Have a virus/malware and cannot open windows mail and how export/copy the measages

I should have gotten a virus/malware/trojan, which affects the connection and does not allow me to open the control panel, or windows mail.

I need to know how to copy/backup/export the e-mail messages that are still there. Of course, I can't use the export function since I can't open windows mail.

Hello

  • You receive an error message when opening Control Panel or Windows mail?
  • What were the changes made before the issue occur?

You can view these methods:

 
Method 1:
 
I suggest you make a system full scan just to be sure and check.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
 
Note:
The data files that are infected must be cleaned only by removing the file completely, which means that there is a risk of data loss.
Method 2:
NOTE:
Change the settings of the REGISTRY can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the REGISTRY settings configuration can be solved. Changes to these settings are at your own risk.
You might try the following and see if it helps to get Windows Mail open.
You can delete all entries in the registry for Windows Mail. The junk e-mail filter information have been corrupted.
 
a. Click Start, in the search box, type regedit. Then choose continue to leave and then read the help file.
 
b. then highlight this registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows Mail
right-click and choose export to back it up. You can save it to your desktop. It will save the key as a measure of protection.
 
c. make sure that Windows Mail is closed and right click on the key again, and then choose Remove.
d. then try to start Windows Mail and see if it is now open.

Tags: Windows

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