IS IT Live Limited Tech support Microsoft partner?

A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.

Hello

Could not find anything to their topic. If they called him is certainly a SCAM even though
It could be the scam is still that she found through other means. They have a phone
number, so you can contact them? But even if there is a number which has not
assure that it is a legitimate business.

If it is a SCAM:

Report a scam to technical support
https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0

Avoid scams to phone for tech support
https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx

Scams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx

How to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx

Its a total scam. Uninstall their software and then perform a restore of the system back
before you install. Change all your passwords sensitive on all sites-
electronic mail, Bank, credit cards and others. (Do not do this on the compromise
computer and it would be better to do it on the phone or in person.)

You can even restore your system to factory fresh to be sure
their software is not breach your security. (Ways to re - install Windows
Clean - remove everything on the disk, so back up all data before hand.)

================================================
================================================

In the United States, you can contact the local police to the FBI, Attorney general,
and consumer watch groups. Arm yourself with knowledge.

The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx

No, Microsoft wouldn't you not solicited. Neither could they be it y
Errors on your computer. So those are the frauds or scams to get your
money or worse to steal your identity.

Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx

Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx

Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0

Phone scams
http://www.consumer.ftc.gov/articles/0076-phone-scams

Limit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails

National do not call registry for
https://www.DoNotCall.gov/

===============================================
===============================================

Follow these steps carefully:

If you need search malware here's my recommendations - this will be
allow you to perform a thorough check and removal without finishing with a load
spyware programs running resident who can cause many issues such as the
Malware and may be more difficult to detect the cause.

No one program cannot be used to detect and remove any malware. Added
which is often easy to detect malware is often accompanied by a much harder to
detect and remove the payload. So much better to be now too thorough than for
pay the price much later. Check with them to an extreme exaggeration and
Then, run the cleaning only when you are sure that the system is clean.

It can be made several times in Mode safe - F8 tap that you start however
You must also run the in the Windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
It - RUN AS ADMIN it will show infections in the report after you run - if
It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
He finds something or not does not mean that you should not check with another
methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and use the Scanners.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if
necessary you can download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer
against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
Despite all the security measures that you have taken (such as anti-virus software,
PARE - lights, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

-----------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

----------------------------------

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

I hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">

Tags: Windows

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