Help blackBerry Smartphones! URGENT!

Similar Questions

• Help blackBerry Smartphones! Issue of Curve 8520

  Hi all

  Please help me - I've updated my curve today but my PC is dead to half way through. Now when I turn on my phone it just comes up with a list (files, pictures, contacts, etc.) and the statesBlackberry platform 5.2.0.67. I try and close, click on them, but it just says error. How do I fix my phone back to normal?

  Help, please

  Hello and welcome to the community!

  (Credit JSanders)

  There are two methods for recovering for you to try:

  Method 1:

  • Open the Blackberry Desktop Software and connect your device to your PC with the USB OEM cable and without inserting the battery.
  • You will get three options: try again, update or cancel; Click Refresh.
  • Once, it is at the stage of initialization of 'pocket', insert the battery.
  • If this does not work, and you get stuck on the safeguarding of social data feeds, go to the second method below.

  Second method:

  • Start your BlackBerry in safe mode. KB17877 How to start a smartphone BlackBerry in Mode safe
  • Connect to the BlackBerry Desktop Software and allow handheld to connect. If you are prompted to update, cancel the upgrade for later.
  • IF you can not connect or your desktop software does not recognize your device in Mode safe, please follow the instructions here to force detection: Article ID: KB10144 how to force detect the BlackBerry smartphone using the Application Loader
  • Go to device > delete > SELECT DATA > select this option to remove the Social flow and smart card data bases and follow the rest invites you to complete.
  • Now, you can go back and click to update the device through the Desktop Manager, or restart the BlackBerry in normal mode and continue on the upgrade of the air.

  Good luck and let us know!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• HELP blackBerry Smartphones... transfer contacts

  Blackberry style 9670 phone. has just been cut. no power nothing. I got a replacement phone. How to transfer my contacts because the phone is dead. Incidentally, I have blackbery protect on the dead phone. How to recover information. phone is dead... Please HELP

  Hello and welcome to the community!

  If the old BB is really dead, then it is not available as a source for restoring your data to your new device. Instead, you must use another source, one that you created before the old BB died.

  If you made a backup of office, you can use the backup as a restore source file:

  • KB10339 How to use BlackBerry Desktop Software to restore data from a BlackBerry smartphone from a backup file

  If you were synchronizing with a Desktop Organizer (for example, Outlook), then you can use that as source for restore reconfiguring the RIM Desktop software now work with your new BB:

  • KB03315 How set up the synchronisation of data using BlackBerry Desktop Software organizer

  As you use BB Protect, is also an available food source:

  • KB25063 How to use BlackBerry Protect to restore data on a BlackBerry smartphone

  You must be sure to connect to, on the new BB, the same BB ID that you used on the old BB. If you have already created a new ID BB on this new BB, then you go to your old ID BB:

  • KB26694 How to change the BlackBerry ID on a BlackBerry smartphone or BlackBerry PlayBook Tablet

  This will allow even you to migrate other things that were on your old BB - for example, documents of purchase/download AppWorld.

  Good luck!

• HELP blackBerry Smartphones: Crash when Terminal upgrade... My BB8820 dead?...

  Hello

  The BB Desktop manager crashed during the upgrade of my BB 8820 terminal (Internet Explorer script error messages)... Now my BB is like stop and blinks RED...

  What can I do to restart?... He finally died?

  Help, please...

  Thank you...

  JL_cmder to wipe your device OS. Click this link for more details.

  Check the steps below to update OS by installing device OS in the PC-

  Step #1:

  Before you begin, make sure that BlackBerry Desktop Software is installed on the computer.

  Step #2:

  Make sure that you have installed the software for device updated on your computer. Visit this link to get the software for device update the carrier OS download site.

  Step #3:

  Users can perform a full or selective data backup using the backup and restore tool in BlackBerry Desktop Manager using the following steps:

  1. connect the BlackBerry device to the computer that is running BlackBerry Desktop Manager

  2. open the BlackBerry Desktop Manager

  3. double-click on Backup & Restore

  4. Select backup to perform a full backup or select Advanced to make a backup of specific databases

  5. choose a location to save the backup file, and then click Save

  Step #4:

   

  To perform a clean installation of the BlackBerry Device Software, do the following:

  1. connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager

  2. double-click on the icon of The Application Loader

  3. click on next to start the installation

  4 type your BlackBerry smartphone password, if prompted, and then click OK

  5. click on the check boxes corresponding to the names of the applications you want to load, and then click Next

  6. click on Advancedand then click the check box next to erase all applications already installed.

  7. click Next.

  8. click on the check box next to of not automatically backup the application during the process of loading data

  9. clear the check box next to the backup and restore applications installed wireless

  10. click on Next -> Finish

  11. once the process is complete, the load succeeded message

  12. click close to return to BlackBerry Desktop Manager.

• Help blackBerry Smartphones! I need to remove the BB Messenger... dang I had never installed it!

  Hi, I searched everywhere a way to get that off my phone, have a lot of things out there is not that much room, she becomes a little slow when it is full, so, if I could get that app 2.5 MB my phone is turned OFF, it would help a lot. Don't know why I installed it so I don't have any friends who use the dang thing! Help, please!

  Thank you very much!

  I feel like a * beep *, am usually the person that people are going to help with phones, computers, and I can't get off this stupid thing my phone now!

  Cricket33

  KB10376 Remove applications from the BlackBerry smartphone

• Help blackBerry Smartphones... 8530... language... Here you are... Add... Read and write Chinese English to the Japan

  Helooo I want download link and... A solution language how to add input more...

  Read and write in Chinese English language at the Japan in my blackberry curve 8530... OS 5.0.0. Bundle... 1675...

  Thank  You......................................

  Hello and welcome to the community!

  Please start by these KBs:

  • KB05305 Location of support for BlackBerry smartphones
  • KB17208 How to install and configure the language pack of East Asia on a BlackBerry smartphone

  If you get stuck somewhere, please be very explicit (the exact KB, the exact step, etc.) when you come back to ask for more.

  Good luck!

• Help blackBerry smartphones, I've lost all my contacts!

  OK, so I just installed new software on my Storm 9500 (Version 5.0.0.451) and now I've lost all my contacts.

  As far as I know they have been stored in the Blackberry Desktop Software, how do I now restore them?

  Hello!

  KB10339 How to restore data from a backup file to a BlackBerry smartphone

  If you don't know where is the backup file, search your entire hard drive for a file with an extension of the RPI (*.ipd). Inspect the results - mainly date/time of the file. Select the candidate most likely and use it as a source in the above procedure.

  Good luck!

• BlackBerry Smartphones urgent help!

  PLS IM TRYING TO DOWNLOAD OS UPDATE FOR MY CURVE 8520 BUT UNFORTUNATELY MY CARRIER NETWORK IS NOT IN THE LIST, IM CURRENTLY IN GHANA AND I USE VODAFONE GH, AWAITING TO HELP YOU FAMILY.

  Follow this guide: http://crackberry.com/updating-your-blackberry-different-carriers-os-make-sure-you-delete-both-vendo...

• BlackBerry Smartphones URGENT help! -Locked phone curve 9320

  I just bought the 9320 BlackBerry Curve, I put a phone lock code and it worked very well and unlocked each time but now after being in my Pocket most of the day a few buttons should were pressed and it says phone locked and on the screen it says-"type of blackberry to continue" (he never said this before) I do this, and then it asks for my code, I put in my original code (4 digits) and it says incorrect code, I am now on my last attempt, what will happen if I try and I no more attempts on the left? He will go on lock down and cost me a fortune to get fixed or is there something I can do to avoid this problem

  would really like to help, I thank you for reading

  Hello and welcome to the community!

  What you're saying, looks like it's your device lock password, which prevents you from your device. Only this password can unlock it, but for one reason or another it just is not be accepted. Most often, it is because of the keyboard... you may think that you type a number, but actually, it's a letter, lock shift is power or some other modifier key is not present in the same State as when the password was created. Unfortunately, with just one more attempt there is very little to try... you get only once chance, so the probability of success is low.

  I suggest you remove your battery, wait 5 minutes, then insert the battery, but wait at least 15 minutes before you try anything. Only, you get a chance, so you must leave your BB to be fully started before trying anything.

  If you fail the last time, what will happen is that your BB will wipe itself clean of everything and be as if it were when you received first of all, including the removal of the password. This is a security feature designed to protect valuable data and personal information on the device of thieves.

  Good luck!

• BlackBerry Smartphones URGENT HELP PLIZ

  MY BBM CURVE 8520 YESTERDAY WAS SHOWING a WHITE SCREEN WITH WORDS app error 523

  then l has been helped by someone on how cracker the problem and l tried it.

  Today, there is now a battery icon showing on the screen with a red X

  What does that mean, pliz help me to crack this problem for once and for all

  THANKS IN ADVANCE

  To do this, proceed as follows;

  NOTE: back up your data first if possible.

  1. go on google on the field type in (blackberry software update (the name of your operator))

  2. download the software for the device

  3. install on your computer.

  4. Once installed plug in your device to the computer (without the battery)

  5. go to computer / driver C / program files (x 86) / Common files / research in motion / application loader / LOADER

  6. click on LOADER and follow the prompt.

  7. it will take time to recognize your PIN or your device. Just continue clicking NEXT until it pass.

  8. after that it will inspire you by selecting your language, then a page with "finish or close" is displayed just click on one of them for the process to move forward.

  9. a loading bar will appear. When you receive an error message that says something like "cannot detect the device.

  It's time for step 10.

  10 replace the battery
  and click on 'Retry '.

  11. it will take time, but continue to retry until that proceed it process.

  12. once the upload is complete, you can either receive "" is an unrecoverable error occurred, or software update success ""

  don't worry about the unrecoverable error, he says that but your device must be start the system.

  If the charging software will not solve the problem then its hardware.

• BlackBerry Smartphones Urgent help, code 102 error, unable to connect with BB Desktop software

  I got the message on the screen error 102 reload software and go to the site Web of BB more 102.

  I followed the instructions but he asked mainly check software was last updated. Can't do anything if my 9810 is not visible when connected to my computer at home with the BB Desktop Manager

  To reload the software in my phone, I first, get a cenection between PC and phone I guess and download from RIM or BB site.

  Is that someone here has experienced the same error code 102 and remember how it was resolved.

  Thank you and I hope a quick answer, it's so nice weather outside...

  Here is the link where I found the instructions on a French-language forum for reload applications using the DOS commands, even if your PC does not see your smartphone when connected. The error occurs when the phone is disconnected from the prosecution, which is starting the program causing the software down and release the error code 102.

  I think that the same procedure can be used for many different with phone software problems when it fails

  http://www.Forum-BlackBerry.fr/showthread.php?1437-sauver-UN-BlackBerry-crash%E9-non-reconnu-par-le-...

• BlackBerry Smartphones Urgent help for a blind man to please...

  I would be really grateful if anyone can help.

  My boss is blind and to Japan for a few weeks and relies on his Blackberry for contact. (blackberry speaks his messages to him).

  It is impossible to connect to any network at the Japan, even if roaming is enabled (I just spoke with 02).

  He tried to put his sim in another phone to the Japan and it worked so we think it is a box on his Blackberry, which must be checked/unchecked.

  We tried to change the "manual mode", as part of the Mobile network, but that did not work either is not available all the networks and the network there are currently on says 'none '.

  Can anyone help?

  Thank you very much

  Emma

  Could be the 8900 is not a 3G device, the 9300 is a 3G device, and aircraft carriers Japanese I remember correctly, use bandwidths different simple EDGE radio that the 8900 is capable of.

  Can it connect to a WiFi hotspot, and if so, it could probably use WiFi for data like email and such.

  The 8900 has these bandwidths:
  GSM 850 / 900 / 1800 / 1900

  The 9300 has these bandwidths:
  2G Network GSM 850 / 900 / 1800 / 1900
  Network 3G HSDPA 850 / 1900 / 2100
  HSDPA 900 / 1700 / 2100

  If I remember correctly, the Japanese carrier NTT Docomo are a network HSDPA and UMTS, which both networks are basically 3 g.

• BlackBerry Smartphones Urgent help please, I think that I broke completely.

  So I plugged my computer and has been in the BlackBerry Desktop Manager thing and I was updating the software of the phone, but in 9 of the 11. Then I looked at the list of things that are done on the phone and he said he would delete BlackBerry messenger. So I unplugged the phone and now it won't turn.

  I get out the battery and put that it back in and all that happens is the screen and the keys light up in white and that's it, nothing else.

  Any help would be great. Thank you

  UPDATE: I plug the computer and started the update, removal of BBM is not on the list of things to delete this time even if it wasn't at the beginning of the last update.

  So, if he doesdelete BBM can someone help me please as to how that I get it back?

  In other words, if it works once again this update finished.

  Thank you

  Yes, you should have allowed him to complete, and then you can go back and add BBMessenger to the device.

  So, now, follow the instructions below.

  See the link below to download it and follow these simple instructions.

  First find your operator and the system operating file that you want to use.
  http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  1. download the OS files to the PC then install on the PC by running (double click) the downloaded file.
  2. go in c:\program files Research in motion\apploader and delete the file named "vendor.xml."
  3. plug in the BB and double-click on "Loader.exe." It is located in the same place as the above vendor.xml file.

  Once this is complete and your BlackBerry is back up and running, you may need to do a restore of the personal data that you have a previous backup.

• Help blackBerry smartphones, that I need to reload my OS

  I have a blackberry on my PC desktop software and when I check the updates, there was none, but it has not been updated, I was going to because I tried to reload my OS, after having checked the update a message popup and there was no update avalieble, but "dialog to view other avalieble in the lower left corner is not" I did the same thing on storm «» the dialog"but it does not appear on my OS6 boundle 695 touch9800, please help me I really need to reload my OS

  Hello!

  As a community of volunteers supported users, there is no commitment for when / if any position will respond to the. We try, but we too are human beings human and also have a life to live. In addition, many of us who spend a lot of time here are in the USA... and the last weekend (Thursday, by starting earlier for some) was a period of holidays in the USA, many volunteers making busy with their life and unable to post here. Therefore, the delay in responding to your message is, while not unexpected, that unhappy. Of course, this solution was posted maybe of thousands of times already... some research site should certainly have revealed to you earlier, rather than waiting for a response, perhaps?

  Anyway... regarding your query - at the top of each device forum, there should be some 'sticky' threads dealing with the level of the OS available for many models. If they understand your model, please use those as a reference as you go along. Otherwise, you will have to dig through the download portal official for packages of OS for your model:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp

  You can ignore the Desktop software for it and from a PC, you can install any compatible OS package (for example, for your BB model exact number) of a BB via this procedure:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...

  Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC. If this OS package comes from one carrier other carrier for which your BB was built, then remove, on your PC, all copies of the SELLER. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  Don't forget that you remove, since your PC, any other BB OS devices as packages with more than one installed on the PC can cause conflicts with this procedure.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You can also try this procedure might limit the specific causal element:

  1. Load your OS "bare bones"... If everything is optional, do not install it.
  2. If the behavior is immediately, then try another OS with step 1
  3. If the behavior does not immediately, then run for as long as necessary to make you to be sure that the behavior will not occur.
  4. Add one more thing - no matter how tempting, one.
  5. If the behavior does not immediately present, and then runs for long enough to be sure he won't have the same problem
  6. Repeat steps 4 and 5 until all things are responsible or the behavior presents

  When the behavior shows up, you know the culprit... the last thing you have loaded.

  If the behavior doesn't re-present, then you know that step 1 or 2 cured it.

  If the behavior has anything, then you have probably a problem of material level for which no amount of OS or software can heal.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!