Hello stopped working reliably on Photosmart 2610xi printer.

Photosmart 2610xi

Available on 10.5.8 (mac mini) and ethernet (wired) Mac OS X 10.6.8 (mac mini and macbook) through router NetGear WNDR3700, firmware V1.0.16.98NA.

Access to the printer via Bonjour became intermittent in the last two weeks. It worked perfectly for years. When you try to print, I get a message "connection" but never connects and jobs remain in the print queue. When I try to add new printer in the preferences panel, usually, the printer does not appear. Sometimes the fax entry appears. Sometimes the printer appears in the browser of Hello under http, sometimes not. I disconnected the power to the printer and then reconnected. Sometimes the printer Hello appears after that, then disappears.

I can connect to the printer with the HP Print utility and print test works. Back to the Print and Fax preferences panel, I can add the printer using the IP and JetDirect tab, and it works perfectly, so the connection is not a problem. (And the built-in web server works as well.)

For a while I suspect me the router, since I recently updated its firmware. However, after much experimenting (like turning off IPV6, change the RIP settings, etc..) I don't think that's the problem. Hello seems to work with other services (iTunes, AFP, http, etc.) without problem in the same network.

2 Snow Leopard machines, I installed "HP Printer Software Update 2.8" on 11/1 and 11/13, however, the problem is exposed on the machine to Leopard, and I don't think he's got an update.

I guess the firmware of the router is up-to-date?  You have another router to try?  It could be a problem in the implementation of Bonjour (mDNS) in the router.

Tags: HP Printers

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