Given the run around by Tech Support

I initially contacted Dell technical support on February 6, 2016. I was told that the problem I saw with the GPU means the tech must be returned for repair. After 5 weeks to be passed around between different support groups and fill in many forms of different warranty transfer (I bought the XPS 15 9550 system in question on the Microsoft Store and in time, it is around the age of 2 months). I'm stuck now entirely.

I was told the last rep, I talked to (which is a sort of climbing team) that guarantee is now transferred and I have to call the tech support number. I did, just to be told that they cannot possibly do anything and that I must contact the rep who told me to call them. I sent the rep who told me to contact support again and he has not responded to me.

So right now, I'm totally stuck, no one can help me and I have a broken computer that I had now sat here for almost 6 weeks and I'm afraid to use it because I don't know what could happen.

After calling 6 times more they say they will do something.

Tags: Dell Products

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