Help with Ralink driver bluetooth

Does anyone know how to solve the error 9996 for ralink drivers?

My computer is a HP ENVY Phoenix 800 (Energy Star) - 8.1 of Windows OS.

I have not tried using bluetooth before I upgraded my computer to WIndows 8.1.

I tried to download sp64209.exe but the same error still appears.

Ralink Bluetooth adapter driver

Your system does not meet the minimum requirements for this update.

Update has been canceled. (9996)

Also when I troubleshoot for hardware and devices, he said

Problem found

Hardware changes might not have been detected.                                                                        Detected

Thanks in advance

Hello:

Now that you have downloaded the driver, please try this...

Go to Device Manager and click on the network controller needing drivers.  Click on update driver driver.

Select travel it my computer for software driver and find the folder of the driver that was created when you ran the file.

This file will be located in C:\SWSetup\sp64209.

Make sure that the include subfolders is selected and see if the pilot goes like this.

If this is not the case, see if this driver installs.

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-129047-1&cc=us&DLC=en&LC=en&OS=4158&product=6521360&sw_lang=

Tags: HP Desktops

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