Have HP Photosmart c5180 all-in-One

Used HP recommended download to install. Printer works fine, but can not scan when I run the Scan software, get message "device not found". When I check "Devices and printers" of the start icon, I find printer, but not to scan. Help?

Win 7 (64)

Hi hp0516

Were there displayed problems when you did the scan of the System File Checker?

Here are the steps to make an uninstall of level 3, to remove all the HP files associated with the printer. I think that might help. The steps are:

1. Click Start and type %temp% in the field run, press ENTER to open the temp folder

2. Locate and open the folder starting with 7z (example: 7zS2356) (if there is more than one, choose the most recent folder)

3 open the Util folder

4 open the CCC folder

5. run the L3uninstall.exe (can also be a .bat file)

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://www.Adobe.com/support/flashplayer/downloads.html

9 download full feature software and drivers of my first message above

10. run the download and reinstall the printer

Please let me know if this is useful and what is happening!

Enjoy your day

Tags: HP Printers

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