Hey Experts! Please help me! HP Photosmart C4780

I bought the bad black ink for my printer - put it-61 black in my printer - got a message that it was incompatible. I'm back to store & exchanged for 60 Black (correct) - installed - but in the middle of put in it received a phone call then has the door open to whie 30 minutes I was on the phone - then finished putting the cartridge.

But NOW I get a message "print cartridge problem". Tried removing & cleaning contacts on new cartidge, fix & inside the printer. did not help. Not sure if I messed up the printer by inserting the cartridge 61 hurt, or he had door open too long. Don't know what to do.

When I go to the HP utility screen on my computer, it says:

Device status: breakdown of pen

Supplies: The cartridge has failed-black ink.

Computer: Macbook Pro-life too, to complicate matters; I upgraded my operating system a few months ago

OS X 10.9.2 (13 c 64) but has not changed anything with the printer software.

We need to understand if the cause is due to the printer or cartridge.

Have get you error message with your old HP60 cartridge.

Remove the cartridges (black and color)

Perform a power reset by unplugging the power supply from the back of the printer cable, wait a few seconds then plug it back

Insert the cartridges... If the error persists try inserting your old back of the cartridge to see if the error is in place.

Let us know if we furthur...

Tags: HP Printers

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