Help: Laserjet M1536dnf does not scan after replacement of the router

Hello

I have a LJ1536 that has worked well until I had to replace my network router after it failed. Now, I can print on both computers I have in the same local network, copy locally in the printer, but will not scan. The printer is connected to the router via an access point configured as client and connected to the printer wireless. After the failure this AP router had to be reconfigured to the new router.

I tried scanning disabling firewall and anti-virus, delete and reinstall all software using the latest version on the web and nothing. FX HP Toolbox works very well. HP Print and doctor Scan did not help. WIA service is Started (auto mode) on the computers.

I get the message on the two computers during an attempt of analysis:

Inaccessible scanner

Scanner communication cannot be established. If make sure that your product is powered, check the connection and make sure that your network is working properly. If these conditions are correct, restart the product and try to scan the image.

If you are running a software firewall, it can block scan communication. Please visit www.hp.com/go/wirelessprinting for help to configure your firewall.

Configuration:

Windows 7 64-bit on both computers

LF1536 FW dated 14/01/2013

Any suggestion?

Hi Jhenrichs,

Thanks for the reply.  If the AP was configured to router manufacturer's specifications, it should allow a communication as it did with the previous configuration.  Check the below settings that may fix the problem.

The AP settings:

1. make sure that port forwarding is disabled

2 disable DHCP (this should only be enabled on real router), it can be set to automatic or static, but disable DHCP on the access point

I hope this helps!

Tags: HP Printers

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