G62-340US: laptop freezes constantly

HP G62 - 340US Laptop, 3 GB, AMD Athlon II PC340 Dual Core 2.20 GHz, Windows 7 64-bit (product #XH066UA #ABA)

I just can't take more.  Since the first day, this laptop has been poor performance.  Hang in there too.  Takes forever to open a program or a browser.  Anytime you click anywhere, the blue spinssssssssssssss circle.

How can I reformat to factory settings if I do not all discs?  I don't think this will fix the issue because it was so out of the box.  I tried so many different things to boost performance (updated touchpad driver, updating the bios, remove the starting applications, etc.) but it does not matter.  I was going to upgrade the RAM 8 GB / 3GB, but I don't think that it should be considered to prevent him from hanging.

Just want to go back to factory settings and re - assess.

Thank you.

@Barbenae ,

Hello and thanks for the display on the HP support forums.

With a laptop computer hooked up here there's several reasons for this.

Have you cleaned your laptop to reduce the accumulation of things on the heatsinks and fans for the laptop can be cooled?

Have set you your system power settings?

Did you run the diagnostics of hardware BIOS to see if it is a RAM problem or hard drive?

If this is not the case, here are a few links to check.

Test a hard drive from BIOS

Laptops HP - diagnostic system (F2)

PC HP hardware diagnostics

Regarding the recovery of the system, there is a link on how to do so.

Performing a recovery of HP (Windows 8) system

I hope this helps you.

Thanks again for posting and have a great day.

Tags: Notebooks

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