Help! "Lightroom has met problems reading of this picture..." »
Good evening. not sure if someone can always help me, but I receive this error randomly, probably after a update to Photoshop CC / Lightroom. I open a photo of LR in Photoshop and then when I want to open the edited photoshop file PSD back in LR and perhaps export it or similar, then I get this error message. previously he has worked perfectly for me, now it does not work.
Thank you very much in advance! Marek
I can open one marked as 'cannot be opened. It is with the latest version of PS CC, set 2015.5 to update this morning.
One thing I notice, is that you're not saving with compatibility Max. Without this option enabled in LR PS can not read PSD files with layers.
Once this option is activated, you can then reimport the image in LR and continue to make changes in this regard in LR.
Tags: Photoshop Lightroom
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Lightroom has encountered problems of reading of this photo...
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Refer to this article:
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Thank you, and in what concerns:
Shekhar S - Microsoft technical support.Visit our Microsoft answers feedback Forum and let us know what you think.
If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly. -
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Original title: WinHlp32.exe
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Summary of dump
------------
Dump file: WER4B18.tmp.hdmp: C:\Users\peter\Desktop\WER4B18.tmp.hdmp
Last write time: 09/15/2015-16:26:36
Process name: lightroom.exe: C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe
Process architecture: x 64
Exception code: 0xC0000005
Information about the exception: the thread attempted to read or write to a virtual address for which it doesn't have the appropriate access.
Information of the bunch: present
Information System
------------------
OS version: 6.1.7601
CLR version (s):
Modules of
-------
Module name Module Version Module path
----------- ----------- --------------
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe 5.7.1.10 Lightroom.exe
ntdll.dll 6.1.7601.18939 C:\Windows\System32\ntdll.dll
Kernel32.dll 6.1.7601.18939 C:\Windows\System32\kernel32.dll
KERNELBASE.dll C:\Windows\System32\KERNELBASE.dll 6.1.7601.18939
Amtlib.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\amtlib.dll 8.0.0.45
IPHLPAPI. DLL C:\Windows\System32\IPHLPAPI. DLL 6.1.7601.17514
Msvcrt.dll 7.0.7601.17744 C:\Windows\System32\msvcrt.dll
NSI.dll C:\Windows\System32\nsi.dll 6.1.7600.16385
winnsi.dll C:\Windows\System32\winnsi.dll 6.1.7600.16385
Rpcrt4.dll 6.1.7601.18939 C:\Windows\System32\rpcrt4.dll
WinHTTP.dll 6.1.7601.17514 C:\Windows\System32\winhttp.dll
WebIO.dll C:\Windows\System32\webio.dll 6.1.7601.17725
Setupapi.dll 6.1.7601.17514 C:\Windows\System32\setupapi.dll
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Advapi32.dll 6.1.7601.18939 C:\Windows\System32\advapi32.dll
sechost.dll C:\Windows\System32\sechost.dll 6.1.7601.18869
Gdi32.dll C:\Windows\System32\gdi32.dll 6.1.7601.18898
User32.dll 6.1.7601.17514 C:\Windows\System32\user32.dll
lpk.dll C:\Windows\System32\lpk.dll 6.1.7601.18985
usp10.dll 1.626.7601.18454 C:\Windows\System32\usp10.dll
C:\Windows\System32\oleaut32.dll 6.1.7601.18679 Oleaut32.dll
Ole32.dll C:\Windows\System32\ole32.dll 6.1.7601.18915
devobj.dll C:\Windows\System32\devobj.dll 6.1.7600.16385
C:\Windows\System32\shlwapi.dll 6.1.7601.17514 Shlwapi.dll
Shell32.dll 6.1.7601.18918 C:\Windows\System32\shell32.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ui.dll 5.7.1.10 UI.dll
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WinInet.dll C:\Windows\System32\wininet.dll 11.0.9600.18015
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API-MS-Win-Downlevel-shlwapi-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l1-1-0.dll 6.2.9200.16492
API-MS-Win-Downlevel-Version-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-version-l1-1-0.dll 6.2.9200.16492
version.dll C:\Windows\System32\version.dll 6.1.7600.16385
API-MS-Win-Downlevel-normaliz-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-normaliz-l1-1-0.dll 6.2.9200.16492
normaliz.dll C:\Windows\System32\normaliz.dll 6.1.7600.16385
iertutil.dll 11.0.9600.18015 C:\Windows\System32\iertutil.dll
API-MS-Win-Downlevel-advapi32-L1-1-0.dll C:\Windows\System32\api-ms-win-downlevel-advapi32-l1-1-0.dll 6.2.9200.16492
Userenv.dll C:\Windows\System32\userenv.dll 6.1.7601.17514
profapi.dll C:\Windows\System32\profapi.dll 6.1.7600.16385
WS2_32.dll 6.1.7601.17514 C:\Windows\System32\ws2_32.dll
msvcr100.dll C:\Windows\System32\msvcr100.dll 10.0.40219.325
MSVCP100.dll C:\Windows\System32\msvcp100.dll 10.0.40219.325
authz.dll C:\Windows\System32\authz.dll 6.1.7600.16385
wichitafoundation.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\wichitafoundation.dll 5.7.1.10
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msimg32.dll C:\Windows\System32\msimg32.dll 6.1.7600.16385
C:\Windows\winsxs\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.18946_none_2b 27281071eac12c\GdiPlus.dll 6.1.7601.18946 GdiPlus.dll
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sspicli.dll C:\Windows\System32\sspicli.dll 6.1.7601.18939
Comdlg32.dll C:\Windows\System32\comdlg32.dll 6.1.7601.17514
Urlmon.dll 11.0.9600.18015 C:\Windows\System32\urlmon.dll
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Msctf.dll C:\Windows\System32\msctf.dll 6.1.7601.18731
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c:\windows\system32\clbcatq.dll C:\Windows\System32\clbcatq.dll 2001.12.8530.16385
propsys.dll C:\Windows\System32\propsys.dll 7.0.7601.17514
Ntmarta.dll C:\Windows\System32\ntmarta.dll 6.1.7600.16385
Wldap32.dll C:\Windows\System32\Wldap32.dll 6.1.7601.17514
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C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\xml_toolkit.dll 5.7.1.10 xml_toolkit.dll
WindowsCodecs.dll C:\Windows\System32\WindowsCodecs.dll 6.2.9200.17251
cryptsp.dll C:\Windows\System32\cryptsp.dll 6.1.7601.18741
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\CameraRaw.dll 5.7.1.10 CameraRaw.dll
MSCMS.dll 6.1.7601.17514 C:\Windows\System32\mscms.dll
Rsaenh.dll C:\Windows\System32\rsaenh.dll 6.1.7600.16385
RpcRtRemote.dll C:\Windows\System32\RpcRtRemote.dll 6.1.7601.17514
mssprxy.dll C:\Windows\System32\mssprxy.dll 7.0.7600.16385
video_toolkit.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\video_toolkit.dll 5.7.1.10
PSAPI.dll C:\Windows\System32\psapi.dll 6.1.7600.16385
catalog_converters.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\catalog_converters.dll 5.7.1.10
Import.lrmodule C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Import.lrmodule 5.7.1.10
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFCore.dll 0.0.0.0 WFCore.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFSQLite.dll 0.0.0.0 WFSQLite.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFWeb.dll 0.0.0.0 WFWeb.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\WFOzClient.dll 0.0.0.0 WFOzClient.dll
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\LightroomModels.dll 0.0.0.0 LightroomModels.dll
BridgeTalk.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\bridgetalk.dll 5.7.1.10
icm32.dll C:\Windows\System32\icm32.dll 6.1.7600.16385
MediaCoreIF.DLL C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\MediaCoreIF.DLL 7.0.0.0
Opengl32.dll C:\Windows\System32\opengl32.dll 6.1.7600.16385
glu32.dll C:\Windows\System32\glu32.dll 6.1.7600.16385
Ddraw.dll C:\Windows\System32\ddraw.dll 6.1.7600.16385
DCIMAN32.dll C:\Windows\System32\dciman32.dll 6.1.7601.18985
boost_date_time.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_date_time.dll 7.0.0.0
boost_threads.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_threads.dll 7.0.0.0
dvacore.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvacore.dll 7.0.0.0
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MPR.dll C:\Windows\System32\mpr.dll 6.1.7600.16385
dvamediatypes.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamediatypes.dll 7.0.0.0
boost_system.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\boost_system.dll 7.0.0.0
dvatransport.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvatransport.dll 7.0.0.0
Mswsock.dll 6.1.7601.18254 C:\Windows\System32\mswsock.dll
dvamarshal.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvamarshal.dll 7.0.0.0
Dynamiclink.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dynamiclink.dll 7.0.0.0
dvaaudiodevice.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaaudiodevice.dll 7.0.0.0
Winmm.dll C:\Windows\System32\winmm.dll 6.1.7600.16385
dvaunittesting.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaunittesting.dll 7.0.0.0
dvaplayer.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\dvaplayer.dll 7.0.0.0
d3d11.dll C:\Windows\System32\d3d11.dll 6.2.9200.16570
DXGI.dll C:\Windows\System32\dxgi.dll 6.2.9200.16492
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wship6.dll C:\Windows\System32\wship6.dll 6.1.7600.16385
API-MS-Win-Downlevel-shlwapi-L2-1-0.dll C:\Windows\System32\api-ms-win-downlevel-shlwapi-l2-1-0.dll 6.2.9200.16492
Dnsapi.dll 6.1.7601.17570 C:\Windows\System32\dnsapi.dll
netprofm.dll C:\Windows\System32\netprofm.dll 6.1.7600.16385
nlaapi.dll C:\Windows\System32\nlaapi.dll 6.1.7601.17964
WSHTCPIP. DLL C:\Windows\System32\WSHTCPIP. DLL 6.1.7600.16385
dhcpcsvc6. DLL C:\Windows\System32\dhcpcsvc6. DLL 6.1.7601.17970
WLIDNSP. DLL C:\Program Files\Common Files\Microsoft Shared WLIDNSP. DLL 7.250.4232.0
npmproxy.dll C:\Windows\System32\npmproxy.dll 6.1.7600.16385
Rasadhlp.dll C:\Windows\System32\rasadhlp.dll 6.1.7600.16385
dhcpcsvc.dll C:\Windows\System32\dhcpcsvc.dll 6.1.7600.16385
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Help.dll 5.7.1.10 help.dll
Headlights.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\Headlights.dll 5.7.1.10
C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\DiscBurning.dll 5.7.1.10 DiscBurning.dll
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ftp_client.dll C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\ftp_client.dll 5.7.1.10
FWPUCLNT. DLL C:\Windows\System32\FWPUCLNT. DLL 6.1.7601.18283
MSXML6.dll 6.30.7601.18980 C:\Windows\System32\msxml6.dll
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rtscom.dll C:\Program Files\Common Files\Microsoft Shared\ink\rtscom.dll 6.1.7601.18951
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tpcps.dll C:\Program Files\Common Files\Microsoft Shared\ink\tpcps.dll 6.1.7601.17514
AppHelp.dll C:\Windows\System32\apphelp.dll 6.1.7601.18777
The cause of the error is right here in the error message: the thread [IE Lightroom] has attempted to read or write to a virtual address for which it doesn't have the appropriate access.
This means that Lightroom was trying to read or write to a specific file or folder, but access has been denied. This file access is known as permissions and some security settings refused Lightroom access he needs. As a general rule, Lightroom will perform these actions on his file of catalog or settings files. These would be the first files to verify permissions on and verify that you have full read and write access: preference file and other file locations | Lightroom 5. Many permissions are user based, so if you connect to a different user account (or new), you will probably find that this error does not occur.
However, a virtual address is mentioned, so this could be a problem with how the virtual assets has been processed by the virtualization system. Lightroom running in a virtual environment (something like VMWare)?
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Trying to open 5 Lightroom, a message appears 'Lightroom has encountered an error when reading the preview cache and needs to quit' "Lightroom will attempt to solve this problem, the next time he throws" when OK key Lightroom quit unexpectedly and the computer returns to the office. This persisted for 2 days and it has not set itself. help please.
Click OK close Lightroom.
You must manually go to the location of your Lightroom by Finder catalogue / file Explorer and get rid of the Previews.lrdata folder
By default, the location would be in Pictures\Lightroom folder
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Have a problem with Lightroom 5.4. Given that the program crashed yesterday, will not start, it comes up with the message "Lightroom has encountered an error when reading the preview cache and need to quit." "Lightroom will attempt to solve this problem, the next time he throws." Except that it isn't, I get the same message and the program closes. Anyone know what I can do to fix it? Can not backup, can't do anything.
There are dozens of discussions in this forum that describe the fix
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Lightroom has encountered a problem of reading of this photo
Lightroom 4.4, Photoshop CS6, Win7. I have imported the three pictures of my Sony a55 in LR, converted the RAW files to DNG, each of approximately 17 MB. I selected all three then choose Edit in > Merge to HDR Pro. After they merged I changed it to 32 bit and selected OK. Save the file, then went back to LR. I saw the PSD but she had this error, "Lightroom has encountered a problem of reading of this photo." However, if I save the file in TIFF format, then import the file I can change all that I want.
The PSD and TIFF are 166MB.
Why do I get this error with the PSD in LR, but not TIFF? The colors with the TIFF seem far away, fake, it doesn't seem real.
I recently came across this problem. The solution was pretty easy. I chose the images of problem, click the Remove button to remove them from the catalog, BUT DO NOT REMOVE THE FROM THE HARD DISK. Then, of in Lightroom with the right button on the folder and select the folder to synchronize... This brings back the images in Lightroom and then the thumbnails displayed as expected
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Your catalog is stored on the hard drive.
By default, it is stored in Pictures\Lightroom
You must browse to folder Pictures\Lightroom via File Explorer and delete the Previews.lrdata folder.
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