Hard drive or a software failure

Hello
Acer Aspire laptop
Vista operating system
350 GB drive partitioned.

My sister's laptop wouldn't restart. He kept coming up with the windows repair that does not work then. Could not even start in safe mode. Tried all sorts of things after advice from the forums, but nothing.
We saved its files through a USB Sata/ID, but there were a few files which just could not be found, mainly recent within the last 6 months. Because it was still under warranty and we could take it back to the shop, we knew that they don't care collect data so we took it to a guy recovery specialist, but he could not recover the missing girls either with all equipment specialist said that the hard drive has a large number of errors and that is probably the problem.

We then brought back to the store where it was purchased and they sent to Acer of difficulty. 2 weeks later, when she returned, she went to pick it up and they said the hard drive was fine. It was a software problem. Acer sorted, updated the BIOS and reisntalled Vista and it's like back to factory State

Is this possible? that a machine cannot restart and at the same time, the files can disappear just to a hard drive and this is due to a software problem? Expert eventhough found flaws in the disc? We are really worried that it will happen again.

Another question is would they have reformatted the hard drive? Because I had a glance, and although the C drive seems to be back because it was first, the D drive and has always had its files it contains. I thought that if you reformat a drive he did the same he things he is partitioned.

Thank you for any advice on that?
J

Hello

Since recovery guy is in business to make money doing collections that's probably a good
bet he knows what he's talking about.

What probably happened is Acer did replace the drive and it was just not documented correctly
which is very typical of the industry as an Acer together and not only.

However, it would be very careful to keep good backups of data just in case they have not really
replace the drive.

I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

Tags: Windows

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