This would help. Such as ITC and 4 others entered at the bottom left. And another error
    information such as the STOP codes and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.

    As examples:

    BCCode: 116
    BCP1: 87BC9510
    BCP2: 8C013D80
    BCP3: 00000000
    BCP4: 00000002

    or in this format:

    Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
    Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000

    It is an excellent tool for displaying the blue screen error information

    BlueScreenView scans all your minidump files created during 'blue screen of death '.
    hangs and displays information about all accidents of a table - free
    http://www.NirSoft.NET/utils/blue_screen_view.html

    BlueScreens many are caused by old or damaged, in particular the video drivers drivers however
    There are other causes.

    You can do mode if necessary safe or the Vista DVD command prompt or
    Options recovery if your system is installed by the manufacturer.

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    You can try a system restore to a point before the problem started when one exists.

    How to do a system restore in Windows 7
    http://www.SevenForums.com/tutorials/700-system-restore.html

    -------------------------------------------------------------------------

    Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

    Enter this at the command prompt - sfc/scannow

    How to fix the system files of Windows 7 with the System File Checker
    http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

    How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
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    http://support.Microsoft.com/kb/928228

    The log can give you the answer if there is a corrupted driver. (Says not all possible
    driver problems).

    Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

    How to run the check disk at startup in Windows 7
    http://www.SevenForums.com/tutorials/433-disk-check.html

    -------------------------------------------------------------------------

    Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
    keyboard and mouse, as well as of other major device drivers.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
    It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
    http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

    How to disable automatic driver Installation in Windows Vista - drivers
    http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
    http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

    -------------------------------------------------------------------------

    How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
    quit unexpectedly
    http://support.Microsoft.com/kb/958233

    Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
    http://www.chicagotech.NET/Vista/vistabluescreen.htm

    Understanding and decoding BSOD (blue screen of death) Messages
    http://www.Taranfx.com/blog/?p=692

    Windows - troubleshooting blue screen errors
    http://KB.wisc.edu/page.php?id=7033

    -------------------------------------------------------------------------

    In some cases, it may be necessary.

    Startup Options recovery or Windows 7 disk repair

    How to run a startup repair in Windows 7
    http://www.SevenForums.com/tutorials/681-startup-repair.html

    How to start on the System Recovery Options in Windows 7
    http://www.SevenForums.com/tutorials/668-system-recovery-options.html

    How to create a Windows 7 system repair disc
    http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.html

    How to do a repair installation to repair Windows 7
    http://www.SevenForums.com/tutorials/3413-repair-install.html

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

  • Blue screen with the error code and I have no disk recovery for HP Pavilion dv6-1260se

    I have a HP Pavilion dv6-1260se with operating system Vista factory installed. When you start the computer, I get a blue screen with this error message: STOP: c000021a {fatal system error}.

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    R

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    Further reading
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    [/ quote]

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