Full view ink levels but does not print magenta and cian not on Officejet 6500AA.

Just installed new cartridges of magenta and cian in my Officejet 6500 a.  Ink levels show as complete but no cartridge is printed.

You still have the old cartridges?

If Yes, try to install and see if the same issue exists. If they still have enough ink to be seen on the page, so it may be a problem with the print head.

You can try the troubleshooting of this article steps to clean the print head and it can solve the problem:

http://support.HP.com/us-en/document/c01661383

I hope that helps!

Tags: HP Printers

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