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• Arc touch mouse does not turn off

  Hello

  I bought the Microsoft Arc touch mouse and used it for the past 6 months and recently I started having problems. What is flip the mouse when not in use, it is not turned off and consume the battery. Please help solve the problem or let me know what I should do

  Hi Viard,

  Thanks for posting your query in the Microsoft Community Forums!

  From the description of the problem, it seems that the Arc touch mouse is not turning off when it is not in use.

  I understand this must be frustrating, but don't worry, we're here to help and guide you in the right direction.

  -Don't you make changes on the computer before this problem?

  Try these methods and check:

  Method 1
  You can try the steps from the following link and check if it works:
  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  Method 2:
  You can try the steps from the following link and check if it works:
  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Also check out the following link:
  How to replace Microsoft software or hardware, order service packs and replace product manuals
  http://support.Microsoft.com/kb/326246

  It will be useful.
  Let us know if you encounter problems under windows in the future. We will be happy to help you.

• Microsoft 5000 mouse does not

  original message: after reading all these posts and responses I really want to know why I should not buy an Apple product, next time?  I fight the mouse 5000 for over 2 years and can find no solution.

  Microsoft bluetooth notebook mouse 5000 mouse does not work

  Hello

  1. what exactly is the problem that you are facing with the mouse?

  You can check out the link below and check if it helps.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  If the steps in the link above do not help, you can contact support for Microsoft Hardware.

  Microsoft Hardware support

  http://www.Microsoft.com/hardware/en-us/support

• Microsoft Arc Mouse does not work properly.

  Original title: arc mouse problem

  I have an arc mouse. When I turn on the computer it works, but when everything started the pointer just stops and of course the mouse does not respond. I tried several times to uninstall and then install the drivers again and restuarted the computer.the butteries are new.what can do?

  Hello

  Thanks for the reply.

  I suggest you to contact technical support for Microsoft Hardware to improve the assistance.

  Visit the link to contact the material Support

  http://www.Microsoft.com/hardware/en-us/support/contact-us

  Using the windows-related issues feel free to post on Microsoft Community.

• Microsoft arc touch mouse does not

  I bought a Microsoft arc touch mouse last month. It stopped working yesterday. I just replaced with two batteries and its not be turned on.

  Can you please let me know where I can fix this?

  I went to the transition in the United States two months ago and I bought this mouse from there via Amazon and now I am in India. It is for your information.

  Forward to your response.

  Thank you

  Touhami

  Hi Frank,.

  Is - this windows vista or windows 7?

  Follow the procedure mentioned below article:

  Troubleshoot the incidents of the response to the mouse or wireless keyboard

  http://support.Microsoft.com/kb/838398

  Reply back with more information for you to help

• My arc touch mouse does not turn off

  Hi I bought my touch mouse arc less than a year ago.  Things worked well, until today, when my mouse will not turn when I flatten it.  No other problems with it.  Is it a hardware problem or software? The unit was not fallen or exposed to difficult conditions.  I bought the camera from amazon.com in the United States during my visit last year, but I live in the Philippines.  Is the unit under warranty here in our country? Or do I have to go to the United States for repair or replacement if/when necessary? Thank you!

  Hello

  I suggest you to contact center of material for a better support.

  MATERIAL

  http://www.Microsoft.com/hardware/en-in/p/arc-touch-mouse#support

  Contact us

  http://www.Microsoft.com/hardware/en-in/support/contact-us

• Tactile mouse does not accept Batteries

  As soon as Windows 8 free a little less than a year, I bought the normal mouse touch Microsoft. It has served me very well and I love it like a mouse in general. Unfortunately, a problem just occurred and I can't seem to find all the reports a similar problem online. The problem is that the touch mouse does not accept batteries, as if the battery slots are broken. One thing I want to emphasize is that the slots in the battery were always very tight; It has never been easy replace the batteries, and I found myself using objects as levers to raise the batteries sometimes. Today, I want to replace the batteries and it is a battle to get them out, but not so much of a battle that I thought I was never damage the mouse. However, the mouse now does not seem to accept the batteries and battery slots are so tight. I can actually shake the batteries in the mouse now. With inserted batteries, the mouse will not illuminate; It's as if the slots in the battery becomes elongated. Maybe something happened on the springs in the back (which seem to be not at all, but pieces of metal springs)?

  Thanks for any help or advice you can give.

  Hello

  The question you have posted is related to Microsoft Touch Mouse and would be better suited to the hardware support Microsoft.

  You may need to check with the Microsoft Hardware support for more information.

  http://www.Microsoft.com/hardware/en-in/support

  I hope this helps you solve the problem. If you have other problems with Windows, please post in the Microsoft Community. We would be happy to help you.

• Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

  Wireless Microsoft notebook optical mouse does not work with g42 - 410 us laptop

  Hi Mary,

  Did you install all the necessary drivers, firmware and/or software Intellisoft of the mouse and then restart?

  You have good batteries in the mouse?

  Verify that the mouse is compatible with working computer and your operating system?

  Have you checked the mouse icon in the control panel (after all of the above) to a setting to activate?

  Contact the vendor of your computer and see if you need to update something else.  When I installed my wireless mouse, it wouldn't work until I updated the touchpad, the firmware drivers and.

  Good luck!

  Kosh

• Microsoft touch mouse clicks do not work properly.

  Original title: Microsoft Touch Mouse

  I look forward to this for months and fortunately bought mouse yesterday. But I'm afraid I have to return within a few days because the right click is tiring, that I can't keep my finger on the left side if I am in the right click? have to raise that finger each time. No way to click. So by selecting windows without accidentally trigger something is a problem without a middle-click. It very quickly becomes a pain in the * after playing starcraft 2. Why is it not possible to customize the touch gestures? Another major failure. Other than these issues, it's a beautiful piece of engineering. My concerns will be adresed. or do I have to look elsewhere for a new versatile wireless mouse suitable for a left-handed person?

  Hi Premier69,

  You must contact Microsoft hardware support for assistance on this issue.

  Microsoft Hardware support

• My Microsoft 2000 wireless mouse does not work

  Good then when I changed the batteries in the wireless mouse, the led will turn green and then all go off and my mouse does not work, even when he is on the Green, green light is only on during a few seconds.

  Hello

  Please see two items of the below knowledge base for help.

  Troubleshoot a wireless mouse that does not correctly
  http://support.Microsoft.com/kb/321122

  
  Troubleshoot the incidents of the response to the mouse or wireless keyboard
  http://support.Microsoft.com/kb/838398

  Kind regards
  Afzal Taher
  Microsoft technical support engineer

• Mouse Microsoft Desktop 2000 Wireless does not

  HIII,

  I bought Microsoft Desktop wireless 2000 a week back. My mouse does not work. I inserted new batteries too. Only, I get the blue light to return.

  Please help me soon. Thank you.

  Hi Vincent,.

  Please answer the question to help me better understand the issue:

  Have you checked the device helps with the other computer?

  This problem may be due to the road device or another conflict/applications of devices. Run the hardware and devices Troubleshooter and check if it helps fix the problem.

  Open the hardware and devices troubleshooter.

  http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

  If the problem persists, go to the following link and check if that helps.

  Troubleshoot the incidents of the response to the mouse or wireless keyboard.

  http://support.Microsoft.com/kb/838398/en-us

  Please let us know if you need assistance.

• Replacement of the transmitter/receiver of Microsoft touch mouse

  I was using the Microsoft touch mouse for weeks, but unfortunately I lost the USB transceiver, so I went through the Microsoft support page https://support.microsoft.com/en-gb/kb/326246. But his seems to be that the slides of link on this page does not work. How can I order the USB transmitter?

  Hello

  These should help:

  Microsoft Hardware
  https://www.Microsoft.com/accessories/en-us

  Microsoft Hardware - contact us including the phone numbers of the United States

  call the (866) 833-7088. In Canada, call the (800) 876-8533
  https://www.Microsoft.com/hardware/en-us/support/contact-us

  I hope this helps.
  --------------------------------------------------------------------------------------------
  Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

• Microsoft touch mouse problem.

  I have 3 Microsoft Touch Mouse White artist series.

  I use 2 different PC all in one and 1 not use because to back up only when one of them maybe broken

  My 2 pc a using windows 7 and the other using windows 8

  Before that, the mouse can function normally, even if I use the two together. I'm working on 2 PC and both can work well.

  One day there, at the beginning of the problem. my mouse to win8 dead. Blue light power off. No, not because the battery empty, because I got the new battery. I have try the button stop and once again, the blue light can again. but for a few minutes, died again. I have try off the button, sometimes can be downloaded on the blue light, but sometimes still dies.

  because I think that maybe the mouse broken. then I opened a new.

  First, for the work maybe 4 hours, the mouse works normally. but after that I have the same problem with my old touch mouse.

  because the 3rd (let say us the new 3rd) died too, I try again the 2nd mouse (mouse to win8 that first death). and hoola... can work again. Buat after 15 min... died again... I try the switch Off ON, can WE too. I have try the 3rd mouse... can be downloaded again... but after a few minutes... died again...

  After 2 days when I work only on pc win8, because not need use 2 pc, I realized when my mouse in win7 not ON / not to use my mouse to win8 posisition offshore, will work without problem...

  but when my mouse in win7, my mouse to win8 will have problem.

  Someone knows what happened... because this problem does not start. I already use the two together 8 months ago.

  And do not know why this can happen right now.

  Thank you

  Hello

  Thanks for posting your query on the Microsoft Community.

  I suggest you to follow the below methods and check

  Method 1: Run the troubleshooter of material and check out la.

  A convenience store is an automated tool that can find and automatically fix problems with your convenience store PCA is a tool automated which can find and automatically fix problems with your PC

  1. Press the Windows key + C on your keyboard to show the charms.

  2. Troubleshooting type, and then click Troubleshooting under settings.

  3. Select the material and audio and Audio -click and follow the instructions.

  If the problem persists, try Method 2

  Method 2: you can install the Mouse and keyboard Center and check if this is useful:

  Reference:

  https://www.Microsoft.com/hardware/en-in/d/touch-mouse

  Hope the helps of information. Let us know if you need help with Windows related issues. We will be happy to help you.

• Tecra A3 - Creative wireless mouse does not work

  My Creative wireless mouse does not work while the touchpad is installed.

  Even if I turn off the touch pad, the seal of the mouse does not work.

  Anyone know how to fix this?

  Thank you
  R.P.

  Hello

  On this path, it is not easy to say what the problem is. I guess you have some software installations to your external device. Install it and it should work.

  As much I know external mouse functionality does not depend on the touchpad settings.

  Good bye

• When I left click point mouse does not open?

  When I left click point mouse does not open? I often have to right click and click open to open an item. Mouse not working not properly.

  Hello

  Welcome to the community Microsoft and thanks for posting the question.

  According to the description, you are having problems with the mouse does not.

  1. what operating system is installed on the computer?

  2. What is the brand and model of the computer?

  3. do you get an error message when you click on an item?

  Meet us if you encounter problems with the mouse does not or any other problem of Windows, and we would be happy to help you.

  Good day!