Help with BSOD

Similar Questions

• Need help with BSOD PAGE_FAULT_IN_NONPAGED_AREA win32k.sys

  Hello

  How it started:

  I turned on my com and the screen was obscured for a few minutes, I force shut it down by pressing the start on my laptop and tried to back button - turn on the laptop, and it came on the screen

  Which was posted on the bsod:

  Win32k.sys

  PAGE_FAULT_IN_NONPAGED_AREA

  Technical information:

  STOP: 0 X 00000050 (0XFFFFF901C06729B4, 0 X 0000000000000000, 0XFFFF9600006CCA3, 0 X 0000000000000005)

  win32K.sys - address FFFFF9600006CCA3 base at FFFFF96000000000, Datestamp 53c5df64

  It's probably something that I installed, however I have not installed any new devices to my com, what I did was clean by removing unwanted programs (Non-windows) and clean my com through defragmentation and free disk space.

  I can't seem to find a solution on the forum who can solve my problem, I restarted my com and tried to start in safe mode, safe mode with network, safe mode with command prompt all brings back me to the BSOD. Most assistance in the forum would require me to start working on Windows, but I'm unable to access the windows because regardless of the command I run the com will return to the BSOD. Then I tried pressing F8 startup and select "System, restoration" and by running the backup, the computor invites you to me, ' the selected backup could not be found. System Restore is looking for a restore point that is located on your backup. Choose a different restore point. "I tried to run the backup of all and the same mistake has been invited.

  Finally, I did a system recovery Image so I can't use any device to restore the computor to previous state, while it was working fine.

  Any help is appreciated, thanks for reading.

  Hello

  Thanks for the reply.

  For you to get the dump files the computer should start first and then only you can provide us with the dump files.

  I suggest you follow the steps in the link below.

  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7#section_2

  Note: Please ignore the steps under System Restore and reinstall Windows 7.

• Need help with BSOD! Appreciate any kind of help.

  Hello experts of Microsoft, recently my computer community knows bsod and it gets really frustrating. It all started April 26, 2014. I've been running this new computer for about 2 months and this problem came on suddenly.

  Signature of the problem
  Problem event name: BlueScreen
  OS version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033

  Files helping to describe the problem
  043014-37237 - 01.dmp
  SysData. XML
  WERInternalMetadata.xml

  See a temporary copy of these files
  WARNING: If a virus or other security threat caused the problem, open a copy of file can harm your computer.

  Additional information about the problem
  BCCode: 19
  BCP1: 0000000000000020
  BCP2: FFFFFA80078E5C50
  BCP3: FFFFFA80078E6C00
  BCP4: 000000000CFBFFEF
  OS version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1

  I also downloaded the DMP files on onedrive and here is the link:
  http://1drv.Ms/1kkDTez

  Hello

  We have two audits of bug:

  BAD_POOL_HEADER (19)

  This indicates that a pool header is corrupt.

  Error checking 19, {21, fffffa800c096000, 1 c 10, 24002200241 33 c}

  3: kd >! poolval fffffa800c096000
  Pool page fffffa800c096000 region is paged

  Validation of the headers of pool the pool page: fffffa800c096000

  Pool page [fffffa800c096000] is _not valid.

  Analyze the linked list...
  [fffffa800c096000]: invalid previous size [0xfb] should be [0x0]
  [fffffa800c096000--> fffffa800c0961f0 (size = 0x1f0 bytes)]: corrupt region

  3: kd > k
  Call child-SP RetAddr site
  fffff880 '0285b4f8 fffff800' 02ffa9b2 nt! KeBugCheckEx
  fffff880 '0285b 500 fffff880' 06a6031c nt! ExDeferredFreePool + 0xfaa
  fffff880'0285b5b0 00000000 ' 00000000 RTKVHD64 + 0x2331c

  RTKVHD64.sys is the driver for Realtek High definition Audio function.

  System_service_exception (3B)

  This indicates that an exception happened during execution of a routine that passes from non-preferred to the privileged code code.
  
  This error has been linked to the excessive use of expanded memory and resulting from user mode graphics drivers enjambment and passing data incorrect of the kernel code.

  1: kd > k
  Call child-SP RetAddr site
  fffff880 '07a6e498 fffff800' 02e93169 nt! KeBugCheckEx
  fffff880 '07a6e4a0 fffff800' 02e92abc nt! KiBugCheckDispatch + 0 x 69
  fffff880 '07a6e5e0 fffff800' 02ebe75d nt! KiSystemServiceHandler + 0x7c
  fffff880 '07a6e620 fffff800' 02ebd535 nt! RtlpExecuteHandlerForException + 0xd
  fffff880 '07a6e650 fffff800' 02ece4c1 nt! RtlDispatchException + 0 x 415
  fffff880 '07a6ed30 fffff800' 02e93242 nt! KiDispatchException + 0 x 135
  fffff880 '07a6f3d0 fffff800' 02e91b4a nt! KiExceptionDispatch + 0xc2
  fffff880 '07a6f5b0 fffff880' 04a716cb nt! KiGeneralProtectionFault + 0x10a
  fffff880 '07a6f740 fffff880' of the nvlddmkm + 0x19f6cb 07a6f770
  fffff880 '07a6f748 fffff880' 04a8399c 0xfffff880'07a6f770
  fffff880 '07a6f750 fffffa80' of the nvlddmkm + 0x1b199c 066fe000
  fffff880 '07a6f758 fffffa80' 09f5a000 0xfffffa80'066fe000
  fffff880 '07a6f760 fffffa80' 09f5a000 0xfffffa80'09f5a000
  "fffff880'07a6f768 fffff880 ' 0xfffffa80 00000000 ' 09f5a000
  fffff880 '07a6f770 fffff880' 07a6f7b0 0xfffff880'00000000
  fffff880 '07a6f778 fffff880' 04a83a27 0xfffff880'07a6f7b0
  fffff880'07a6f780 fffffa80'08600000 nvlddmkm + 0x1b1a27
  fffff880'07a6f788 fffff880 '0xfffffa80 00000000' 08600000
  fffff880 '07a6f790 00000000' 0xfffff880'00000000 000000a 0
  fffff880 '07a6f798 00000000' c1d00001 0xa0
  fffff880 '07a6f7a0 fffff880' 04e05c70 0xc1d00001
  fffff880 '07a6f7a8 fffff880' of the nvlddmkm + 0x533c70 07a6fb90
  fffff880 '07a6f7b0 fffff880' 07a6f940 0xfffff880'07a6fb90
  fffff880 '07a6f7b8 fffff880' 04a9d04b 0xfffff880'07a6f940
  fffff880 '07a6f7c0 fffffa80' of the nvlddmkm + 0x1cb04b 07f7e900
  fffff880 '07a6f7c8 00000000'00000042 0xfffffa80' 07f7e900
  fffff880'07a6f7d0 fffff880'00000000 0 x 42
  "fffff880'07a6f7d8 fffff880'04 c 02552 0xfffff880 00000000"
  fffff880 '07a6f7e0 fffff880' of the nvlddmkm + 0 x 330552 07a6f810

  
  fffff880 '07a6f7e8 fffff880' 04a8b4ab 0xfffff880'07a6f810
  fffff880 '07a6f7f0 fffffa80' of the nvlddmkm + 0x1b94ab 066fe490
  fffff880 '07a6f7f8 fffffa80' 07ffc910 0xfffffa80'066fe490
  fffff880 '07a6f800 00000000'00000001 0xfffffa80' 07ffc910
  fffff880 '07a6f808 00000000' 00000140 0x1
  fffff880 '07a6f810 fffff880' 07a6f860 0 x 140
  fffff880 '07a6f818 fffff880' 04add419 0xfffff880'07a6f860
  fffff880 '07a6f820 fffff880' of the nvlddmkm + 0x20b419 07a6f9e0
  fffff880 '07a6f828 fffffa80' 066fe000 0xfffff880'07a6f9e0
  fffff880 '07a6f830 fffffa80' 066fe000 0xfffffa80'066fe000
  fffff880 '07a6f838 fffffa80' 066fe000 0xfffffa80'066fe000
  fffff880 ' 07a6f840 00000000 00000000 of ' 0xfffffa80 ' 066fe000

  nvlddmkm.sys is the video driver nVidia.

  -----------------

  1. make sure you have the latest video card drivers. If you are already on the latest graphics card drivers, uninstall and install a version or a few versions behind the last to make sure this isn't a last number one driver. If you have already experienced with the driver of the card later and earlier versions, please try the driver beta for your card.

  2 remove and replace AVG with Microsoft Security Essentials for purposes of troubleshooting temporary, as it is most likely cause conflicts:

  -AVG removal http://www.Avg.com/us-en/utilities

  -MSE http://Windows.Microsoft.com/en-us/Windows/Security-Essentials-download 

  3 uninstall GPU - z as soon as possible.

  4. RTCore64.sys is listed and which is RivaTuner/EVGA Precision/MSI Afterburner (called BSOD issues w/Win7). Uninstall as soon as possible.

  Kind regards

  Patrick

• Need help with screen Blus of death (BSOD) on my computer toshiba laptop

  Hello all, Ive had a little last week, or problems with my laptop. While playing a game (minecraft), I would randomly have a BSOD error and my laptop will re-start. Initially, I gave it no thought, but when it happened again, I decided to try to do a little research, but I'm not terrible with technology and other then I'm neither the case with my own research.

  If someone could point me in the direction of a few possible ways to get this problem.

  guys do you propose I make to the store and see if they can check it out, what would I need if I did.

  I got a program to read some sort of file "dump" made when occurs a BSOD, I publish what this program here says? the program is BlueScreenView, if yes, what I have post the spectator thing? There are has 2 main screens on it, SDO as Sho different dump files (which is on the top) and on the bottom, it lists the names of different files for each dump file I think that some of them highlighted.

  im not this product with tech so I don't know much but I need to post anything on my laptop or any information of the dumpfile and would have this info help in any way to determine the problem? just tell me what I have to post and ill get the information displayed in a response, thank you.

  -leoknighted

  PS: I don't think that playing minecraft is the cause of the BSOD and crashing, but I only get it when playing minecraft, so I don't know if minecraft is causing accidents and others. I watch videos and this all the time and I never have an accident. I'll try and play a different game and see if this causes my laptop down and the cause is perhaps high usuage to my laptop, as I've said games require a lot of power of a laptop/computer, if they are not the 'best' laptop for games. but yh, if someone thinks they can help me and need some information please tell me so I can get it for you. If you guys think it would be best to get a professional to look just mylaptop say, however im save as a last resort.

  Hello

  I suggest you to refer to this article to check if this help.

   

  Resolve stop (blue screen) error in Windows 7
  http://Windows.Microsoft.com/en-us/Windows7/resolving-stop-blue-screen-errors-in-Windows-7

  Important: System Restore will return all system files not as documents, email, music, etc., to a previous state. These files of types are completely affected by the restoration of the system. If it was your intention with this tool to recover a deleted file to non-system, try using a file instead of system restore recovery program.

   

  Important: while performing the check disk on the hard disk, if bad sectors can be found, then check disk will try to repair this sector. All the data available in this area may be lost.

   

  Custom installation WARNING: If you format the hard disk during the installation, the data files are saved in a Windows.old folder on the partition you installed Windows 7.  However, you should always back up the files. If you have encrypted data files, you may not be able to access them after installing Windows 7. If you have backed up your data files and then restored after Windows 7 is installed, you can delete the Windows.old folder.

  Let us know if you need help with this question, we will be happy to offer you our help.

• Satellite A60 crashes with BSOD using the WLan connection

  Hello

  The son laptop works well 24/7 If you use the local cable network on web access, but as soon as we install Wifi it crashes on a regular basis (2 or 3 times an hour) with BSOD error messages - normally those helps Microsoft cant (via the event viewer report) with but it is often talking about Toshiba phone services but no solution.

  Tried two (netgear) pcmcia & usb (agere) wifi cards - exactly same problem can not maps.

  In desperation re-formatted & resettled Xp & all drivers Toshiba of original Cd of Tosh, then Xp Sp2 & then all the updates/fixes engineering including the bios from site Web of Tosh. Still crashes.

  If the software has - v installed or not makes no difference.

  A 512 extra ram on top of 256 original.

  Any ideas?

  Please believe me that it is not easy to say why the BSOD appears!
  From my personal experience, that the BSOD can occurs because of the problem of critical software, or because of the problem of equipment.

  In your case, it looks like a hardware problem (this is my personal opinion)
  Generally, the laptop should work with the external WLan USB card. I put t see no reason why it shouldn't work t.

  You said that you have updated the RAM on this laptop, I noticed on many laptops than similar issues after a RAM upgrade.

  For example; I inserted the new 1 GB RAM on my old Satellite and received a BSOD. I used a compatible but the BSOD appeared sometimes.
  After the passage of the modules to another location memory my laptop works properly!

  Please check this box. Maybe you could check if the same thing happens with your old module!

  Good luck

• I'm stuck with BSOD - if I try to boot windows xp from cd will I lose all my data?

  I have an old (from 2002) dell dimension 4400 desktop pentium 4 with BSOD: driver_irql_not_less_or_equal stop 0x0000000d1 (0x00000002, 0x00000000, 0x00000000, 0xf76c342f) idechndr.sys address f78c342f base at f76c3000, datestamp3bd89065.  When I try to start in safe mode, I get as far as select operating system and then it goes back to the same blue screen.  I wonder if the debug mode help?  Also, I have the original OEM reinstallation cd but don't know if I should use it because I hope that I can recover somehow what on my hard drive.  Any help or insight is appreciated!

  You need to download the ISO image and to create a CD from the ISO image and boot from it - by choosing run from the CD, and NOT install.  695MB.

• HP Pavilion dv7-6141eo with BSOD after installing IE10 or IE11

  Since a few months I had problem with my computer with BSOD when trying to install IE10 or 11. It is not a problem when you use IE9 but it happened to old for some pages, and I really need to use a more recent browser.

  The text displayed in the BSOD is:

  igdpm64.sys

  PAGE_FAULT_IN_NONPAGED_AREA

  As I understand it, it's a problem with HP laptops with two card...

  I reinstalled the computer twice (reset), but as soon as I install IE 10 or 11 the BSOD comes back. I removed Norton Antivirus once to check if BSOF problem is a problem with this program, but she came back after a while when you use IE10. The reason why I removed NIS was that I myself BSOF whenever I run the update from NIS...

  I know the problem with the "KB267083" update... so don't tell me to remove this...

  Please help me with this problem.

  Thank you

  By

  PSBPSB

  Please uninstall Windows Update KB2670838

  http://support.Microsoft.com/kb/2670838

  Reset

  Uinistall AMD driver

  Reset

  Install the new

  http://ftp.HP.com/pub/SoftPaq/sp55001-55500/sp55092.exe

  To disable hardware acceleration, follow these steps:

  1. Click Start, and then click Internet Explorer.
  2. Click on the Tools icon in the upper right corner, then Internet Options.
  3. Click the Advanced tab and under Accelerated graphics, select the checkbox made software use instead of GPU rendering .

  reset

• dv6t 7000 image crash with BSOD when coming out of sleep

  My power settings are set to put the laptop to sleep when I close the lid.  As soon as I open the cover, things are fine until I have slide the fingerprint reader.  Laptop fails with BSOD and the only way out is to maintain the power button forcing a hard stop.  I turned off hybrid sleep.  I've turned off the options in management of State of PCI Express - Link Power and also two options in settings USB selective suspend settings USB who discovered reading this forum.  Now, I'm afraid to have this machine in standby mode.  Nothing is ever good happens next.  Help.

  Hi DennyC,

  I will do my best to help you with your problem of hibernation mode. Could you please follow the steps described in this document for using sleep or Hibernation .

  Let me know if this helped.

  Thank you

• Need help with Macbook

  Hello, I recently bought a Macbook from a friend and since I got the Mac it's very very slow at doing things like browsing the internet using Safari, it takes forever to load, web pages and all sorts of things that I'd like to get help with this problem maybe a few recommendations and also on how to speed up... If you need to care about Macbook, I can give these thx.

  To sell or transfer ownership of a Mac, even to a member of your family, you must follow these instructions. So far, you will have continuous problems.

  Refer to what to do before you sell or give away your Mac

  1. If you have enabled FileVault, disable it in system preferences > Security and privacy.
  2. "Remove" your iTunes account. Ditto for Audible if you have one.
  3. System Preferences > iCloud > deselect 'Back to My Mac' and 'find my Mac '.
  4. Disconnect from iCloud. Select "Delete from Mac" when it appears.

  Next: delete all of your personal information by erasing the internal storage of the Mac completely.

  1. If your Mac comes with a grey system installation DVD, start up your Mac with this disc in the optical drive, all holding the key c to boot from it instead of its internal volume, which must be erased before selling.
     • Apple stopped Macs shipment requiring these discs in August 2011.
  2. If your Mac does not comes with disks, boot OS X Internet Recovery:
     • using three fingers press on and hold the following keys: ⌘(command), optionand R.
     • With a fourth finger, press the power button to turn on the Mac.
     • Keep the other three fingers here where they are until you see the icon "spinning globe.
     • This method force the Mac to download BONES initially installed from Apple servers, that won't require not an Apple ID install.
  3. Remove any password Open Firmware, if you created a: select utility password firmware in the Utilities menu and remove.
  4. Select disk utility from the utilities menu.
  5. Delete all partitions that can be created.
  6. Select the icon for the hard drive to the Mac, and then select the tab "delete".
  7. Click on the 'Security Options' button and erase the drive.
     • More "robustly" you erase the disc, the longer it will.
     • The fastest method is sufficient, since all but the techniques more expensive and equipment will be able to recover data deleted safely.
  8. When he finishes, quit disk utility.
  9. In the utility menu, select Install Mac OS X .
     • An identifier Apple won't be necessary. If a prompt for an Apple ID, return to step 5.
     • Do not create user accounts.
  10. When he finishes, shut down the computer.
  11. If you want to install the bundled apps that have been included with your Mac, restart using your DVD Applications if it was included and install the bundled apps.
      • Apps, delivered with the new Macs sold without disks cannot be transferred. His new owner must buy them from the Mac App Store with its own Apple ID.

  If the Mac is sold to someone outside the family, consider the following additional information:

  1. System provided with your Mac installation DVD must stay with him forever and be included in the sale.
  2. Consider including your AppleCare certificate if you bought it, documents printed, same box if you have.
     • AppleCare remains with the equipment and can be transferred.
  3. Run an invoice indicating the serial number of the Mac.
  4. Once is no longer in your possession, remove the Mac of your devices in my support profile.

• Help with horror? El Capitan Mac

  Hello, I have major issues with horror.  It interferes with almost all of the process: navigation (Firefox or Chrome), MS Office, Adobe Pro, Finder...  I ran a report EtreCheck (see below) and the major problem seems to be Firefox.  I was wondering if someone could take a look at this and make other suggestions.

  Thank you!

  EtreCheck version: 3.0 (300)

  Report generated 2016-08-12 12:44:23

  Download https://etrecheck.com EtreCheck

  Time 06:53

  Performance: average

  Click the [Support] links to help with non-Apple products.

  Click the [details] links for more information on this line.

  Problem: Beachballing

  Description:

  Beach ball with Firefox, Chrome, MS Office, Adobe Pro, Finder

  Hardware information: ⓘ

  MacBook Pro Intel Core i5, Intel Core i7, 13 "(mid-2012)"

  [Technical details] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro9, 2

  1 2.5 GHz Intel Core i5 CPU: 2 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1600 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1600 MHz

  Bluetooth: Good - transfer/Airdrop2 taken in charge

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 38

  Video information: ⓘ

  Graphics Intel HD 4000

  LED Cinema Display 1920 x 1200

  System software: ⓘ

  OS X El Capitan 10.11.6 15G (31) - since the start time: about 3 days

  Disk information: ⓘ

  HTS545050A7E362 disk HARD APPLE disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  Macintosh HD (disk0s2) /: 499,25 (Go 150,27 free)

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  MATSHITADVD-R UJ - 8À8)

  USB information: ⓘ

  RD Slim BUP Seagate 2 TB

  EFI (disk1s1) < not mounted >: 210 MB

  SEAGATE External 2 to (disk1s2) Volumes/external Seagate 2 Tb: 2.00 TB free 1.20

  Apple Inc. Apple LED Cinema Display

  ISight Apple Display Inc.

  Apple Inc. Apple's USB audio device

  Apple Inc. FaceTime HD camera (built-in)

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM20702 hub.

  Apple Inc. Bluetooth USB host controller.

  Hub keyboard Apple, Inc.

  Logitech USB-PS/2 optical mouse

  Apple Inc. Apple Keyboard

  Information crush: ⓘ

  Apple Inc. Thunderbolt_bus.

  Goalkeeper: ⓘ

  Mac App Store and identified developers

  Kernel Extensions: ⓘ

  / Library/Extensions

  [loading] com.sophos.kext.sav (9.4.52 - SDK 10.9 - 2016-08-05) [Support]

  [loading] com.sophos.nke.swi (9.4.53 - SDK 10.9 - 2016-08-05) [Support]

  Launch system officers: ⓘ

  [loaded] 8 tasks Apple

  [loading] 152 tasks Apple

  [operation] 65 tasks Apple

  [killed] 13 tasks Apple

  13 killed process lack of RAM

  Demons of launch system: ⓘ

  [loaded] 46 tasks Apple

  [loading] 150 tasks Apple

  [operation] 89 tasks Apple

  [killed] 6 tasks Apple

  6 killed process lack of RAM

  Launch officers: ⓘ

  [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-05-02) [Support]

  [operation] com.brother.LOGINserver.plist (2016-03-10)

  [loading] com.gog.galaxy.commservice.plist (2016-04-24) [Support]

  [failure] com.maintain.PurgeInactiveMemory.plist (2016-06-09) [Support]

  com.maintain.Restart.plist [no charge] (2016-06-09) [Support]

  com.maintain.ShutDown.plist [no charge] (2016-06-09) [Support]

  [operation] com.maintain.SystemEvents.plist (2016-06-09)

  [operation] com.sophos.uiserver.plist (2016-05-12)

  Launch of the demons: ⓘ

  [performance]    BESAgentDaemon.plist (2016-05-16)

  [loading] com.adobe.fpsaud.plist (2016-06-28)

  [loading] com.gog.galaxy.clientservice.plist (2016-04-24) [Support]

  com.maintain.HideSpotlightMenuBarIcon.plist [no charge] (2016-06-09) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2010-08-25)

  [operation] com.prey.agent.plist (2016-05-17)

  [operation] com.sophos.common.servicemanager.plist (2016-05-12)

  Launch User Agents: ⓘ

  [loading] com.adobe.ARM. [...]. plist (2016-04-22)

  [loading] com.bittorrent.uTorrent.plist (2016-04-19) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-11)

  [operation] com.spotify.webhelper.plist (2016-08-10) [Support]

  [loading] com.valvesoftware.steamclean.plist (2016-07-14)

  org.Hola.VPN.plist [no charge] (2016-08-01) [Support]

  User login items: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  ClipMenu application (/ Applications/ClipMenu.app)

  Agent application of file transfer Android (~/Library/Application Support/Google/Android File transfer/Android File Transfer Agent.app)

  MightyText application (/ Applications/MightyText.app)

  Internet Plug-ins: ⓘ

  AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-05-02) [Support]

  FlashPlayer - 10.6: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

  QuickTime Plugin: 7.7.3 (2016-07-29)

  AdobePDFViewerNPAPI: 11.0.15 - SDK 10.6 (2016-05-02) [Support]

  AdobePDFViewer: 11.0.15 - SDK 10.6 (2016-05-02) [Support]

  Flash Player: 22.0.0.209 - SDK 10.9 (2016-07-13) [Support]

  Default browser: 601 - SDK 10.11 (2016-07-29)

  SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-28) [Support]

  Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-29) [Support]

  The internet user Plug-ins: ⓘ

  Picasa: 1.0 - SDK 10.6 (2015-10-13) [Support]

  3rd party preference panes: ⓘ

  Flash Player (2016-06-28) [Support]

  Time Machine: ⓘ

  Automatic backup: YES

  Volumes to back up:

  Macintosh HD: Disc size: 499,25 GB disc used: 348,98 GB

  Destinations:

  TB external Seagate 2 [Local]

  Total size: 2.00 TB

  Total number of backups: 29

  An older backup: 15/05/16, 06:27

  Last backup: 12/08/16, 11:45

  Size of backup drive: Excellent

  Size of backup 2.00 TB > (disk size 499,25 GB X 3)

  Top of page process CPU: ⓘ

  35% firefox

  11% kernel_task

  7% mdworker (13)

  4% WindowServer

  2% BESAgent

  Top of the process of memory: ⓘ

  GB firefox 3.08

  Kernel_task 848 MB

  180 MB mdworker (13)

  90 MB Microsoft Word

  Finder 82 MB

  Information about virtual memory: ⓘ

  24 MB of free RAM

  7.98 GB RAM (1.31 GB being cached) used

  3.01 GB used Swap

  Diagnostic information: ⓘ

  August 12, 2016, 12:24:55 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-12-122455_ [redact ed] .crash

  / Library/Sophos Anti-Virus/SophosWebIntelligence.bundle/Contents/MacOS/SophosWebIntelligence

  August 12, 2016, 12:00:06 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-12-120006_ [redact ed] .crash

  August 11, 2016, 01:40:07 PM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-11-134007_ [redact ed] .crash

  August 11, 2016, 10:17:21 /Library/Logs/DiagnosticReports/tcosrj_2016-08-11-101721_[redacted].hang

  / Volumes/VOLUME / * / Romeo & Juliet.app/Contents/MacOS/tcosrj

  August 11, 2016, 06:33:30 /Library/Logs/DiagnosticReports/_2016-08-11-063330_[redacted].crash

  ???

  August 10, 2016, 13:44:38 /Library/Logs/DiagnosticReports/firefox_2016-08-10-134438_[redacted].cpu_resour ce.diag [details]

  /Applications/Firefox.app/Contents/MacOS/Firefox

  August 10, 2016, 06:43:13 AM/Library/Logs/DiagnosticReports/SophosWebIntelligence_2016-08-10-064313_ [redact ed] .crash

  9 August 2016, 15:17:53 self-test - spent

  First uninstall Sophos. Anti virus apps are not necessary and may cause problems. Remove the bittorrent as well. It can be a source od malware.

• How to get help with Add ons and extensions that stop working

  I have saved passwords and it has stopped working. It's so hard to get help with Moxilla

  rosemarybales said

  I still don't know why the extension button passwords saved with the key icon has stopped working.

  This button displays the saved passwords in Firefox's built-in password manager, is no separate passwords that record you in Dashlane. Can you save passwords in both places? (Well, I guess you do.)

  I have a guess on why it has stopped working. Firefox 40 has some changes to how extensions can work with the user interface, so quite a few extensions that have been more than one year must be updated for Firefox 40. It has been updated on January 10, 2012.

  Anyway, the way of 'long' to display the passwords saved in Firefox is through the Options page, the Security Panel, the saved passwords button.

• What is the correct way to ask for help with the forum, rather than product, questions?

  I can't find the right way to ask a question about the forums themselves.

  PAGulley said

  I can't find the right part of the forum to ask questions about the forum itself and its features. I wonder what the right place and the way is to get help with the forum system itself. I can find the place to ask questions about specific Mozilla products very well.

  Look up where it says contributor tools and select Contributor Forums. Make sure that you scroll to the top or you'll get a bar with different links instead,

  The forum is https://support.mozilla.org/forums where you question would be better in the SUMO community discussions.

• help with a lazy slow macbook pro

  Hi, I was wondering if someone with a good understanding of the EtreCheck might be able to help me with my old powerbook, rusty.

  Here is the report copied and pasted from the EtreCheck diagnosis that I just ran (lots of red type):

  Thank you!

  EtreCheck version: 2.9.13 (267)

  Report generated 2016-07-30 19:29

  Download EtreCheck from https://etrecheck.com

  Time 09:23

  Performance: Below average

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Verify the signatures of Apple: enabled

  Problem: Beachballing

  Hardware Information: ⓘ

  MacBook Pro (15-inch, mid 2009)

  [Data sheet] - [User Guide] - [warranty & Service]

  MacBook Pro - model: MacBookPro5, 3

  1 3.06 GHz Intel Core 2 Duo CPU: 2 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 4 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 4 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Battery: Health = Normal - Cycle count = 342

  Video information: ⓘ

  NVIDIA GeForce 9400M - VRAM: 256 MB

  Color LCD 1440 x 900

  Cinema HD Display 1920 x 1200

  NVIDIA GeForce 9600M GT - VRAM: 512 MB

  Software: ⓘ

  OS X El Capitan 10.11.6 15G (31) - since the start time: about 3 days

  Disc information: ⓘ

  ST9500420ASG disk0: (500,11 GB) (rotation)

  EFI (disk0s1) < not mounted >: 210 MB

  ShiftySeven II (disk0s2) /: 499,25 GB (56,75 GB free)

  Recovery HD (disk0s3) < not mounted > [recovery]: 650 MB

  MATSHITADVD-R UJ-868)

  USB information: ⓘ

  Built-in ISight from Apple Inc..

  Hub keyboard Apple, Inc.

  Apple, Inc. Apple Keyboard

  Card reader Apple

  Apple Inc. Apple keyboard / Trackpad

  Computer, Inc. Apple IR receiver.

  Apple Inc. BRCM2046 hub.

  Apple Inc. Bluetooth USB host controller.

  Guardian: ⓘ

  Mac App Store and identified developers

  Kernel extensions: ⓘ

  /Applications/AirParrot.app

  com.squirrels.airparrot.framebuffer [no charge] (1.4 - SDK 10.8 - 2014-04-19) [Support]

  / Applications/Caplio Mounter.app

  [no charge] jp.co.ricoh.kext.caplio - 10.3 (4.0 - 2008-11-21) [Support]

  [no charge] jp.co.ricoh.kext.caplio - 10.4 (4.0 - 2008-11-21) [Support]

  DiskWarrior.app

  com.alsoft.Preview [no charge] (4.1 - 2007-12-31) [Support]

  / Service.app incompatible software/Parallels

  com.parallels.kext.prl_hid_hook [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

  com.parallels.kext.prl_hypervisor [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

  com.parallels.kext.prl_netbridge [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

  com.parallels.kext.prl_usb_connect [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

  com.parallels.kext.prl_vnic [no charge] (4.0 3844.408728 - 2012-12-27) [Support]

  / Library/Application Support/Avast/components/fileshield/not signed

  [loading] com.avast.AvastFileShield (3.0.0 - SDK 10.10 - 2016-07-21) [Support]

  / Library/Application Support/Avast/components/proxy/not signed

  [loading] com.avast.PacketForwarder (2.1 - SDK 10.10 - 2016-07-21) [Support]

  / Library/Extensions

  [loading] com.squirrels.driver.AirParrotSpeakers (1.8 - SDK 10.8 - 2016-07-26) [Support]

  [loading] net.telestream.driver.TelestreamAudio (1.1.1 - SDK 10.8 - 2016-07-26) [Support]

  / System/Library/Extensions

  [no charge] com.beceem.BeceemAppleWiMAXAdapter (5.2.56d16 - 2016-07-26) [Support]

  com.devguru.driver.DIFMCDFree [no charge] (1.1.0 - 2016-07-26) [Support]

  com.devguru.driver.DIFMSerial [no charge] (1.1.0 - 2016-07-26) [Support]

  com.fklt.driver [no charge] (1.8.0 - 2016-07-26) [Support]

  [no charge] com.novatelwireless.driver.3G (v2.2.8 (3)-2016-07-26) [Support]

  com.novatelwireless.driver.DisableAutoInstall [no charge] (1.2 - 2016-07-26) [Support]

  [no charge] com.sierrawireless.driver.SierraDevSupport (2.0.6.0 - 2016-07-26) [Support]

  [no charge] com.sierrawireless.driver.SierraFSCSupport (2.0.6.0 - 2016-07-26) [Support]

  /System/Library/Extensions/NovatelWireless3G.kext/contents/plugins

  [no charge] com.novatelwireless.driver.3GData (v2.2.8 (3)-2011-11-05) [Support]

  Startup items: ⓘ

  ParallelsDesktopTransporter: Path: / Library/StartupItems/ParallelsDesktopTransporter

  Startup items are obsolete in OS X Yosemite

  Launch system officers: ⓘ

  [operation] com.apple.Finder.plist (2016-02-19) -invalid signature!

  [loading] com.apple.FollowUpUI.plist (2016-02-11) -invalid signature!

  [loading] com.apple.ScreenReaderUIServer.plist (2016-02-16) -invalid signature!

  [loading] com.apple.powerchime.plist (2016-02-22) -invalid signature!

  [loading] com.apple.quicklook.32bit.plist (2016-02-04) -invalid signature!

  [operation] com.apple.quicklook.plist (2016-02-04) -invalid signature!

  [loading] com.apple.quicklook.ui.helper.plist (2016-02-04) -invalid signature!

  [loaded] 9 tasks Apple

  [loading] 149 tasks Apple

  [operation] 64 tasks Apple

  [killed] 16 tasks Apple

  16 killed processes lack of RAM

  Launch system demons: ⓘ

  [loaded] 45 tasks Apple

  [loading] 153 tasks Apple

  [operation] 78 tasks Apple

  [killed] 14 tasks Apple

  14 killed process lack of RAM

  Launch officers: ⓘ

  [no charge] com.adobe.AAM.Updater - 1.0.plist (2016-06-14) [Support]

  [failure] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a... plist (2016-07-13) [Support]

  [failure] com.adobe.AdobeCreativeCloud.plist (2016-04-27) [Support]

  [loading] com.adobe.CS5ServiceManager.plist (2010-06-17) [Support]

  [operation] com.avast.secureline.update - agent.plist (2016-06-29) [Support]

  [loading] com.avast.secureline.userinit.plist (2016-06-29) [Support]

  [operation] com.avast.update - agent.plist (2016-07-22) [Support]

  [loading] com.avast.userinit.plist (2016-07-22) [Support]

  [operation] com.brother.LOGINserver.plist (2013-10-06) [Support]

  [no charge] com.oracle.java.Java - Updater.plist [Support]

  com.TeamViewer.TeamViewer.plist [no charge] (2016-02-14) [Support]

  com.TeamViewer.teamviewer_desktop.plist [no charge] (2016-02-14) [Support]

  Launch demons: ⓘ

  [loading] com.adobe.ARMDC.Communicator.plist (2016-07-13) [Support]

  [loading] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-07-13) [Support]

  [loading] com.adobe.SwitchBoard.plist (2011-12-14) [Support]

  [loading] com.adobe.agsservice.plist (2015-11-02) [Support]

  [failure] com.adobe.fpsaud.plist (2016-05-09) [Support]

  com.adobe.versioncueCS3.plist [loading] (2008-06-22) [Support]

  [loading] com.avast.init.plist (2016-07-22) [Support]

  [loading] com.avast.secureline.init.plist (2016-06-29) [Support]

  [loading] com.avast.secureline.uninstall.plist (2016-06-29) [Support]

  [loading] com.avast.secureline.update.plist (2016-06-29) [Support]

  [loading] com.avast.uninstall.plist (2016-07-22) [Support]

  [loading] com.avast.update.plist (2016-07-22) [Support]

  [loading] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

  [loading] com.oracle.JavaInstallHelper.plist (2016-04-21) [Support]

  [no charge] com.oracle.java.Helper - Tool.plist [Support]

  [loading] com.roamingclient.cell.mac.roamingclient.plist (2011-11-05) [Support]

  [loading] com.rogueamoeba.instanton - agent.plist (2016-06-23) [Support]

  [operation] com.sierrawireless.SWoCMon.plist (2010-05-20) [Support]

  com.sierrawireless.SierraReset.plist [no charge] (2010-05-20) [Support]

  [loading] com.teamviewer.Helper.plist (2015-09-29) [Support]

  com.TeamViewer.teamviewer_service.plist [no charge] (2016-02-14) [Support]

  User launch officers: ⓘ

  [loading] com.adobe.AAM.Updater - 1.0.plist (2010-06-28) [Support]

  [failure] com.adobe.ARM. [...]. plist (2010-06-22) [Support]

  [failure] com.adobe.ARM. [...]. plist (2009-10-26) [Support]

  [failure] com.adobe.ARM. [...]. plist (2011-12-15) [Support]

  [operation] com.amazon.music.plist (2014-10-18) [Support]

  [failure] com.apple.MobileMeSyncClientAgent.plist (2011-06-14) -/System/Library/PrivateFrameworks/DotMacSyncManager.framework/Resources/mobilem esyncclient: Executable not found!

  [failure] com.apple.SafariBookmarksSyncer.plist (2009-09-14) -/Applications/Safari.app/Contents/SafariSyncClient.app/Contents/MacOS/SafariSyn customer: Executable not found!

  [loading] com.avast.home.userinit.plist (2016-07-22) [Support]

  [loading] com.avast.secureline.home.userinit.plist (2016-06-29) [Support]

  [loading] com.google.keystone.agent.plist (2016-07-11) [Support]

  [operation] com.spotify.webhelper.plist (2015-05-30) [Support]

  info.lokiware.attachmenttamer.cleanup.plist [no charge] (2013-01-07) [Support]

  [failure] info.lokiware.attachmenttamer.setupagent.plist (06-01-2013) [Support]

  Items in user login: ⓘ

  iTunesHelper Application (/ Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

  Dropbox application (/ Applications/Dropbox.app)

  Application of Google Reader (Google Drive.app/Applications /)

  Hidden AdobeResourceSynchronizer Application (/ Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

  Garmin Express Service application (/ Applications/Garmin Express.app/Contents/Library/LoginItems/Garmin Express Service.app)

  Request for EvernoteHelper (/ Applications/Evernote.app/Contents/Library/LoginItems/EvernoteHelper.app)

  Other applications: ⓘ

  [ongoing] com.adobe.CCLibrary.166112

  com.apple.BKAgentService [killed]

  com.apple.MailServiceAgent [loading]

  com.Apple.mail.80352 [loading]

  com.avast.account [loading]

  [ongoing] com.avast.daemon

  [ongoing] com.avast.FileShield

  [ongoing] com.avast.helper

  [ongoing] com.avast.proxy

  com.avast.secureline.Burger [loading]

  [ongoing] com.avast.secureline.service

  [ongoing] com.avast.service

  [ongoing] com.brother.utility.NETserver.157792

  [ongoing] com.brother.utility.USBserver.137312

  [ongoing] com.evernote.EvernoteHelper.66912

  [ongoing] com.Garmin.Renu.service.3552

  [ongoing] com.getdropbox.dropbox.134752

  [loading] 421 tasks Apple

  [operation] 184 tasks Apple

  [killed] 33 tasks Apple

  Plug-ins Internet: ⓘ

  DirectorShockwave: 11.6.6r636 (2012-08-09) [Support]

  Unity Web Player: UnityPlayer version 4.1.3f3 (2013-05-30) [Support]

  Default browser: 601 - SDK 10.11 (2016-07-26)

  Flip4Mac WMV Plugin: 2.3.8.1 (2011-01-13) [Support]

  AdobeAAMDetect: 3.0.0.0 - SDK 10.9 (2016-04-27) [Support]

  FlashPlayer - 10.6: 21.0.0.242 - SDK 10.6 (2016-05-13) [Support]

  AdobePDFViewerNPAPI: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]

  Silverlight: 5.1.50428.0 - SDK 10.6 (2016-07-10) [Support]

  QuickTime Plugin: 7.7.3 (2016-07-26)

  Flash Player: 21.0.0.242 - SDK 10.6 (2016-05-13) obsolete! Update

  iPhotoPhotocast: 7.0 - 10.8 SDK (2013-04-30)

  NP_2020Player_IKEA: 5.0.93.0 - SDK 10.6 (2011-10-03) [Support]

  AdobePDFViewer: 15.017.20050 - SDK 10.11 (2016-07-13) [Support]

  GarminGpsControl: 4.0.2.6 Beta - SDK 10.6 (2012-09-11) [Support]

  SharePointBrowserPlugin: 14.6.6 - SDK 10.6 (2016-07-25) [Support]

  JavaAppletPlugin: 15.0.1 - 10.7 (2016-05-04) check the version of the SDK

  User Plug-ins internet: ⓘ

  WebEx: 1.0 (2010-04-06) [Support]

  Safari extensions: ⓘ

  AdBlock - BetaFish, Inc. - https://getadblock.com (2016-07-30)

  DuckDuckGo - DuckDuckGo - http://duckduckgo.com (2015-07-11)

  Save on Pocket - Read It Later, Inc. - http://getpocket.com/ (2015-11-07)

  3rd party preference panes: ⓘ

  Adobe Version Cue CS3 (2008-06-22) [Support]

  Flash Player (2016-05-09) [Support]

  Flip4Mac WMV (2011-01-13) [Support]

  Growl (2013-12-20) [Support]

  MacFUSE (2008-12-19) [Support]

  Time Machine: ⓘ

  Skip system files: No.

  Automatic backup: YES

  Volumes to back up:

  ShiftySeven II: Disc size: 499,25 GB disc used: 442,50 GB

  Destinations:

  Toshiba Time Machine [Local]

  Total size: 999,86 GB

  Total number of backups: 40

  An older backup: 23/04/15, 16:45

  Last backup: 25/07/16, 20:34

  Backup disk size: too small

  Backup size GB 999,86 < (disc 442,50 GB X 3)

  Top of page process CPU: ⓘ

  11% NotificationCenter

  iTunes 11%

  5% WindowServer

  5% coreaudiod

  3% kernel_task

  Top of page process of memory: ⓘ

  919 MB kernel_task

  688 MB com.apple.WebKit.WebContent (4)

  Mdworker (13) 238 MB

  Safari of 205 MB

  Mds_stores 156 MB

  Virtual memory information: ⓘ

  131 MB free RAM

  8.12 used GB RAM (4.05 GB being cached)

  176 MB used Swap

  Diagnostic information: ⓘ

  July 30, 2016, 18:49:37 ~/Library/Logs/DiagnosticReports/Install_2016-07-30-184937_[redacted].crash

  com.adobe.Install - Applications/Utilities/Adobe Creative Cloud / * / Creative Installer.app/Contents/MacOS/Install Cloud

  July 27, 2016, 16:21:32 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-162132_[redacted].panic [details]

  July 27, 2016, 16:18:59 /Library/Logs/DiagnosticReports/Kernel_2016-07-27-161859_[redacted].panic [details]

  Uninstall Avast. It's a worthless scam that don't do anything useful. The only thing it does is a lot more then what it claims, that he you will protect from.

• Help with this

  Help with this

  Help with what?

• need help with ipad app

  I tried to buy musical.ly for my ipad girls and thought I had done but the app which loaded not - it's a game says RVQ

  You can report a problem > get help with an article purchased on the iTunes Store or App Store, Mac App Store and iBooks Store - Apple Support