Gary H

Cannot install update; 8000XXXX error in registry under Vista. How to solve it? Tried the 'Fix It' result error code 2738. How to fix?

  • Windows Vista _ Edition, 32-bit or 64-bit?
  • SP1 and SP2 installed?
  • What specific updates are involved?  (KB # please.)
  • The error is probably not 8000XXXX<-- what="" is="" it="">
  • Microsoft 'FixIt' did you try?

Here is what I suggest you try, no matter what you did before, do it as given and in order...

Check your date, time and time zone.

Search for malware:

Download, install, execute, update and perform analyses complete system with the two following applications:

Remove anything they find. Reboot when necessary. (You can uninstall one or both when finished.)

Search online with eSet Online Scanner. Delete everything is found.

Restart the computer.

Download (save) system update and install it. Choose the right one for you:

Let things run/fix.

Restart the computer.

Try to update.

If it still fails, try the following:

Reset your Windows with this FixIt components update:
How to reset the Windows Update components?

Restart the computer.

Try to update.

If it still does not work, try this...

  1. Start an elevated command prompt.
  2. Run the following commands pressing on enter after each line:

    net stop wuauserv

    CD %SystemRoot%\System32

    Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

    net start wuauserv

  3. Restart the computer.
  4. Try to update.

* Important * When you do this, the following problems occur:

  • Updates that are currently downloaded but which have not yet been installed must be downloaded again by using Windows Update or Microsoft Update.
  • When you remove the Software Distribution folder, your download history is deleted.
  • If you currently receive updates from Microsoft Update and Windows Update, you will need to reselect this option from the Windows Update Web site.

* Note * If the problem is resolved and you can successfully download and install the updates, you can safely remove the SoftwareDistribution.old directory to recover disk space.

 
 
STILL no? We have something to try...

Save components WU:

  1. Start an elevated command prompt.
  2. Run the following commands pressing on enter after each line:

    regsvr32 Jscript.dll
    regsvr32 c:\windows\system32\wuapi.dll
    regsvr32 c:\windows\system32\wuaueng.dll

Restart the computer.

Try to update.

If it still does not work after that - repeat this part ONCE more...

Reset your Windows with this FixIt components update:
How to reset the Windows Update components?

Restart the computer.

Try to update.

Come back and let everyone know how things went.

Tags: Windows

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