Photosmart C4795 printer problem - cannot print from my HP laptop

I tried to run the diagnostic tool. It indicates that the printer is offline. I can't understand how to reconnect. I have windows XP.  I was on the phone with ATT/HP for more than an hour with no resolution. Help, please!

Reinstall the software and drivers from here.

http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&DLC=en&LC=en&product=3940574

Tags: HP Printers

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