POOR POOR CUSTOMER SERVICE!

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• (Redirected) Someone help me please I received poor customer service

  I had my computer for a little less than 2 months now and I'm having serious problems with it. Dell said they would send a replacement part and a technician to fix it. I took time to work at the tech at my house until the piece could be installed on my new computer. Then the computer still does not work properly.

  I called Dell and told him about my problem and nice customer service to the United States officer said no problem would just order me a new computer and I want to hold on to the computer that did not work properly until the newcomer. Then I will return to no work so that I wouldn't be left without a computer. I waited for the new computer. So today it's Thanksgiving, I received an email saying that someone at Dell had cancelled my order without my permission and spare parts have been ordered for the computer. I called Dell and was transferred 5 times and when I finally reached the right Department 45 minutes later in India, they said that their Ministry has cancelled the order so that they can send replacement parts more and send a different tech. So, I have to take more time off work and cross more hassle for a brand new computer. Let the computer face is a lemon. So I said that it was unacceptable and that customer service agent put me on hold. He said I could ship the computer to a warehouse that leave me without a computer for an extended period of time.

  This computer is new and has a few major problems. I don't want the computer more and Dell asked to return it. The customer service agent lied to me and said that he could not resume. The U.S. customer service agent that I spoke to said that it was still under warranty and I could return it. Conflicting information, poor customer service is absolutely ridiculous to the point.

  I should be spending time with my family instead of looking corporate headquarter phone numbers and for posting on blogs, what is happening to me and the poor customer service I get. Even large departments at Dell such as sales and service return which are in the United States have the day. I am frustrated and disappointed by Dell and its products.

  Hi elu7788,

  Please repost this in our forum customer care for assistance.

  http://en.community.Dell.com/support-forums/

• Poor customer service

  I was on the phone on hold for half an hour, then was greeted with a tone, my call was hooked and I am still amazed with the poor customer service.  Anyone know if there is someone who can actually help me?  Im trying to move my suite creative CS4 from my old computer to my new.  I do not have the disk to download and can't find it online...

  Even if Adobe has some well disguised for earlier versions download links, you can download the software that you are looking for the Adobe servers using this link:

  http://prodesigntools.com/download-Adobe-CS4-and-CS3-free-trials-here.html

• (Redirected) Very poor customer service and fake offers.

  It has been too many days I get an apology from Dell on college offer promotions, seems almost more a month ended I paid Rs. 1299 nothing was received from it. A very unsatisfactory experience and too much apology has been given to me, I have not received the Levi all and any voucher helmet yet, every time I call at the number below mentioned tells me that it will be in this week or 5 days blah blah. Give me a final answer so that then I can think of for the final decision.

  Thanks for the awsome business and wonderful customer service

  Hi pateljay.suresh,

  Please repost this in the forum for more quick help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• For the purchase of key JDE poor customer service

  I wanted to share my story to see if I'm alone or not. On December 29 I tried to buy JDE code signing key. I filled the form and made sure everything was OK, and that I have provided a valid/active credit card. For some reason any when I sent the form, he says he was diminished, but the accusation has been approved by my credit card. I called customer service RIM and they opened a ticket. I sent them a copy of my statement online showing the approved authorization.

  The case was referred to a group called the masters of the customer team.

  A few days later, I called again to check the status and told me nobody had picked yet, so they raised the priority. A few days, no progress and a few strokes later, my ticket sat down with highest priority and 2nd highest severity. Finally, I was contacted by a person named Pauline in the operations of the account. Friday, I gave up and re - submit the form by using other card credit (per their request to provide new credit card information). I immediately informed by e-mail that I had done Pauline.

  I think it's ridiculous that this was such a hassle. The original transaction was approved, has not declined, but has never been published. Even after the publication of new and also valid credit card information, I always received no contact or something to say if my keys were going to be released.

  I wait up to 14 days for something that should never have been a problem in the first place.

  What should I do to get my keys?

  If somebody rim cares to help resolve this question, the ticket # is RQST00008427645.

  Thank you...

  FINALLY got my keys this morning... Makes me wonder if she had something to do with this thread or not. But anyway...

• Poor - and not yet no answer customer service!

  Hello!

  My apologies for the weird subject but heading I really wanted to attract someone's attention because at the present time (a guy called Paul online support side) nobody came back to me at all about my recent visit to your store from Covent Garden and the very disappointing time there.

  In short if your management team he has just done what they said they'd do and return my call to discuss things further as a guy named will be very kindly suggested I do we would not be here!

  This email comes from me trying to talk to a member of the management team after my visit to Covent Garden on September 22 and the feedback left by me after my experience so far here.

  Will me has called and left a message on 30 September by inviting me to remember to discuss also I have does - no call back. So I didn't call back the next day - no call back and the next day still no call. We are now on day 5 and after talking to someone in the store who very frankly really seemed to not want to be there and really seemed not the least bit interested to help me at all I'm resigned now pretty much on the fact that I get not this call and will not in fact also discuss how some members of staff there myself and the day my wife turning what was supposed to be one of the highlights of our stay in London in one of the low points.

  I talked to a representative of the online customer service which was fantastic, although itself also agreed that realistic, my chances are slim to a call back that he was however able to seize a member of the business team that supposedly spent on the information of countless previous officials do not have in the hope of a return call We'll see if it succeeded or not - I doubt that very much.

  So I'll now emailing this email to all the world that I can at Apple, to raise awareness on the fact that your ship called the flag shop in London (while the street regent is under renovation) has not only some very few poor staffing but also issues clearly a massive communication issues. I have to wonder how the store works effectively in this management, I myself am a branch manager and would like to know of all these questions should they arise and also to know the importance of the Dodge don't no calls - or even potentially conflicting ones. Clearly here, it is not the case, and as such I have to say that I will never to set foot in this store again.

  You do not discuss Apple here. This is a user to user support site, and your long message falls on deaf ears. To inform Apple that you are disappointed by something, use their site here, http://www.apple.com/feedback comments

• Don't have enough information on support to the poor customer + Suspect E-mail order

  From the beginning: I tried to order an Alienware 17 '' two weeks ago. 26/08/2015, I got an email from Rahul M, with my name misspelled on it, saying I should call a strange number and confirm my credit card information (which are absurd, because my card company says that I have no problem with my card). I replied to the email saying I need more information about the problem and giving personal information about my credit card would be very dangerous and suspicious.

  I never received any answer about it. The next day, I received another email, of the same person, saying that I should just commit to it and give my personal credit card information. These emails have been few visually gross, so I simply ignored him, assuming it was a very well done scam (wonder on how they could have so much personal information of my order, I searched on Google and I was shocked with so many attempts of scams following a similar model. "I guess we have a big problem on Dell customer service scams).

  OK, after the second email, my order has been cancelled, an e-mail saying that my cart is almost complete with an official order arrived (?), and I have nothing as a response. I tried to contact another e-mail from the customer to the Dell website, but still no response.

  Tried for the second time to attempt a successful purchase, I received two emails saying that my order has been completed and it has been confirmed. However, I noticed an email more, just BEFORE these two automatic e-mails, say THE SAME thing as Rahul M wrote on his e-mail. However, there was another e-mail on this now frequented by the name of Prashanth K3 on 28/08/2015, oh and on the title of the e-mail, it is said that it was the second notification, which is false, because I have received only one email of this reception. The content of the message was the same. say that I need to call a determined phone number and give my card information. At this time my name is wrote in a good way. However, I tried once AGAIN to get more information about this, and I am once more ignored.

  I would like to know how do I know if my order is in fact cancelled (in my order of status, it shows "in production", however, it has never changed until now, and I have no idea when they will finish the production phase and ship the product to me). It's so hard to know if my order is very busy, that my money is has not yet charged with credit card the last time I checked. Of course there is something strange here, I just want someone reliable with Dell to help me with this question.

  I'll give you more details of the order and numbers if requested. Is it is a uniform procedure of 'security' confirm the personal data on the phone to purchase Dell products?

  Only for the purposes of curiosity: is it possible for me to cancel an order free of charge? If the answer is Yes, where and how?

  Thank you, looking forward to a response.

  Giovani C

  Note of the Forum = detachment of Dell employee email address is not allowed. They have been dismissed.

  We apologize for the confusion. It was not a scam. People are legit Dell employees, who work for the administration Dell financial services. You must send an email to both of them asking for an update and to provide all the necessary information. With respect to the cancellation of the order, they can also help with this. Or you can use the Customer Service at the cat during opening hours.

• complaints - HP CUSTOMER SERVICE IS INEPT AND BORDERLINE INTENTIONAL in THEIR INCOMPETENCE

  I bought an Envy mi office at end of 2014 Feb 27 ".  I've been infected will malware2 weeks and of course HP won't send you to 10 cent DVD so that you can reinstall the OS.  They want you to rely on the use of the recovery partition, which btw is one of the first things that infected so that there is persistence of malware, but it is neither here not there.  10/03/14 I called HP customer service who is somewhere in the Middle East and spent 45 minutes on the phone have transferred around until finally I had to short and just say "I need a new DVD with Windows 8, YOU UNDERSTAND?"  Finally got a woman in a tone "I'll do you a favor," saying that she will send me a disk free of charge and 1 day provides $ 27 in taxes and the cost of shipping software, I already bought a license for.

  3/11 is delivered without disc, but I think it was late in the day the 10 when I called for the benefit of the doubt, I'll wait until tomorrow.

  3/12 does not come I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be shipped tomorrow.

  3/13 does not come I call spend 50 minutes on the phone transferred, transferred,  Then I told myself that it was not delivered because I did not pay for it.  Really? ! ? ! ?  They changed their tone when I said that I had a confirmation email with costs and expected ship dates... then it becomes again the familiar... sir we will raise it (whatever that means) and it will be shipped tomorrow.

  3/14 is not I call spend 45 minutes on the phone transferred, transferred, Mr. President we will raise it (whatever that means) and it will be delivered today, you'll get it Saturday (not yet sure if FedEx not Sats, but ok, I'll wait)

  3/17 STILL NOT HERE.  I call customer support waiting for 20 minutes before all the choice.  Spend 40 minutes on the phone and even to give my ticket number, she cannot say and can't find the agent out by calling or by looking at his computer whether or not he even DELIVERED and she tried to pass off as "we only tech support.  I hung up at this stage.

  If I connect to my page "Check your status" it still has not changed since delivery was estimated at the 12th.  I have always informed people in the past to avoid HP because of their history of poor quality.  However, in the spirit of the 2nd chances I bought this expensive computer AND THE SOFTWARE THAT GOES WITH IT.  The computer has been great.  I've sung his praises.  HP, I want to cuss and scream, but he won't do anything good.  You have the ABSOLUTE worst customer service I have ever dealt with.  As a CISSP I delt with / do deal with countless companies providers and end-user-oriented... Dell, Nortel/Avaya, D Link, ZyXEL, Cisco, Juniper, the list is endless.  You people seem to be incompentent and it seems as if you're trying to make it so difficult that you just hope that I go.  I can't express in words it's terrible experience this has been for me as a consumer, the money I spent on the product, the time I spent literally hours on the phone with the guy, while I lost, time and cost you hours of time to the CS (lol hardly) representatives are not doing their job , and now the time I'll sink into hashtags twitter for HP haters, forum messages to stick this bad press very general and assignment, you will get me to my personal and professional classmates.

  Hi @millerl ,

  I have sent an escalation for your question and check your private message from an employee of HP to reach out for you.

  Best,

  Russ

• How can I make a formal complaint about the Microsoft Customer Service?

  I tried to contact customer service about a problem I had with my DirectX, and frankly, the 'service', I received from the client has been obnoxious. On the rare times where I actually managed to get in touch with someone, I was treated with complete disregard. For example, I was on a live chat this morning, and after asking three times if I could speak to a supervisor, she agrees finally to connect to one. Twenty minutes later I had not plugged to a supervisor, so I let her know that I've been waiting for twenty minutes. She closed simply disconnected the cat and I now have to wait several hours to be connected to another cat. Microsoft employees have been totally disrespectful to me and their service has been horrible. How can I make a complaint about the problems I had to deal with? And how can I get in touch with someone who will really help me to solve my problem, as they are supposed to. You know, because it's their job?

  Hi ksly1205,

  I just wanted you to (a) I had a very similar experience today that sent my blood pressure skyrocket through the roof and (b) the 'support' (?) provided by MS seems to have got better with the release of Win10. My rants is at http://answers.microsoft.com/en-us/windows/forum/windows_10-security/formal-complaint-extremely-poor-and-rude-microsoft/d6e4dc2d-27c4-410d-b28d-9855d45fc6d7 if you are interested.

  To be fair (?) to Microsoft, they're probably dealing with a considerable number of complaints, requests and similar with the launch of Win10, but in no case should justify "hang up" on frustrated users who are asking valid questions about Microsoft products. Will not create us these problems, and many of us have been "actively encouraged" to use Microsoft products through some pretty compelling marketing - Microsoft is expected to provide some of this service of 'better quality' and 'innovation' they like to make out in their campaigns in the media.

  If you want to deepen your question, you might be able to find a back door into the network MS. try to do an internet search on the Microsoft contacts in your country - they like to push to good media on themselves, so you can be able to find someone who handles issues related to the consumer media. If you feel that, send them an email or (if you're lucky enough to get a phone number), give them a call. No guarantee of operation, but you can try.

  Good luck!

• How can I report customer service?

  I am really disappointed by the customer service. I didn't answer to my problem for five days, and when I try to contact the service to the customer, nor the phone or the chat service works.  I bought this program and all I feel like Adobe is to send me a link for Mac and not for Windows. It is simply a change! If someone from ADOBE can understand that? I like to write and / or their marketing contact management and report the poor quality of service to the customers they have and get my money back! Please, help me! In advance, thank you!

  Hi Flor Young,
  I'm with the Adobe customer service. Please send me a private message here with your Adobe ID (email address). I will refund your purchase. You can then buy the product with the right platform for your computer.

  See you soon,.

  Britt

• Apple Store customer service

  Hello guys

  I don't know or think it's the right place to post something like these excuse then me to do.

  What happens to the Apple Store Customer Service in other countries? When they began to treat customers as a usual business, when they began to behave like any other low-profile business?

  Today, I arrived at the Apple Store in the Mexico, one in the World Trade Center. I was there at 21:03, they closed at 21:00. There were plenty of people inside the store, so I asked them if they could open the store a few seconds because I wanted to buy 12.9 Inc. iPad Pro and some accessories with it. The answer is a no firmly, we close at 09:00. My plane leaves tomorrow so I guess I won't have one for travel.

  I have if you were better than that.

  Bests

  Andrés Varela

  I bet the store manager were you would spend so much money

  Comments - Apple Store - Apple

• Do not trust iCloud re. recovery (or Apple customer service)

  Hi all, just to share my story in case it helps - that is, to convince someone to create their own backup of data iCloud, or use a different service altogether (Dropbox).

  I created my own folders in iCloud via Finder & used this system for 9 months, between 2 computers & 2 iOS devices, without problem.

  Creating space on my iPhone and try to remove space elusive 'Documents & data' pigs shown there in iTunes, it seems to me you remove these user created folders to iCloud.  (Summer with only one right to: I did not delete files or individual files)

  I haven't checked iCloud until 3 days later, and the records have simply disappeared.  They were not recoverable by me (on iCloud > advanced > retrieve), nor, apparently, by Apple.

  First customer service person simply said they were gone, we cannot do anything.

  After climbing, the next two seemed to try to help by creating an interface with engineering, but always the same answer, even after providing the names of the missing folders and files, etc.   It felt a bit like Good Cop / Bad Cop.  I never had the feeling that the genie has really want to try to understand and solve this problem.

  Last 2 customer care people were abrupt and unnecessary.

  I asked for the data to retrieve, but also for an explanation of how this could happen, so that I can be comfortable with the system again.  They were very short, in the sense of "it is what it is, user attention, do not rely on iCloud to recover files, create your own backups.

  I don't mean to abdicate the responsibility to create my own backups, but their lack of ability to retrieve these files, 4 days later, and their lack of ability and willingness to understand what happened and explain how to avoid what is happening once again, were very off-putting.

  I was a big fan of Apple for more than a decade, but with this kind of service, with new versions of the applications actually losing features, etcetera, I look around other options.  This isn't the same Apple that I started with.  It's a shame.

  Wish you all the best experiences!

  Backup of your data is your decision, not Apple, not backup this is stupid.

• Where in the world hide "Customer Service?

  That's it - how can I contact the Customer Service - I don't see any button or the point on data access pages

  I think that support is as close as you get, if you have a question about fixing a problem. What is your question?

• Dead pixel and no to the Brazil customer service

  I have a Apple Watch sport that I use frequently during race/market/bike activities.

  Its pixels become black without color (as if he's dead).

  I try the service customer who says that I have TO plan once in the Apple Web site, but there is no available time. I tried to program for a month and not so far time.

  I had a bad time with licensed here and I don't want that as a solution.

  Do you have problems with the customer service to the Brazil? It *, this is worse than the Microsoft customer. How is it? Where do you errors in the service the customer the Brazil? Can someone help me with this issue?

  Thank you

  Hello

  I'm afraid that no one here can help you.

  You don't talk to Apple here - it is a community of support based on the user.

  Instead, you will need to contact the Apple Support for the Brazil:

  http://www.Apple.com/br/support/watch/contact/

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George