G Tech support on trojan Virus call

Similar Questions

• Received phone calls from Adelaide number telling me that my computer will crash in two days, if I do not open a session and follow his instructions because of Trojan virus

  original title: Trojan warnings

  Received phone calls from a number of Adelaide telling me that my computer will crash in two days, if I do not open a session and follow his instructions because of Trojan virus.  Nobody gave his name and phone number and said she is Microsoft?  She also told me that it was free and part of Windows security. How will I know if it is authentic or not?

  Hello

  It's a SCAM

  Microsoft does NOT contact you unless you have for them to

  read this:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  Microsoft has none of the unsolicited telephone calls to help you fix your computer

  In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

  Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

  Treat all unsolicited sceptically telephone calls. Don't provide personal information.

  If you receive an unsolicited call from someone who claims to be from Technical Support Microsoft, hang up. We do not have such calls.

  If you think you might be a victim of fraud, you can report it. For more information, see: what to do if you think you have been scammed.

• The call tech support?

  I received a call from someone claiming to be a technical support for the windows operating system. They said they were be proactive and helping people fix infected files. This happened to someone else?

  Yes.  Microsoft does not know if you have a problem, unless contact you them yourself.  They are * not * first call without something from you.  Like 99% of other businesses - if you use their product and are happy - good enough.

  How to find scams on the Internet

  Takes you to:

  • http://www.Scambusters.org/
  • http://www.snopes.com/
  • http://www.Hoax-Slayer.com/

  Get more specific in your request...

  Microsoft support call me, is this a scam?

  Takes you to:

  • http://WindowsSecrets.com/top-story/watch-out-for-Microsoft-Tech-support-scams/
  • http://www.Hoax-Slayer.com/Microsoft-callers-scam.shtml
  • http://au.answers.Yahoo.com/question/index?QID=20110505035122AA4hXi0
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/strange-call-pretending-to-be-from-Microsoft-Tech/19e6a366-cf86-4a6b-bb2e-2ab81645553d
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-security/phone-call-scam-received-call-from-a-technician/6ed2b99c-20ff-468B-A69B-aec78b93f287
  • http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-security/scam-telephone-calls-from-people-claiming-to-be/00a5fdb4-4242-4083-9f5e-405587b29bd2

  (The last three could have been found these forums looking.)

  I hope that you have hung up and that is where it ended?

• Fake phone call to Tech support < removed >

  original title:

  Anyone know if a call from this number, claiming to be Windows, is legitimate?

  Hello

  It's a SCAM!

  The number is usurped or forwarded to another number, perhaps another country.

  205-419-8861.
  http://www.numberinvestigator.com/phone/205-419-8861.html

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• I work tech support for an ISP broadband. Get a certain calls lately from connectivity lost on cable connections.

  original title: Refresh TCP\IP Winsock

  Hi all

  I work tech support for an ISP broadband.  Get a certain calls lately from connectivity lost on cable connections (coax to modem, ethernet to the computer).  It seems that some of my old Dos standard TCP\IP troubleshooting commands are outdated.  Could someone please review and criticize the following sequence for accuracy?

  1. START | RESEARCH | ORDER -RUN as ADMINISTRATOR
  2. IPCONFIG/FLUSHDNS
  3. NBTSTAT-R
  4. NBTSTAT - RR
  5. NETSH INT REINITIALIS
  6. NETSH INT IP RESET ... Not
  7. NETSH WINSOCK RESET ... Yes

  Thank you!

  J. William (Bill) Hamill Esse quam videri

  WinSock and TCP/IP update.

  Win 7.

  Type Cmd in the search text box.

  Press Ctrl-Shift-Enter keyboard shortcut to run a command as administrator prompt.  Allow the elevation.

  Type netsh winsock reset at the command prompt and press the Enter key.

  Do the same process to refresh the TCP/IP just replace the command typed with.

  netsh interface ipv4 reset Press enter

  netsh interface ipv6 reset Press enter

  ipconfig/flushdns press Enter

  Restart your computer.

  Win XP & Vista

  Type Cmd in the search text box.

  Press Ctrl-Shift-Enter keyboard shortcut to run a command as administrator prompt.  Allow the elevation.

  Type netsh winsock reset at the command prompt and press the Enter key.

  The same processes to refresh the TCP/IP replaces the command typed with.

  netsh int reset Press enter

  ipconfig/flushdns press Enter

  Restart your computer.

  Jack-MVP Windows Networking. WWW.EZLAN.NET

• Call unsolicited (from Microsoft Tech Support?) which offers a security protection.

  EU call from someone representing as Support technology Windows (Sam number 567078 651 420 1786 phone number).  Asked me to enter a 6-digit code (says he was missing on my computer) and I wanted to sell "security protection download" non-recurring fee of $119.  Is - is this legitimate?  I do not.

  Hello

  Yes, it's a SCAM!

  The number is usurped or forwarded to another number, perhaps another country.

  651-420-1786.<- no="" such="" number="" -="" the="" area="" code="" is="" st.="" paul,="">
  http://www.numberinvestigator.com/not-found/651-420-1786.html

  ========================

  Avoid scams to phone for tech support
  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
  (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
  (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

• Strange 213 674 8586 - someone call ' one knows if it is a "legitimate" tech support #.

  I received a call from a statement by w/a foreign accent person that I had a problem w / my Windows 7 Home Premium. Sounded suspicious, but he had some info about me that doesn't look like a telemarketer. Said that he did not work for Microsoft and gave me above phone to call at the time where I can be at my computer. Anyone know if it's a Windows Technical Support to the legitimate address #?

  Sounds like a scam to me.  If you are behind a firewall and you have good antivirus software, it is highly unlikely that he could know all of the details on your computer.  Personally I wouldn't trust to any tech support called me with a foreign accent, because I think it's too risky.

  Good luck.

• IS IT Live Limited Tech support Microsoft partner?

  A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.

  Hello

  Could not find anything to their topic. If they called him is certainly a SCAM even though
  It could be the scam is still that she found through other means. They have a phone
  number, so you can contact them? But even if there is a number which has not
  assure that it is a legitimate business.

  If it is a SCAM:

  Report a scam to technical support
  https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0

  Avoid scams to phone for tech support
  https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

  Scams by e-mail or web: how to protect yourself - understands what to do if you
  think you've been scammed.
  http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

  How to recognize phishing e-mails, phone calls or links
  http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

  Its a total scam. Uninstall their software and then perform a restore of the system back
  before you install. Change all your passwords sensitive on all sites-
  electronic mail, Bank, credit cards and others. (Do not do this on the compromise
  computer and it would be better to do it on the phone or in person.)

  You can even restore your system to factory fresh to be sure
  their software is not breach your security. (Ways to re - install Windows
  Clean - remove everything on the disk, so back up all data before hand.)

  ================================================
  ================================================

  In the United States, you can contact the local police to the FBI, Attorney general,
  and consumer watch groups. Arm yourself with knowledge.

  The Internet Crime Complaint Center (IC3) is a partnership between the
  Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
  (NW3C), funded in part by the Bureau of Justice Assistance (BJA).
  http://www.ic3.gov/complaint/default.aspx

  No, Microsoft wouldn't you not solicited. Neither could they be it y
  Errors on your computer. So those are the frauds or scams to get your
  money or worse to steal your identity.

  Do not fall for the fake phone Tech Support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Avoid scams that use the Microsoft name fraudulently: Microsoft has no
  for you unsolicited telephone calls help fix your computer
  https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Phone scams
  http://www.consumer.ftc.gov/articles/0076-phone-scams

  Limit unwanted calls & Emails
  http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

  National do not call registry for
  https://www.DoNotCall.gov/

  ===============================================
  ===============================================

  Follow these steps carefully:
  

  If you need search malware here's my recommendations - this will be
  allow you to perform a thorough check and removal without finishing with a load
  spyware programs running resident who can cause many issues such as the
  Malware and may be more difficult to detect the cause.

  No one program cannot be used to detect and remove any malware. Added
  which is often easy to detect malware is often accompanied by a much harder to
  detect and remove the payload. So much better to be now too thorough than for
  pay the price much later. Check with them to an extreme exaggeration and
  Then, run the cleaning only when you are sure that the system is clean.

  It can be made several times in Mode safe - F8 tap that you start however
  You must also run the in the Windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
  It - RUN AS ADMIN it will show infections in the report after you run - if
  It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
  He finds something or not does not mean that you should not check with another
  methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and use the Scanners.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  AdwCleaner
  http://www.bleepingcomputer.com/download/adwcleaner/
  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if
  necessary you can download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer
  against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
  Despite all the security measures that you have taken (such as anti-virus software,
  PARE - lights, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  -----------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

• Safari has found a Trojan virus (e.tre456_worm_osx).

  I thought that I was updating my flash drive, but apparently, instead I installed malicious software on my iMac.  Now, whenever I run Safari, I get redirected to a page that looks like it tries to be the Apple Support, but wants me call (and pay, I'm sure) to get this virus deleted from my computer.  I have also get this popup notice, "Safari has found a Trojan virus (e.tre456_worm_osx) on your Mac.  The site I'm headed to that is http://apple.com-systemnotice.com.  Any suggestion would be appreciated.

  DD

  Don't go to the site. Download and run MalwareBytes. Malwarebytes was developed by one of our colleagues here to ASC. He received rave reviews and is on the more proven anti-malware for Mac software.

• Pavilion 10 TS Notebook PC: Message from the Contact of the Web Tech Support page immediately

  Tried using Internet Explorer when this message came:

  Message from Web page

  ******************************************************************

  RDN/YahLover.worm! 055BCCAC9FECInfection

  ******************************************************************

  Call immediately support Tech 1 888 881 - 3305

  The ata next will be compromised if you continue

  1 passwords

  2. the browser history

  3 history of credit card of

  This virus is well known.  For full credit card and identity theft. Other measures through this computer or any computer on the network will reveal private serious information and invovle risk.

  Call the 1-888-881-3305 Tech Support

  Can someone please tell me if this is a real virus warrning or someone looking for my bussines of Data Protection.

  Thank you

  Hello

  Not a true virus warning. To give this caveat, there is no feature of Internet Explorer. It is a spyware, ransomware trying to access your laptop and lock the machine unless you give money.

  Do not disclose any of your personal details, bank details, System Details, details of credit card to any person, by telephone or internet.

  Concerning

  Visruth

• I need to find and kill a virus called hckr\.exe who attacks my registry keys. How can I get in the registry keys so I can kill him?

  Somehow August 2, someone was able to successfully plant a virus on my computer. My antivirus software has been able to kill most of it, except for one thing. That something is called hckr\.exe and it attacks my registry keys and IE I have a broken file association system completely affects all skills of my computer to recognize are own programs. I need 1. > find and destroy this program hckr\.exe, 2. > remove any embedded backup files and 3 > restore my registry keys and files association system so that my computer works correctly. Please, I could really use help until I don't have a computer on the left.

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  --------------------------------------------------------

  Check with:

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------------------------------

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp?prevx=Y  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  -----------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  Microsoft support - Virus and Security Solution Center
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• My computer has been infected by a trojan virus

  as I tried to get rid of.  I swept twice with Nortan anti virus and nhave tried to delete the files, but am not sure that I was able to get rid of everything.  Now that I got a message telling me to re activate windows but I'm afraid it's a scam.  Any suggestions?

  Hello

  If you need search malware here's my recommendations - they will allow you to
  scrutiny and the withdrawal without ending up with a load of spyware programs running
  resident who can cause as many questions as the malware and may be harder to detect as
  the cause.

  No one program cannot be used to detect and remove any malware. Added that often easy
  to detect malicious software often comes with a much harder to detect and remove the payload. Then
  its best to be thorough than paying the high price later now too. Check with them to one
  extreme overkill point and then run the cleaning only when you are sure that the system is clean.

  It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
  the regular windows when you can.

  TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
  It will display all the infections in the report after you run - if it will not run changed the name of
  TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
  check with the other methods below.
  http://support.Kaspersky.com/viruses/solutions?QID=208280684

  Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
  (If Rootkits run UnHackMe)

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Malwarebytes - free
  http://www.Malwarebytes.org/products/malwarebytes_free

  SuperAntiSpyware Portable Scanner - free
  http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

  Run the malware removal tool from Microsoft

  Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

  You should get this tool and its updates via Windows updates - if necessary, you can
  Download it here.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
  (Then run MRT as shown above.)

  Microsoft Malicious - 32-bit removal tool
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

  Microsoft Malicious removal tool - 64 bit
  http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

  also install Prevx to be sure that it is all gone.

  Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

  Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
  security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
  here or use Google to see how to remove.
  http://www.prevx.com/   <-->
  http://info.prevx.com/downloadcsi.asp  <-->

  Choice of PCmag editor - Prevx-
  http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

  Try the demo version of Hitman Pro:

  Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
  (viruses, Trojans, rootkits, etc.). who infected your computer despite safe
  what you have done (such as antivirus, firewall, etc.).
  http://www.SurfRight.nl/en/hitmanpro

  --------------------------------------------------------

  If necessary here are some free online scanners to help the

  http://www.eset.com/onlinescan/

  -----------------------------------

  Original version is now replaced by the Microsoft Safety Scanner
  http://OneCare.live.com/site/en-us/default.htm

  Microsoft safety scanner
  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  ----------------------------------

  http://www.Kaspersky.com/virusscanner

  Other tests free online
  http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

  --------------------------------------------------------

  After the removal of malicious programs:

  Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
  system files.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  RUN - type in the box-

  sfc/scannow

  Then run checkdisk (chkdsk).

  RUN - type in the box-

  Chkdsk /f /r

  -----------------------------------------------------------------------

  If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

  http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

  ================================

  For extreme cases:

  Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
  This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
  uses aggressive methods to detect these threats, there is a risk that it can select some
  legitimate programs for removal. You should use this tool very carefully and only after
  you have exhausted other options.
  http://us.Norton.com/support/DIY/index.jsp

  ================================

  If you are in North America, you can call 866-727-2338 for virus and spyware help
  infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
  international information, see your subsidiary local Support site.

  I hope this helps.

• Celon-tech support scams?

  I just got got off the phone with a Ceylon-tech support person. I talked through a series of commands that led me to a website called techinline.net. This has given to the person on the phone to my computer access. She then went to another website www.systweak.com. From this website, it has downloaded some sort of program that seemed to be the anti-virus software. I deleted since then, but im afraid that they may still have access to my computer. Anyone know the answer?

  A call you or call you?

  See below for more information and suggestions.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

  https://WindowsSecrets.com/top-story/security-alert-bogus-tech-support-phone-calls/

• Tech support phone scam

  I'm being bothered by a rude woman of the 001511899180 number that says it is Microsoft, wants much info about my computer and says that it is at risk.

  who is she

  Why is computer suddenly endangered when all security options seem to work

  who gave him my phone number at home, the authority to crack down, me, the right to discuss with me and be rude

  Moved to Virus & Malware

  Original title:? scam company

  This is a scam that last for years. Microsoft never does unsolicited phone calls.

  Is calling, Microsoft, a scam?
  http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19

  Report the scam
  http://support.Microsoft.com/reportascam

  Scams by e-mail or web: how to protect yourself
  http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

  It's a real call from Microsoft?
  http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-Microsoft

  Avoid scams to phone for tech support
  http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspx

  Do not fall for phony phone technical support
  http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

  Aggressive, persistent Windows tech support fraudsters continue to track consumers
  http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumers

  What is a certified Microsoft [or] partner?
  http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.html

  And see this post by bhringer
  http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply

• Trojan virus

  Hello

  When I visited news.com, I got a message in the browser that my mac is infected with a trojan virus. Click here to remove it. I have it has not deleted, but reset my browser. I see some ads popping up and a url adclick, just before cleaning.

  How to clean up the system?

  Thank you

  -kamal

  First try
  How install (really delete) adware
  https://discussions.Apple.com/docs/doc-7471

  Stop advertising and pop-up advertising windows in Safari
  https://support.Apple.com/en-us/HT203987
  Adware removal Guide: Identification
  http://www.thesafemac.com/arg-identification/
  Next if necessary:
  Malwarebytes Anti-Malware for Mac
  https://www.Malwarebytes.com/antimalware/Mac/
  https://www.Malwarebytes.com/mac-download/