Black text cartridge problem C410a - no or almost no printing ink on paper

I have a C410a and simply put in cartridges new (all). When I print a test page within the HP Solutions software since the test page is perfect. When I print a test page for the only visible bit Windows printer properties is the 4-color logo in the upper corner. When I print from MS Word I get only the text in color, no black text. If I change the color of the text to do anything otherwise black, printing using color fine ink cartridges.

I tried to change to normal Fast project at best in print quality settings. There is no visible text either in fast draft mode. In Normal mode, there are barely visible black text. In best mode it is faded black text.

I went through the steps on the HP site problems, and this has done nothing to solve the problem. I cleaned the contacts on the head, still no help.

After I put the cartridges again the black text cartridge to print a few pages and they were fine, then all of a sudden, there was nothing of this cartridge. The old previous cartridge was the same way - sometimes it print and sometimes it does not. Without rhyme or reason, just feel random and print do not.

Is there a way to check if there is something blocking the ink to come out of the cartridge or through the cartridge holder (or whatever we call it)?

There is a document with measures to try to follow located here.

If you have already completed the steps in the document, then most likely you are to the "eight Solution: replace the print head." If this is the case, then we have two options here. The first thing I would do is determine the status of the guarantee to the printer using the HP product warranty verification tool.

If the printer is under warranty, then I would contact HP Technical Support on this printer.

If the printer is out of warranty, so we have two options. You can order the print head with product number CN642a HP parts store online. You can look into making a print head soak. The information for this in the thread located here.

I hope this helps.

Tags: HP Printers

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