IS IT Live Limited Tech support Microsoft partner?
A person of this company had access to the computer of my mother, claiming that they were a Microsoft partner to help him. I want to know if they are legit. I think it was a scam and I concerned what information they may have captured from his computer.
Hello
Could not find anything to their topic. If they called him is certainly a SCAM even though
It could be the scam is still that she found through other means. They have a phone
number, so you can contact them? But even if there is a number which has not
assure that it is a legitimate business.
If it is a SCAM:
Report a scam to technical support
https://support.Microsoft.com/getsupport/?oaspworkflow=start_1.0.0.0&wfname=scamsurvey&CCSID=635596204228150092&WA=wsignin1.0
Avoid scams to phone for tech support
https://www.Microsoft.com/en-us/safety/online-privacy/avoid-phone-scams.aspx
Scams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/en-us/security/online-privacy/phishing-scams.aspx
How to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/en-us/security/online-privacy/phishing-symptoms.aspx
Its a total scam. Uninstall their software and then perform a restore of the system back
before you install. Change all your passwords sensitive on all sites-
electronic mail, Bank, credit cards and others. (Do not do this on the compromise
computer and it would be better to do it on the phone or in person.)
You can even restore your system to factory fresh to be sure
their software is not breach your security. (Ways to re - install Windows
Clean - remove everything on the disk, so back up all data before hand.)
================================================
================================================
In the United States, you can contact the local police to the FBI, Attorney general,
and consumer watch groups. Arm yourself with knowledge.
The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx
No, Microsoft wouldn't you not solicited. Neither could they be it y
Errors on your computer. So those are the frauds or scams to get your
money or worse to steal your identity.
Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspx
Avoid scams that use the Microsoft name fraudulently: Microsoft has no
for you unsolicited telephone calls help fix your computer
https://www.Microsoft.com/en-us/safety/online-privacy/msName.aspx
Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0
Phone scams
http://www.consumer.ftc.gov/articles/0076-phone-scams
Limit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emails
National do not call registry for
https://www.DoNotCall.gov/
===============================================
===============================================
Follow these steps carefully:
If you need search malware here's my recommendations - this will be
allow you to perform a thorough check and removal without finishing with a load
spyware programs running resident who can cause many issues such as the
Malware and may be more difficult to detect the cause.
No one program cannot be used to detect and remove any malware. Added
which is often easy to detect malware is often accompanied by a much harder to
detect and remove the payload. So much better to be now too thorough than for
pay the price much later. Check with them to an extreme exaggeration and
Then, run the cleaning only when you are sure that the system is clean.
It can be made several times in Mode safe - F8 tap that you start however
You must also run the in the Windows when you can.
TDSSKiller.exe. - Download the desktop - so go ahead and do a right-click on
It - RUN AS ADMIN it will show infections in the report after you run - if
It will not execute rename tdsskiller.exe to tdsskiller.com. Be it
He finds something or not does not mean that you should not check with another
methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684
Download malwarebytes and scan with it, run MRT and use the Scanners.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE
AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if
necessary you can download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer
against malware (viruses, Trojans, rootkits, etc.), which has infected your computer
Despite all the security measures that you have taken (such as anti-virus software,
PARE - lights, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
-----------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
--------------------------------------------------------------------------------------------
Rob Brown - Microsoft MVP<- profile="" -="" windows="" and="" devices="" for="" it :="" bicycle="" -="" mark="" twain="" said="" it="">->
Tags: Windows
Similar Questions
-
I just talked to a local it service company who told me that I have been scammed by fake Microsoft technical support. They claimed that Microsoft never give phone support. Is this correct?
Here's what I did. I find the following link through what I thought, it was the Microsoft technical support.
https://partner.support.Services.Microsoft.com/en-us/contact/callback/4/?OSMCSignIn=true&WA=wsignin1.0
They called me back immediately. I talked to different tech support people in different sessions to try to correct a 10 failed Windows installation. At one point, I gave remote access to a working computer to make a USB bootable recovery. I watched what was happening on the screen and see nothing strange. I didn't ask for the passwords, money or credit card information. The probability is that it was a scam?
Thank you!
WRO
Your local business is partially correct. Microsoft will be never cold call users. They have no way of knowing of youor computer is infected, with errors, etc.. If someone calls you without you calling it first of all it is a scam.
If you access the assistance of partners and they will call back you later, you can be pretty sure they are legitimate.
From your description, I seriously doubt that it was a scam. They do not have ask for PII (personally identifiable information) has not asked for money and you called after them called everything first.
If you are a partner, there is also a website (for partners) where you can ask any questiions online and then make a phone call
http://partnersupport.Microsoft.com/en-us/mpnwinclient
-
There was an online game hosted by Microsoft a few years back where you played a member of I.T. tech support and was walking around fixing issues. The graphics are poor, ala Lesiure Suit Larry, but the game was fun and interesting. It would give you scenarios as 'Sally-can't print. How you would fix it."sometimes you would give a terminal screen, and you must enter commands and it will give you the answers. Someone remembers this and what it's called and where I can find if it still exists?
Thanks in advance.
Some sort of game historian inside Microsoft who I bet can answer this question is Ben Armstrong. Go to his blog and send the question. Chances are that he has not only seen, but tried in a virtual machine. He blogged about the classic game in VPC and have for years.
http://blogs.msdn.com/b/virtual_pc_guy/archive/category/8225.aspx
Colin Barnhorst Windows 7 Ulimate x 64 on DIY with 6 GB of ram.
-
Is Guruaid a Microsoft tech support legitimate certified company?
They supposedly 'cleaned' of my laptop last Thursday and said they would maintain for one year for $169.99. They got into my PC and I watched as they ran a series of programs that I'm starting to security, repairs, etc.
My reason for how contact support was not treated (receipt of Spam and Phishing emails in bulk in my Inbox, as well as in my junk mail folder.)
They claim to be certified technicians MS, I don't believe to be true, now that I've seen what they are doing.
I can't find how to reach MS on this subject.
Thank you.
Hello
It's a scam.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You gave them remote access and if you do Internet banking, contact your bank, explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft or its affiliates does contact you, unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.
-
EU call from someone representing as Support technology Windows (Sam number 567078 651 420 1786 phone number). Asked me to enter a 6-digit code (says he was missing on my computer) and I wanted to sell "security protection download" non-recurring fee of $119. Is - is this legitimate? I do not.
Hello
Yes, it's a SCAM!
The number is usurped or forwarded to another number, perhaps another country.
651-420-1786.<- no="" such="" number="" -="" the="" area="" code="" is="" st.="" paul,="">->
http://www.numberinvestigator.com/not-found/651-420-1786.html========================
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxIn the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspxNo, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
-
Dell technicians had me buy a new disk, Windows 7 OS, which I installed it yesterday. A few minutes before, a phone call came in saying they were calling from Microsoft and I wanted to scan for free because I bought a product at Microsoft. They had me download software teamviewer.com, ccleaner, malware, spyware superantii. They ran scans and said I was infected and I should buy these software packages for $79. Is this a real service of Microsoft? I still have these software on my computer, I have to delete them? What other threats may be present, if it is not a true service of Microsoft?
Hello
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxScams by e-mail or web: how to protect yourself - understands what to do if you
think you've been scammed.
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspxHow to recognize phishing e-mails, phone calls or links
http://www.Microsoft.com/security/online-privacy/phishing-symptoms.aspxIts a total scam. Uninstall their software, then perform a restore of the system back to before you
to install it. Change all your sensitive passwords at all sites - e-mail, Bank, credit cards and
others. (Do not do this on the infected computer and it would be better to do it on the)
phone or in person.)You can even restore your system to factory fresh to make sure their software is
do not breach your security. (Ways to re - install Windows Clean - remove all about)
the player therefore save all data before hand.)====================================================================
====================================================================In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.The Internet Crime Complaint Center (IC3) is a partnership between the
Federal Bureau of Investigation (FBI) and the National White Collar Crime Center
(NW3C), funded in part by the Bureau of Justice Assistance (BJA).
http://www.ic3.gov/complaint/default.aspx
No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAvoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-supportPhone scams
http://www.consumer.ftc.gov/articles/0076-phone-scamsLimit unwanted calls & Emails
http://www.consumer.ftc.gov/topics/limiting-unwanted-calls-emailsNational do not call registry for
https://www.DoNotCall.gov/===========================================================
===========================================================
Follow these steps carefully:If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_freeSuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGERun the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htmMicrosoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.htmlI hope this helps and happy holidays!
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
-
G Tech support on trojan Virus call
I got a call from a company called G Tech support claiming I have some virus Trojan affecting computers on the West Coast. He took me in mt computer an mre have shown a screen that showed a few errors. They want $115 to correct this breach of security. I tink it's a scam, but my computer has had problems lately. Can you tell me if this is a scam or not? Their site says key partner for Microsoft.
Hello
Web sites can be rigged, it's a scam.
----------
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.Do not fall for the fake phone Tech Support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAvoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspxScams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support===========================================================
===========================================================Follow these steps carefully:
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
======================================
If necessary AFTER THAT you are sure that the machine is clean of any malware.
How to do a repair installation to repair Windows 7
http://www.SevenForums.com/tutorials/3413-repair-install.htmlI hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
Y "Smart Solution" or "helpandsupport4pc" registered Microsoft partner?
I have been cold-called at home by a company called smart, which claims to be working on behalf of Microsoft and who wish to help with technical problems with my computer. I have not reported any problems, but they insisted to guide me through a process to connect to their tech support. I have not yet done, but would like to know if this is a genuine request for a good reputation, Microsoft registered partner?
Hi Andy
It's an old scam.
Microsoft does not make and that they do not cooperate with another company that makes this type of call cold.
These people are interested in getting your private information. If you allow them to connect to your computer, they will steal your identity.
Concerning
-
Speedy Pc Pro, claimed Microsoft Partner
I have automatic Microsoft Updates and Security Essentials, most my Verizon email provider DOE is a free automatic security using the McAfee software scan. "" But a quick scan Pro of: software, system problems malware, performance issues, elements of the privacy and Junk Files showed I had 967 problems, but I didn't click on the "Fix All" button. Everyone has an opinion about these results?
Hi, there is no need a Registry Cleaner, etc.
And most of them may do more harm to your any good system claimed.
They find 100 s of the erors to justify their existence and you convince how well their program is (not)
Here are some opions on Speedy Pc Pro:
$39,94 http://www.scambook.com/Report/View/127847/Speedy-PC-Pro-Complaint-127847-for-
http://www.scambook.com/report/view/129459/speedy-PC-Pro-complaint-129459-for-$ 600.00
http://forums.MajorGeeks.com/showthread.php?t=247018
QUOTE:
"Probably too late to help the OP, but for others: SpeedyPC Pro is a scam." It is also directly linked to their company of processing payments, "Safecart. Or what makes a mess to try to get a refund... based in the United States or repairs. It appears if you try unconsciously to e-mail an extremely large file or a search using terms such as "Slow PC", "lazy", "email does not load" etc etc. Lesson 1-NEVER buy software that appears magically when you encounter problems. Once it is downloaded, paid for (usually Paypal-to-Safecart), you are prompted to "activate" - requiring remote access to your PC. Lesson 2 - all unknown, no software support of brand person should NEVER be allowed to remotely... even large companies should be permitted only access controlled, usually stated in the user agreement (which is vital, reading for all software ' demanding' external/remote access. If the folders or files are missing, renamed, moved, etc. and you contact support, you will be asked again for remote access. It cannot. They will declare that only another support level is paid a pension (usually $ 300 or more, with the price down if waver you). Lesson 3 - garbage paid a pension. Then, when it's obvious that you're in trouble, you will want to remove - they help you with if you allow them ACCESS remotely!... Again, you MUST refuse. You can ask for instructions by email, that they will promise to send - and never go there. You can ask to speak to a supervisor and is put on hold - forever. You can remove the software - but it will leave little visible and several hidden files and folders you can not see, even if you check the box "Show hidden folders and files". You can do a restore of the system - same problem, all is not lost. In a recent situation, after several requests for the removal by e-mail instructions and insurance that they cannot yet a system once the software is "deleted", noted an activity external access. The computer was immediately put off. Lesson 4 - you can't fix it yourself. Bottom line - removal of this * requires a travel expert tech shop, where the hard disk will be deleted, * hopefully * critical files saved, the drive to clean up and the system rebooted from scratch. Not a cheap solution and the purchase price of $30 begin to cover the costs. Also, there is no way to go after them so many layers are involved. If you have never heard of him, cannot find any reviews by major players (Cnet and others) avoid like the plague. And if it's too late, have not only your deleted PC but again set all passwords (user names reset is also a good idea) and re - set the safety of your home or business network. (FWIW, the first site review said "SpeedyPC Pro Exposed?" - and is "comparepcsoftware.com, coincidentally belonged to the same company as SpeedyPC Pro. This should give you a clear indication of how they work). There are a lot of quality, software of band name out there. And small outfits produce some great stuff - but they walked through the usual channels and if goodwill really have comments by well-known experts. SpeedyPC Pro is a very inexpensive way to find out how the software does not work and HOW the data recovery. Here's a site rating simple and clear. It will give you a pretty good idea what stick: http://www.mywot.com/en/scorecard/www.speedypc.com ch - the fact that they are Microsoft Partner I don't wouldn't at all. »
See you soon.
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Original title: Microsoft Partner?
just got a phone from the company telling me that they were in partnership with Microsoft and they would get rid of all the bugs etc from my computer, when I said I wanted to check who they were they told me to look at the bizhive.ca site. Any idea who they are please? I told them I wasn't interested because they wanted to connect to my computer!
Please see the compliments of following links to PA bear MS MVP.
Avoid scams that use the Microsoft name fraudulently [phone & email]
http://www.Microsoft.com/security/online-privacy/msName.aspxAvoid scams phone & other support Tech Cyber scams
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspxMicrosoft dumps partner [based in India am Certified Gold] claims of scam phone (21 Sept-11)
http://nakedsecurity.Sophos.com/2011/09/21/Microsoft-dumps-partner-telephone-support-scam/More-online http://securitygarden.blogspot.com/2011/09/microsoft-removes-gold-certified.html
Dealing with fake Tech Support & phone scams (16 June-11)
http://windowsteamblog.com/Windows/b/WindowsSecurity/archive/2011/06/16/dealing-with-fake-tech-support-amp-phone-scams.aspxMicrosoft survey reveals extent of new Internet phone scam (16 June-11)
http://www.Microsoft.com/presspass/press/2011/jun11/06-16MSPhoneScamPR.mspxI hope this helps.
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Call gooseberry, saying they are a Microsoft partner
Original title: Gooseberry? SF TV #.
I received a phone call from a company called gooseberry to mackerel. They said that they are a Microsoft partner and they have received a message saying that I have a problem. Are they legitimate? They have a phone number for San Francisco.
Hello
It's a scam.
We have all the errors and warnings in our Event Viewer
But NO error message is sent from your computer to anyone.
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.
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I'm being bothered by a rude woman of the 001511899180 number that says it is Microsoft, wants much info about my computer and says that it is at risk.
who is she
Why is computer suddenly endangered when all security options seem to work
who gave him my phone number at home, the authority to crack down, me, the right to discuss with me and be rude
Moved to Virus & Malware
Original title:? scam company
This is a scam that last for years. Microsoft never does unsolicited phone calls.
Is calling, Microsoft, a scam?
http://answers.Microsoft.com/en-us/protect/wiki/protect_other-protect_scanning/is-that-call-from-Microsoft-a-scam/6718e389-8a00-4E4B-ACA1-d07298ea4c19Report the scam
http://support.Microsoft.com/reportascamScams by e-mail or web: how to protect yourself
http://www.Microsoft.com/security/online-privacy/phishing-scams.aspxIt's a real call from Microsoft?
http://www.ComputerActive.co.UK/CA/PC-help/2134917/genuine-MicrosoftAvoid scams to phone for tech support
http://www.Microsoft.com/en-GB/security/online-privacy/avoid-phone-scams.aspxDo not fall for phony phone technical support
http://blogs.msdn.com/b/securitytipstalk/archive/2010/03/09/Don-t-fall-for-phony-phone-tech-support.aspxAggressive, persistent Windows tech support fraudsters continue to track consumers
http://www.Computerworld.com/s/article/9248122/Aggressive_persistent_Windows_tech_support_scammers_continue_to_stalk_consumersWhat is a certified Microsoft [or] partner?
http://securitygarden.blogspot.com/2011/09/Microsoft-removes-Gold-Certified.htmlAnd see this post by bhringer
http://answers.Microsoft.com/en-us/protect/Forum/MSE-protect_scanning/recieved-eventvwr-cold-call/0f82d183-2046-469F-A2D2-8f9fa291f082#LastReply -
Is it true that it costs $99 / month for Mozilla Tech Support if needed?
A parent who has been using FoxFire for years had a major problem with the loss of his data; After doing everything possible (restorations, etc.) he called Mozilla Tech Support and they said: of course, just give us your credit card; the charge is $ 99 for 30 days of technical support. He called the right number?
Sorry to say but your parent has been scammed.
Support us here. Mozilla does NOT support. If the problems persist post on this forum for help.
I'm sure that there are many places calling themselves Support Mozilla, or something very similar. More frequent are scams of Microsoft/Windows. Whowever is probably does not have a traceable site.
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Service/Tech Support scam?
Topic: SRX1331409285ID - your Microsoft technical support request
1. enter a detailed description of your problem:
go says my Microsoft account has been hacked and used in several countries. said my account had to be closed and they would send a new registration number. asked me to connect to a Web site - www.sc24w.weebly.com also Teamviewer.com. I allowed the control. I was told that I would have to pay 200 USD for the new record and having the ready credit card. at the moment I stop. the caller keeps calling me to continue the process. I don't know what to do. I am told to shut down the computer at the moment and do not restart until they call me tomorrow. Please advise.2. This comment has been created by the customer and added by the Service of the OAS
Hello, thanks for your answers. My computer will not start no longer unless I get a boot password. Reads the message "this computer is configured to require a password in order to start up. Please enter the password to start below '. The person calling me [phone number 011 44 203 318 0712] said I should use the password "88" if ever needed, but I didn't go forward with this. Can you tell me what to do? Can you connect to my computer to view issues or can I talk with one of your representatives?
3. I tried to restart my computer, and the computer screen now displays in the order:
Blue screen "Option and Choose" - "continuous", "Use a device", "resolve", "turn off your PC.
"When I choose to"Solve problems", the options" Reset this PC ' and ' advance options 'appear.
I would like to speak with someone who can guide me through a procedure to check the details of the problem and fix it if necessary. I have one don't know what version of Windows I have on the computer, I think it's Windows 10 [not sure].
Thank you.
Hello
Who called who?
@@@@@@@@@@@@@@@@@@@@@@
This information is for the unsolicited telephone calls from people claiming to be from Microsoft.
It's a scam.
We have all the errors and warnings in our Event Viewer, which is another ploy they use to scare you
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
Report phone scams
Help Microsoft to stop cybercriminals in reporting of theinformation about your scam phone.
In the United States, use the form of complaint to FTC Assistant.
In Canada, the Canadian Centre for fight against fraud can support.
In the United Kingdom, you can report the fraud as well as the unsolicited calls.
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This tech support number is legitimate?
I could not access MSN white pages earlier today. I called msn tech support @877-452-9201. The tech? to me logmein123.com. He checked my computer, went into several windows and said that my MSN browser has been altered. He then asked $299.99 for repair. Is / was this legitimate?
Hello
That number is for the site below which is NOT official Microsoft or MSN Support.
VtechSquad
http://www.vtechsquad.com/If they did not explain that they were no MSN, no Microsoft, then clearly that brings up
concerns about their legitimacy.-----------------------
MSN support
The customer service
MSN billing
1-800-672-4551How to contact MSN customer service
http://support.Microsoft.com/kb/940784MSN - contact support
http://contacthelp.com/directory/Internet/Internet+service+providers/MSN?ListingID=126MSN support
https://support.MSN.com/default.aspx?WA=wsignin1.0&St=1&wfxredirect=1MSN Member Center
http://membercenter.MSN.com/signin.aspx?ru=%2fdefault.aspx-----------------------
Microsoft technical support
Call Service customer Microsoft direct-1-800-642-7676-heures 05:00 til time 9 PM PST (USA).
Contact Microsoft Customer Service
http://support.Microsoft.com/kb/295539Microsoft support - contact us
http://support.Microsoft.com/contactus/?ws=support#TAB0Microsoft - Microsoft Technical Support phone numbers
http://support.Microsoft.com/kb/319726/en-usMicrosoft - email us
http://support.Microsoft.com/contactus/cu_sc_selector_email?ws=support%2csupportOptions chat or telephone of the solution - top-right - Windows 7 Center
http://support.Microsoft.com/ph/14019#TAB0Microsoft - product selection solutions centers
http://support.Microsoft.com/select/?target=hubSolutions Microsoft Fixit Center
http://support.Microsoft.com/FixIt/I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
See you soon.
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