hinge broken on HP Pavilion g6

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• HP ENVY 1090ee 6 - left hinge broken

  I bought HP, Acer, Lenovo and Asus because I thought that the only thing that HP offers each time, is of exquisite build quality. However, today, I was met with a surprise. The left hinge (one near the power button) has apparently unravel, as if on its own.

  Surprised as I was, I contacted the technical support. Surprise, Surprise, my warranty information is wrong. Ive lost out on half a year warranty services.

  FLASH BACK: DUBAI - laptop bought on 3 February, 13 - great expectations.

  SKIP TO PRESENT: INDIA - lost hinge broken and guaranteed.

  Then I took a deep breath and open the HPSA faithful once again, inform the specialist my "fake date of purchase" (note that I am in India at the time). I am informed by the technician that I have 'support of the HP tech to the Arab Emirates UNITED to rectify the problem. '

  A STRIKE.

  Thus, everyone knows how 'good' the guarantee are services in India. I remember having an old all-in-one HP printer. The printer does not work, so we took to the "authorized" HP nearest after-sales service. The first day we went, we were not given any "service". The next day we went, that they claimed THAT NOTHING under the guarantee it covers. They could be right, but oh well, we paid for rectification.

  So now I feel like its going to be a repeat of the last time. And it's funny, because I found a large NUMBER of people having the same problem. I don't want to support the customer, waste BECAUSE I SAW them HELP OTHERS. The sad part is that these people are mostly from the States.

  Maybe its not justified, but it always seems like the developing countries get the worst of both worlds. We are the highest consumer population, and yet we get the inflated prices (I know are due to many factors beyond the control of the company) and poor service.

  I can't believe that there is not a single HP to Mumbai service center is, well, purely HP, and not a 3rd party "authorized dealer". I suppose that can't do anything on this subject and maybe as I write this in vain, but if someone is listening (or reading), may I suggest at least to have a third party service center. This will help a LOT.

  I hope someone can help me.

  AK

  

  Hey anand602,

  I'm very sorry to hear that you are experiencing this issue. I forwarded your case to the appropriate Department. You should hear from someone via private message in the next 24 to 48 hours.

  To check your private message, connect on HP forum. There will be an envelope at the top right next to your username.

  

• HP ENVY Sleekbook 6 t-1100: hinge broken without repair option

  I had my sleekbook for over a year now and yesterday when I went to open up the laptop the right hinge broken the screen and the bezel popped. I've always been very careful with this laptop and never fell. I looked online for a solution that I could buy, and everything I see is drill holes in the back and put on nuts. I don't want to do that. Help, please!

  Thanks in advance for any help!

  Daniel

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information). If you are unfamiliar with the operation of the function of the Forum, private messages you can learn about it here.
  Thank you for visiting the Forum from HP Support.

• the left hinge broken for my HP Pavilion dm4-2165dx

  The plastic piece that is what I call the hinge broke. I ordered a new and it comes, but I have questions with turn it on and do not want to damage my computer. Is there a visual guide somewhere who can help me to put that part back on? I understand that this is a common problem with these PC and it is always the left hinge. Help, please!

  Thank you very much!

  Mullie wrote:

  All this just to replace a small piece of plastic?

  Unfortunately, Yes.

  Do not take any risks here & ruin.

  Kind regards

• Pavilion G6-211: hinge broken laptop, can I get information about the hard disk

  The hinge broke on my pavillion. Can I get the info on my hard drive without fix it so I can junk food it? Do not buy another HP ever! One and it paid a lot for that to happen! I bought a small Acer and have had no problem with it and she is older than the HP!

  UPDATE!  HP contacted me on my hinge broke a few days later. They sent a box for me to send my computer for them. Had fixed my computer in less than a week, for FREE!  My computer was out of warranty and they always fixed for free! Glad to see there are still companies out there who stand behind their products!  THANK YOU HP, I'LL BUY HP PRODUCTS IN THE FUTURE!

• Hinge broken on my Satellite U840W

  Hello

  Any who have experienced problems with Satalite U840W broken hinges.

  My hinge broke 2 weeks before the laptop was 6 months.

  Toshibe service won't change it under warranty, even laptop have not been abandoned or in our treated means - normal opening and closing. Laptop is more or less without stain.

  I can see in several forums that there have been previous problems with hinges satelitte, but cannot find any information on U840W.

  Thans for all assistance.

  Gert

  > I see in several forums that there have been previous problems with hinges satellite, but cannot find any information on U840W.
  Occasionally someone reports on these issues, but on this forum, I think you're the first person who has this problem with the Satellite U840W. To be honest I don't know what to say on this subject.
  I understand you, but service must follow the rules defined by the manufacturer of the laptop. If there is not any general problem with hinges on certain model of laptop, I imagine that they are skeptical about it and do not want t in the case of warranty repair.

  Now, this is a bit complicated. Have you wondered how you pay for repair?

• satellite 1110 - right hinge broken

  Hello

  recently I discovered that the right display hinge is broken. This is why I can't close the lid. Is it possible to get a toshiba spare part to repair?

  How it would be approxmatelly if I bring it to a service partner?

  Thank you

  Christoph

  Hello
  I put t know what that part cost if you order from the service partner, but you can contact the ASP and ask for the cost.
  There is a link for a right ASP:
  http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

  In addition, he was able for me to find a site that has information on the part of research:

  http://www.sparepartswarehouse.com/Toshiba, Laptop, K000833740.aspx,

  Good bye

• I broke the hinge on the DV7 Pavilion QE360UA #ABA. I have need information about what model this is equivalent to.

  I need to get the parts to fix the broken hinge.  I see parts online for a DV7-3165DX (for example) and other designations of similar models.  What QE360UA #ABA model is equivalent to?

  Hello!

  HP Partsurfer indicates the part you need for your model #: QE360UA #ABA is number 665599-001 HP Spare hinge kit.

  Kind regards

  Louis

• hinge broken

  Anyone know where I can get a replacement for a J6480 Officejet hinge. The right hinge broke the other day when I went to repalce the black cartridge and now I can not close the top of the printer completely. Luckily the broken hinge has not affected the operation of the printer, but I wish I could close the top completely.

  I'm sorry that you're having a broken hinge. This seems to be a hardware problem. You can contact the Support of HP (1800-474-6836).

  This hinge is not a replaceable part. I read the forums and the post of other clients who have recorded or fixed hinges together and everything works perfectly.  I DO NOT PRETEND THAT YOU DO. I would prefer that you contact technical support, but it is until you decide.

  If you have any questions, feel free to ask.

• Hinge broken laptop?

  Awhile back one of the hinges on my laptop broke, causing the screen to be more easily knocked down or drop it on my fingers. The laptop itself went very well, so I have tolerated the broken hinge. However, recently the same as that of the other side also broken. Now my computer screen balance not yet right. I have to use it with the screen leaned against a wall or a stack of books. (Note, this is the hinges outwards on both sides that are broken).

  What address should I send it in and computing/how well done, it cost to get a problem like this repaired? Is a solution like this even possible?

  It will cost more that worth the more likely.

  You'll have to contant HP for a quote. It's probably going to be $ 400?

  If you have a dv9000, he very probably still covered unde the extension of the warranty.

• Video port broken on HP Pavilion s3307c

  The video port is broken on my HP Pavilion s3307c.  So, I installed a new compatible video card, but I can't work because the bios even points to integrated rather than the video card video.

  The problem is, I can't access the bios to change to disable the on-board video settings because I have no video.

  Does anyone know of a workaround?

  Thank you very much for your help!

  Jennifer

  This is not a BIOS setting on my s3300t. The embedded video is disabled when a video card is well wedged in the PCI 16-bit (long) housing. Try re-allocation of places your card and make sure that you connect the monitor cable to a port on the new video card.

• Screen broken, rare model pavilion dv3

  Hello people out there

  I have a problem with my model
  HP Pavilion Dv3-4150so,

  I have seeem to have dropped my phone on the floor, resulting in a broken LCD screen. Now, I don't want to replace the screen LCD broken by a new one, but as I'm pretty new on this I have problems finding the right online screen. In addition, this product of the mine is very rare, and none of the providers screen seem to have in store.

  Now help out me here please, the screen has these characteristics, according to http://support.hp.com/us-en/document/c02514124:

  33.7 cm (13.3 ") high-definition LED HP BrightView diagonal (1366 x 768)

  Would I be able to buy the HP Pavilion Dv3 1075us for my laptop screen? See here http://www.screencountry.com/index.php?section=products&model=PAVILION%20DV3-1075US&brand=HP-Compaq&...

  Hello Jammerjamz,

  Have you tried calling HP to see what it would cost to send it and do replace it? If you are in the USA / Canada, call the 800-474-6836 and follow the prompts. If you are not in North America, please let me know your position and I can provide a phone number for you.

  Please let me know if this solves your problem. Good luck!

• Hinge broken M6 HP Envy

  Hello, I want to start by saying that I had a repair done by HP in March that went beautifully, they have been so helpful, the repair was perfect and the whole process was effortless! I am hopeful but scared about it. I also got the hinge on my desire suddenly crack open. No drop, drops or damage. Everything works well except the hinge which just dished out. What worries me is that this seems to be a popular problem, yet no reminder don't solve this I'm aware, and now that my desire is more than a year (which, in my financial life, is not that old!) I'll have to pay for a repair, which seems to be somewhat common. I'd LOVE to hear that HP is standing behind their product and make things right with their customers, it is the name of the game right? Repeat business? Thank you for your consideration. A hard-working MOM and teacher...

  HP Envy m6 1105dx

  29/01/14 - Jeff reached out to the customer

• HP Envy 17: HP Envy 17 left hinge broken

  Today, I opened my laptop and the left hinge broke. I posted elsewhere in these forums.

  Not a happy camper right now.

  I had with HP customer support with the help of mods/admins here. Because my laptop is out of warranty, I had to pay for repair.

  I didn't have to pay because this seems to be a major problem, but also I didn't take it to anyone. In addition, everyone wanted to double that asked the HP.

  They charged me $178 give or take a few changes. I was surprised when I came back. Not only have they replace the hinge, they also replaced the upper and lower the machine sections. They also found another problem at the level of the material and that fixed too, it is nothing to do with my problem. Basically, they checked the entire machine even though it was just a hinge.

  I was very angry when it happened, but am quite happy with the results. Of what I was said, since HP went completely through it I can actually restored coverage, for a price of course.

  The laptop looks great and works great.

  Thanks for the support of the HP team.

  This issue, therefore, and must thus be recognised as SOLVED!

  EDIT: When CS calls you, let know them to look in the forums for this issue. Some there is not aware that it is a recurring problem.

• Broken bottom of pavilion dv6

  Broke down on the model dv6 pavilion. Warranty is over, to replace this part. I am of the India and the information on the product of my laptop are:

  Batch: SCNF038CN8N

  NB PC PAVILION DV6-3107AX

  Please TELL me HOW MUCH IT WILL COST to ME IN INR THANKS.

  

  

  Hi Vipin Yadav,

  Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

  I see that you are looking for information on the repair to the corner of your Pavilion. This corner is part of the bottom base and all this will have to be replaced. This reference is 603689-001 according to page 27 of the Maintenance and Service of Guide. I can't tell you the cost of replacement, if you are looking for these details I recommend contacting HP Total Care. Here is a link to the Page of Contact from HP for the India.

  Thank you