HELP Please: problems connecting to Google Chrome or Internet Explorer: think it has to do with my network cards
My computer works perfectly except that I can't connect to the internet using Google Chrome or Internet Explorer. Internet works fine. I have another computer that is connected to the same network, and it works fine. Also my signal strength is optimal. When I try to go on Google Chrome, it says that the web page is unavailable & the reason why is error: 105 (net: ERR_NAME__NOT_RESOLVE) the server is not found. When I try to use the Internet, I get this message:
wisports,
Thank you for visiting the Microsoft Answers community forum.
You have found the source of your problems. You must remove or uninstall, all the cards of 6to4. Also delete everything that said map Tunnel or card miniport WUN. Also uninstall or disable, Internet Protocol version 6 (TCP/IPv6) Properties tab on existing network cards.
Once you have done these things, restart the computer and make sure that the 6to4 adapters does not return.
Let us know how it works for you.
Thank you
Gloria
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
Tags: Windows
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The details are mention below...
Google Chrome
Signature of the problem:
Problem event name: BEX
Application name: chrome.exe
Application version: 22.0.1229.79
Application timestamp: 50616671
Fault Module name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 648f0d73
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 16393Internet Explorer
Signature of the problem:
Problem event name: BEX
Application name: iexplore.exe
Application version: 9.0.8112.16450
Application timestamp: 503723f6
Fault Module name: StackHash_d893
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 28890d 73
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 16393
Additional information 1: d893
More information 2: d893a36d76397fffb4086425a4f50b4c
3 more information: c19f
Additional information 4: c19f8f2799f6319e5b5618be5bfccaeaThank you...
Looks like you may have a virus or other malware. Get your updated antivirus program and boot into Safe Mode. Note that some viruses can hide from your normal antivirus program, so you really need to scan in Safe Mode. To enter in Safe Mode when you turn on first, press F8 on every seconds until you get the menu, and then select Safe Mode. Then run a complete system scan.
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Microsoft has suggestions and offerings to
http://Windows.Microsoft.com/en-us/Windows7/how-do-I-remove-a-computer-virus
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Moderator Forum Keith has a few suggestions along this line to
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If that suits him fine. If this is not the case, use system restore to go back to an earlier date at the beginning of the problem. To run system restore, click Start-> programs-> Accessories-> System Tools-> system restore. Click on the box that says show more restore points.
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You can check the corrupted system files. Open an administrator command prompt and run SFC if the above does not help. Click START, and then type CMD in the search box, right-click on CMD. EXE and click run as administrator. Then, from the command prompt type sfc/scannow.
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Finally if all else fails, you can look at the rather cryptic system event log. To do that click on start-> Control Panel-> administration-> event viewer tools. Once in Event Viewer system log-click and scroll entries looking for these "error" with indicator see if you can find guidance on where the problem may be.
`
When you get your system in good working condition, I invite you to back up your system up to an external hard drive and make it regular periodic updates.
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I hope this helps. Good luck.
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