Helmet of blackBerry Smartphones do not control the volume?

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• BlackBerry smartphones can not open the eyebrows of internet

  I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

  can not set up my new email or ID

  Hello and welcome to the community!

  Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

  So here's my proposal? Is there a COMPUTER policy on your device?

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

  If there is and you are not on BES, then you need to clean your unit of the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

  If there is no COMPUTER policy, contact your mobile provider for formal support.

  Good luck and let us know!

• BlackBerry smartphones can not open the downloaded applications

  I have a blackberry 9360 and it's great, the only problem is that some applications don't download, same if I'll buy them and others will download but does not open "Phone Warrior will not work without the requested permissions" I accept all requested permissions, but it still does not... Can anyone help?

  Hello

  If you've got reliable sources (e.g., BBWorld) apps and they are therefore particularly compatible with your device and the OS level, then it is possible that you have a policy COMPUTER on Board that is blocking them. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you indeed have a political TECHNOLOGY and are part of a BES and environment, then stop now and contact your BES admins for help... only they can tell you if what you're trying is against them.

  If you have a COMPUTER policy and are not part of BES, then the question arises why the it policy exists on your device. In general, it's because you got 2nd hand device and the seller does not correctly clean it... refer:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  But even without the seller, as long as they did everything in their section of the KB, you can always clean the device of the it policy. The process is to destroy everything, please first review the link in my sig auto on this post for a full and proper backup procedure to follow.

  Once you have this full backup, to proceed with this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, proceed to restore your applications and data, but DO NOT make a full restore... instead, only a selective restore of the databases you really need (e.g., contacts, calendar, etc.) and specifically avoid restore databases that have nothing to do with politics, COMPUTING, business , or anything similar - if restore you those, he will dutifully restore it on your device policy, and you will be right back where you started.

  Good luck and let us know!

• BlackBerry Smartphones can not hear the other end to the phone

  Hello

  I have a Bold 9900. Lately, I had a problem where I am unable to hear the ringing of the. The phone vibrates and I see an incoming call. When I answer the call, I can not hear the person at the other end of the line, or the other person can hear me. If I try someone sounds, I can't hear their phone ring, but I get the message that we are related, but may not have any conversation. When I do a full power off and restart its new normal.

  How can I get rid of this problem?

  Hello docvish,

  Welcome to the community,

  As the PC or laptop requires the restart of our smartphone require also restarts to remove slow, whenever you feel any unusual just give a battery pull reboot I have; e while the unit is on the battery wait a min. then reinsert it wait until it restarts. You can also give a soft reboot by pressing alt + Shift R (aA ^) + DELETE.

  Also avoid any applications running in the background, press on and hold Menu button for a few seconds, it will appear a screen showing running applications or that are still open., remember always to get out of the applications not only to return the key. Try if solves your problem, or alternatively you can visit any Center of Blackberry service to the issue.

  Good luck

  Click 'Like' If you want to thank someone.
  If problem resolves mark message (s) as a 'Solution', so that others can use.

• BlackBerry smartphones can not return the book to e-mail service

  I deleted the CMIME maintenance for my yahoo email account book, because I wanted to create my yahoo again email account. Now I can't get the service book return because my mobile operator does not support the Blackberry more and when I try to send again directly from my camera, it does not work... I guess because I don't have a set yet, email account which I can't seem to be able to be implemented without this service CMIME book. It feels a bit like the issue of ' chickens and eggs ", necessarily should I this book of CMIME email service on my first device until I can set up my yahoo email account (if so, how can I w/o a mobile operator is able to send it) or do I need an account already set up email to send service book of CMIME email directly from my camera? Thanks in advance, I appreciate your help. Cheers, Jens

  Hello

  With a legacy of BB device, you must be on a medium that supports full BIS. Without BIS, it has none of the owners BB services available, which includes the management of e-mail. Inherited from BB devices do not have a complete email client on board... they need of BIS (hosted at the carrier) in order for the email function.

  So, sad to say, but your efforts are useless, unless you change to a carrier who will provide your device BIS.

  Good luck!

• BlackBerry Smartphones could not start the camera

  When you try to start the camera, I get this message... Could not start the camera.  Close other applications and try opening the camera again.

  I have nothing else other running the phone itself is waiting for a call.  I can't find anything on the Blackberry support for the same problem unless I'm missing it.

  When I got on the phone a few months previously, it worked fine and I could send pictures, now he's stuck.

  Thanks for any help.

  CB

  Hello

  It's worth a try:

  Go to the OPTIONS - ADVANCED OPTIONS - HOST ROUTING TABLE click here to enter, then the menu button to register now.

  You will receive an email for verification.

  Remove the battery while the device is activated, replace after one minute,

  Let the device reboot 1-3 minutes, try again the camera. Please let me know! Thank you

• BlackBerry smartphones can not install the Desktop software

  When I try to install Desktop Manager, the following error message will appear:

  

  Downloaded twice again, the same thing happens again. Tried this http://btsc.webapps.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB28396#resolu...  and installed all the root of the Web site of verisign certificates, still does not. Any help?

  Finally found a solution. The cause is, "VeriSign Class 3 Code signing CA" certificate is missing and is not in the link provided by RIM in "Knowledge Base" or the site Web of VeriSign (!)  but thanks to google I found this.

  Open your Notepad (or notepad ++)

  * Paste the following code:

  -----BEGIN CERTIFICATE-----
  MIIEwzCCBCygAwIBAgIQTWKQ5YxU8PHrFzQaExDmpDANBgkqhkiG9w0BAQUFADBf
  MQswCQYDVQQGEwJVUzEXMBUGA1UEChMOVmVyaVNpZ24sIEluYy4xNzA1BgNVBAsT
  LkNsYXNzIDMgUHVibGljIFByaW1hcnkgQ2VydGlmaWNhdGlvbiBBdXRob3JpdHkw
  HhcNMTAwOTMwMDAwMDAwWhcNMTQwMTAxMjM1OTU5WjCBtDELMAkGA1UEBhMCVVMx
  FzAVBgNVBAoTDlZlcmlTaWduLCBJbmMuMR8wHQYDVQQLExZWZXJpU2lnbiBUcnVz
  dCBOZXR3b3JrMTswOQYDVQQLEzJUZXJtcyBvZiB1c2UgYXQgaHR0cHM6Ly93d3cu
  dmVyaXNpZ24uY29tL3JwYSAoYykxMDEuMCwGA1UEAxMlVmVyaVNpZ24gQ2xhc3Mg
  MyBDb2RlIFNpZ25pbmcgMjAxMCBDQTCCASIwDQYJKoZIhvcNAQEBBQADggEPADCC
  AQoCggEBAPUjS16l14q7MunUV/fv5Mcmfq0ZmP6onX2U9jZrENd1gTB/BGh/yyt1
  Hs0dCIzfaZSnN6Oce4DgmeHuN01fzjsU7obU0PUnNbwlCzinjGOdF6MIpauw+81q
  YoJM1SHaG9nx44Q7iipPhVuQAU/Jp3YQfycDfL6ufn3B3fkFvBtInGnnwKQ8PEEA
  Pt+W5cXklHHWVQHHACZKQDy1oSapDKdtgI6QJXvPvz8c6y+W+uWHd8a1VrJ6O1Qw
  UxvfYjT/HtH0WpMoheVMF05+W/2kk5l/383vpHXv7xX2R+f4GXLYLjQaprSnTH69
  u08MPVfxMNamNo7WgHbXGS6lzX40LYkCAwEAAaOCAaQwggGgMBIGA1UdEwEB/wQI
  MAYBAf8CAQAwcAYDVR0gBGkwZzBlBgtghkgBhvhFAQcXAzBWMCgGCCsGAQUFBwIB
  FhxodHRwczovL3d3dy52ZXJpc2lnbi5jb20vY3BzMCoGCCsGAQUFBwICMB4aHGh0
  dHBzOi8vd3d3LnZlcmlzaWduLmNvbS9ycGEwDgYDVR0PAQH/BAQDAgEGMG0GCCsG
  AQUFBwEMBGEwX6FdoFswWTBXMFUWCWltYWdlL2dpZjAhMB8wBwYFKw4DAhoEFI/l
  0xqGrI2Oa8PPgGrUSBgsexkuMCUWI2h0dHA6Ly9sb2dvLnZlcmlzaWduLmNvbS92
  c2xvZ28uZ2lmMB0GA1UdJQQWMBQGCCsGAQUFBwMCBggrBgEFBQcDAzAoBgNVHREE
  ITAfpB0wGzEZMBcGA1UEAxMQVmVyaVNpZ25NUEtJLTItODAdBgNVHQ4EFgQUz5mp
  6nsm9EvJjo/X8AUm7+PSp50wMQYDVR0fBCowKDAmoCSgIoYgaHR0cDovL2NybC52
  ZXJpc2lnbi5jb20vcGNhMy5jcmwwDQYJKoZIhvcNAQEFBQADgYEArt0hHV+PgHrS
  Ugnq227SXYvowhtpBL5RpQEOWfo30XSj7tztiXQrYtWmv0+tNhdU8BPgo0XSTCbL
  4m2iH9AeegcPtrN7b1Booukxs7eZfYBwoKfeCx6k//NNgRvdIMkcxK/P8Y/62dqV
  8OzcXL/ojFo+erCj61lDdBHgmxpq828=
  -----END CERTIFICATE-----
  

  * Save it with the name ' Code signing alternative intermediary 2010.cer.

  * Open Internet Explorer

  * Go to tools > Internet Options > content > certificates, click the 'intermediary' tab, press "Import" and select the certificate that you saved.

  After you import that, the installer should work now.

  Source: Microsoft Forums (check first)

• Password blackBerry Smartphones does not satisfy the requirements of duration for this problem domain in the creation of BlackBerry ID

  I am developer form India. Im trying to create my BlackBerry ID of the past 5 days. Each time that its giving me same error

  Password does not meet the requirements of length for this field. I'm really frustrated.can anyone solve this problem?

  Thank you

  Ok. Let's start with: how many characters you use the password?

  I don't remember the minimum number of characters in the password, it might be six, but why not try using a password with 6, I know full well that work of 8 characters.

• BlackBerry Smartphones could not initialize the databases during synchronization of Blackberry Desktop Software

  The said software "could not initialize the databases" and does not sync my BB.  This has happened for a week.  I reinstalled the Desktop software, reset to factory settings, restore a backup file, did a hard reboot by removing the battery, tried to synchronize an element (calendar, contacts, tasks, notes), at one time, updated BBM all to nothing does not... Help.

  Looking at the synchronization log, he said this...

  14:49:29.765 CRSyncUtil::BackupCacheDBs: error copy of the file 'C:\Documents and admin Local Settings Application Data is in Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Data\4_65538_PR.tdc' to 'C:\Documents and admin Local Settings Application Data is in Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Data\4_65538_PR.tdc.sav': 0 x 00000070 (there is not enough space on the disk.)

  I looked at this file and at the time I started to get into trouble.  It was enormous... I have moved out of the directory and tried to re-sync.  It worked!

• BlackBerry Smartphones will not allow the new blackberry ID association

  My wife has upgraded to a new blackberry Z10 and gave me his old Blackberry Curve 9300 but it won't let me change the ID associated with the phone - blackberry there still IDS of my wife, even though she is now running on his new phone.  I created a Blackberry ID - how to do it with the Blackberry Curve instead of my wife.

  Hello andrak01

  Welcome to the Forums of the BlackBerry Support

  Please follow this Base of knowledge to solve that issue you:

  KB26694  :  How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

   

  Let us know if you feel any problem.

• Phone of blackBerry Smartphones do not accept the password

  Hello.  I have a torch 9800.  I was texting last night and my password has worked well.  Then all of a sudden I couldn't connect.  I tried the SIM card in an another blackberry and it was fine.  ATT have me try a SIM unlock access code and it changed nothing.  I'm sure it's the phone, but don't know how to fix it.  I am to 8/10 unsuccessful login.   I saw that you can reset if it spends more than 10 (but will lose all your info).  How do reset you?  Thank you!

  Mrbarley wrote:

  Thanks for the reply.  the prompt only I have is the "password (8/10).  There is no other messages that came, and I know that I have the right password that I use on my blackberry to work as well.

  It certainly looks like the user created password locking device... only it will work. It can be a subtle thing to use keyboard... alt, sym, caps, etc. Or the keyboard can be somehow not in the correct state. A batt pull reboot can reset the keyboard to a normal state by default and allows you to enter your password as usual. But, again, be careful... only 2 chances left.

  Mrbarley wrote:

  I'll try the USB link at home tonight and see if the phone accepts the password via the keyboard of the computer.

  As I said, it is only useful if you've done it before... If you have never done before in this way, you know maybe actually not quite what the exact password characters are (according to alt, caps, sym, use etc.).

  Mrbarley wrote:

  If I have to wipe the phone to use it, it's okay.    Is there a way to reset the phone and set a new password if I don't see not all 10/10 password attempts?

  After the failure of 10th, the BB will wipe clean, including the removal of the password. It will be like it was when you first received it... Nice and new, with nothing about all things created by the user at all.

  Good luck!

• BlackBerry smartphones can not see the maps on my "BOLD"?

  Hello

  I just theBold on Orange in the United Kingdom and I do not see the maps app anywhere.  I can see it listed as version 4.6.0 under the list of Applications but can not see the software somewhere?

  I'm mean't to enable it somehow?  Also can not get the GPS function works as it says "failed to update GPS location" when I click on refresh?

  Any help would be really welcome

  If your provider blocks the passage of the icon (like AT & T) to another theme (Options-> themes) and see if you can find it. You may also download. Check mobile.blackberry.com from your BB browser.

• BlackBerry Smartphones do not know the password

  My request is the password of the Blackberry phone. I know that the pin of the Blackberry, but I do not know the code.

  I desperately want to unluck the phone, to see what kind of data I have on the phone (possibly some of my own). Please tell me there is a way to do it.

  See you soon,.

  Rafi

  Hi drlrz

  Welcome to the Forums of the BlackBerry Support

  If this password has been defined by any other then there is no way to pass without entering the password. If this phone is your the and there the set password so if you enter 10 incorrect password (by default) it will wipe the device. So best offer is to enter the wrong password it will wipe the device and it will be like new.

• BlackBerry smartphones can not get the Desktop Manager to recognize the connection to the device

  I tried for days now to get the Desktop Manager to recognize a connection on my phone so that I can sync my Outlook contacts and calendar.  So far, I deleted and reinstalled the Manager several times.  I downloaded and installed the driver package.  I tried to do a battery pull before connecting the phone.

  Whenever I connect the phone Microsoft "new hardware found" Wizard opens and it recognizes the Blackberry device but it cannot complete the installation of the phone because apparently missing a driver.

  I love the phone, but it is useless for me until and unless I can sync it with Outlook.  Any suggestions?

  OK, I found and fixed the problem!  It had to do with the new Windows assistant material not being able to find the driver for the Blackberry device.  When I did the uninstall process part included saving the pilot atl.dll.  I assumed it was the driver that I needed to make things work.  I searched on the C: drive for the file, and when the new device Wizard came I pointed to the spot.  The Assistant began to load the driver.  He asked another file that is part of the Service Pack 2 of Windows and I searched and found this one as well and directed the Assistant for her.  It finishes loading and the device is connected.

  The problem at the end of the day was that the wizard could not find the driver that he needed, even if it is there all the time.

  Thank you for the help, it lead me to the solution I needed.

• BlackBerry smartphones can not synchronize the new BB with Desktop software

  I lost my Blackberry Curve 9300 a few months ago and just recently I replaced it with a used Blackberry Tour 9630. I tried to connect my tour to the desktop software, I had downloaded for my old phone, but it wouldn't sync. So I tried to uninstall and reinstall the Desktop software. Yet, it syncs to the new phone. Or rather, it keeps asking me my old password of curve, but I don't remember what it was!

  Help! Thank you!

  So, do not ask for your old device password. His past Tour request. Make sure you have properly entered it. Make sure that you do not you enter the numbers when you entered actually letters. When you type the password on the BB, if you do not hold the alt key you enter letters. Make sure you only enter the same letters in DM when he asks.

  It is a common mistake. On the device, you think that you typed 1 2 3 4 but if you do not hold the ALT key, you enter W E R S.