H/P 5740: cannot print from iPhone or laptop

When I try to print from iPhone or laptop by wi - fi printer tells me to load photo paper and won't do anything until I turn off the printer

Hey @jns1419,

Please specify!

We will try these steps on your Windows computer:

• (1) first of all, let's check to confirm that your paper is loaded correctly: loading paper, envelopes and cards index

• (2) then click on the Start menu

• (3) open devices and printers

• (4) right click on your Officejet

• (5) left click on Printing Preferences

• (6) click on the paper/quality tab

• (7) to ensure that your Source Document is set to main tray

• (8) make sure that your support is set to plain paper

• (9) click on apply and OK

Printers and narrow • devices (10)

Now that the parameter have been confirmed as correct, print test.

If these steps solved your problem, please click "I accept as a Solution." You can also click the "Kudos, Thumbs Up" on the right to say "thanks!"

I would like to know how it goes!

Tags: HP Printers

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