How fix my computer from vista family premium, after a service pack 1 upgrade vista has been loaded remotely by the norton online assistant: lyuv_32.dll is displayed
I am a resident in the United Kingdom:
My initial problem is that as of March 12, I couldn't load my purchased copy of norton antivirus 12 - it said system was incompatible, it's a version of vista Home premium 6 (without service charge pack) - I thought that it would be compatible, as my old anti virus 2011 Norton worked well.
I loaded the bases of security from microsoft instead, and it seemed to work ok until a few days ago, when the program seemed to be scratched from the computer-not sure why. I could not reload either.
I got a very detailed answer to my question on how to try to solve this problem in the same microsoft help site - but I thought that it may be better let norton can help me to install the purchased copy.
When phoning norton helpline assistant said they needed to load remote service pack 1 for me, as an upgrade was required; but there seems to be a problem with the computer stops after download. I called again after 2 hours of waiting in vain to make the computer stop, and norton helpline worker said to restart manually, who led the unsuccessful installation of the upgrade; up to step 2 of 3 (only 2% charged to the top of step 2)
The computer turned off and started to load, but stopped when a message! oxco190036! 2369/90645(IYUV.32.dll) appeared in the top of the screen.
Norton hotline seem to have left me to deal with a huge problem and makes 100% worse than before - because after having tried various things in pressing f8 with their orientation; as files to an earlier time (called non-registered time to restore) they could not help me further and was told to contact microsoft myself - number norton gave me was outdated and the helpline was not accessible anyway, as I call me after 18:00 on Friday!
That's why I used my computer laptop girls to send in this issue of the problem, that I hope can be solved, because I'm not much re load windows from scratch if possible. I'm not a very confident in doing this, because I can only do basic computer tasks.
Hello
Perform the steps in the following link and check if this can help:
Start the restore of the system from a command prompt
http://Windows.Microsoft.com/en-us/Windows-Vista/Start-System-Restore-from-a-command-prompt
Hope this information is useful.
Tags: Windows
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