Help, my Mac has been infected - Cryptowall

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• My MacBook Pro has said he has been infected by a virus, what should I do?

  I was downloading music and a window popped up saying that my Mac has been infected by a virus. It never happened to me before. What should I do? How can I know that whether she was, and if so, how do I get rid of him? Thank you...

  It's a scam. Close and ignore the window.

  (139449)

• Computer has been infected by the worm 32 blaster... Now I have no sound, can't install/uninstall things, need help!

  My computer has been infected last night. I went into safe mode, ran malwarebytes and Microsoft security essentials and cleaned up my computer. But onceI restarted in normal mode, I noticed a ton of questions

  -Its completely gone. I cannot listen to music, can not test speakers, cant watch netflix streaming, etc.

  -Tried to run microsoft fixit, but I get an error message that the JIT debugger is not found.

  Ive been looking online and through forums for all help, but its looks like nothing works!

  Any help is appreciated!

  -Bouazza

  Ok. So, I did the clean boot with just the microsoft services to run. In doing so, I was finally able to run Microsoft FixIt. I ran some tests on this subject but it came up saying windows media player and my audio were very good. Yet, I still have no sound.

  From then on, I decided to uninstall and reinstall my audio drivers. After I did, I didn't restarted, still no sound.

  After having looked well and try a few troubleshooting steps more, it seems that most of he said it has something to do with windows media player. I followed these tips links on running a diagnostic tests (http://en.community.dell.com/support-forums/laptop/f/3517/p/19351382/19768710.aspx#19768710), the only thing that didn't work was a 1 B 63:161 B microphone registration error. But the article said that if this disagnostic dell comes back fine then issues its is a pilot (that I reinstalled the and made sure they were up to date with windows update) or it's a matter of windows.

  I still can not play music, watch videos online, heard no sounds test to sounds, hear no sound when the computer starts first, my video/webcam doesn't work, etc..

  I could not go through the boot process to see what was causing Fixit to not work, but now Im processes more than audio. Do you think I did the clean boot with just the activate microsoft services, is one of those that is causing the problem?

  I am not computer stuff that well outside the bases... Im trying here but I can't find a solution! I couldn't do the diskcheck you suggested that bc it was a bit confusing to me.

  Suggestions more?

• Windows XP has been infected with a virus/trojan via the net and will pop up window wanting to access the app tray and Windows install wants to work.

  Original title: tray app

  I have a PC with Windows XP. He has been infected with a virus/trojan via the net. I can't access the net, but I have now access to readers of DVD and CD. On the screen is a window who want access to the application of the status bar. I don't have a restore date prior to infection. Installer Windows guard eager to work. How can I get going again and remove the virus/Trojan? I also have a laptop with windows vista. I can download MSE on my laptop for windows XP and copy it to a CD and then use it on the PC?

  Hi shanethornton,

  You can try to download Microsoft Security Essentials from the link below for a CD or a USB key and try to run it on the infected PC and check out them.

  See the link to download Microsoft Security Essentials:

  http://www.Microsoft.com/security_essentials/?WT.srch=1

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• I received a phone call from someone claiming to be windows saying that my computer has been infected.

  only, I was contacted by a person claiming to be windows saying that my computer has been infected and he called for help.  He hit me the windows and "R" key at the same time.  Then I typed in "eventvwr" and who showed me a list of some events with indicator red and yellow.  Then he wanted me to go back and enter "iexplore www.support.me", so he could fix my computer.  I became very suspicios and did not continue with his appeal.  Is it a hoax or someone really trying to help me?  Because I did not communicate with him, I feel that this is not a legitimate operation.  Thanks for your help.

  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.

• Email from someone who says that my computer has been infected by a Virus.Currupt of data.

  I received an Email my computer saying has been infected by a Email of Virus.My does not open, it says that my data is corrupted. What can I do about it.

  Hi grahamfordy,

  It's probably a scam.  Please see article with some additional information:

  http://www.Microsoft.com/security/online-privacy/msName.aspx

  I hope this helps!

• None of my apps work after that my laptop has been infected with the virus Vista Internet Security 2010,

  Hi all
  I need help to get my computer back to normal.

  My laptop has been infected with the virus Vista Internet Security 2010, but I removed it, NOW none of my apps (Yahoo Messenger, trash, other folders, SYSTEM, all file icons restore,) work, I managed to get rid of the virus visa, but still none of the programs work. When I try to open any program, it displays an error message "this file has no program associated with it for performing this action. Create an association in the set associations Control Panel. " I did all the steps, but still nothing works now all my files are open with the same file. I try to download a program to fix this problem, but I'm not able to run cause keep giving me the same error and cannot download anything. Is it possible to recover my computer as usual. Any help much appreciated.
  Help, please.
  Oh also all the icons on my destop are replaced by the same feacture of icon, but the name of the icons are staying same.if it shows adobe icon and all icons are adobe, when I open it with ie, then everything will change IE also. even if the opening programme has also changed to the same icon as dekstop one. now all my things are open with yahoo messenger:(c'est fou:()

  Try restarting your PC and press the F8 key repeatedly and then start in safe mode with networking and download and comprehensive performance analysis with:

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  If this does not work, try to run Windows Defender version offline beta:

  http://Windows.Microsoft.com/en-us/Windows/what-is-Windows-Defender-offline

  You can take a look at:

  http://cyberdefend.WordPress.com/2012/01/07/boot-Windows-for-scan/

  If the problem has not resolved, then contact Support for Microsoft Security:

  https://consumersecuritysupport.Microsoft.com/default.aspx?ProductKey=pcsafetymalware&task=Diagnostics&mkt=en-us&St=1&wfxredirect=1

• my computer has been infected

  my computer has been infected, it shows some viruses that are out there and he tells me to click on the button 'Start protection', but he doesn't try to download AntSpyWareSetup but I can't open it help!

  P.S. If you have difficulties downloading mode norm, try please if you can do it in Mode without failure.
  Shut down your computer > turn it back on and immediately and repeatedly press F8 key until you see a black and white screen. Use the up/down arrow and selectMode safe mode with networking. For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  Someone broke into my computer informing me that he has been infected with malware, viruses, etc. and advising me to contact a phone number, also send me a live conversation on how to solve the problem. He claims to be an Apple / Safari servic

  This kind of message is a scam. Do not meet it.

  Force Quit Safari, then restart Safari while holding the SHIFT key.

• I installed the captain and my mac has been freezing on step "Configure your mac" for 24 hours. How do I please you?

  I installed the captain and my mac has been freezing on step "Configure your mac" for 24 hours. How do I please you? It is just to show the "set up your mac" and the turning circle Rainbow

  Reset the SMC. Choose the method for "on Mac Laptops with non-removable battery.

  https://support.Apple.com/en-us/HT201295

• My air macbood has been infected with the criterror virus. How to disinfect?

  My MacBook Air running Yosemite has been infected with the criterror virus. Does anyone know how to disinfect? I am currently using Windows Parallels Online.

  The WHO says?

• Why did microsoft license anyone contact to tell me that PC has been infected?

  Some guy from a "microsoft" call center, comes to call, read me my address and said then my PC has been infected by a virus, I have still the comp and the HARD drive, so I know that this is not a PC recovered prob, so how did do it?

  Hello TonyLyons_778,

  Microsoft will not contact you unless you have a contract to support prepaid with them and you have opened a support ticket. That's all just a scam. There are a many of them ride for now. The idea is to get you to allow the individual access to your PC. Then allows them to install a small application that allows them to access your computer without your permission. They then steal your banking password details and other personal details. The best thing to do is ignore the call and 'Never' to give them access to your PC.

  Meanwhile obtaining your address, etc. This can easily be achieved (remember that people are taken at random) by accessing the local telephone directory or the final list of electors.

  This forum post is my own opinion and does not necessarily reflect the opinion or the opinion of Microsoft, its employees or other MVPS.

  John Barnett MVP: Windows XP Expert associated with: Windows Expert - consumer: www.winuser.co.uk | vistasupport.mvps.org | xphelpandsupport.mvps.org | www.silversurfer-Guide.com

• I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  managed to put the computer in a restaurant that is the method of compensation it back to the date of purchase of 2008.

  Don't you think that this will solve my problem. ?
  I changed the passwords again

  I received a call of support technique microsoft stating that my computer has been infected evil and that they would clean it for me.

  Have I been swindled £ 89.99 from my pension for 12 months cover.

  I paid money to mauritias am

  Cancel, wipe your computer and change all of your passwords for each account that you contact your financial institutions to warn them to watch for unusual transactions.

• What should I do with a quarantined file that has been infected by application win32/adware errorsafe?

  What should I do with a quarantined file that has been infected by application win32/adware errorsafe?

  Follow the advice of the anti-virus software you are using. If you have doubts, ask in their forums.

• System has been infected with the cuaari.exe Virus. Impossible to delete.

  UNALE to remove hidden files

  I have system has been infected with a virus called cuaari.exe that one of the antivirus is not able to remove.
  The problem is whenever I have connecct to my external hard drive or USB it makes all files as shortcuts, so you can't click on them. from the command prompt I did a "dir / Ah! ' to see the hidden files and I saw cuaari.exe there, but I did"del cuaari.exe"it says unabale to find any file... Please let me know how to remove these viruses type hidden.

  Hi Abhishek,

  ·         What is the antivirus installed on the computer program?

  ·         It is updated with the latest virus definitions?

  You can run the Microsoft to check security scanner for infection by the virus. Check out the following link.

  Microsoft Safety Scanner - free online tool for PC health and safety

  Also, update the antivirus program on your computer with the latest.