How to fix audio problems with some codecs only?
Dell Optiplex 7010 bought in January, Windows 7 SP1 with all updates.
Sometimes during the month, I started to notice that some videos audio was very low and others had very distorted audio. This occurs when streaming video during playback of downloaded files and YouTube etc. A few videos where the sound was fine when I downloaded them are now distorted.
Other records and videos are fine, normal levels, no change by when I downloaded them.
The problem is not specific to any video site, player or plug-in. I can confirm by playing the same thing on other devices that the problem is not in the stream or file. So it seems that this must depend on which codec is used. This theory is supported by videos from the same source, generally having the same problem, or no problem.
I updated the Dell RealTek audio drivers, uninstalled them and used the generic Microsoft drivers, installed the RealTek drivers.
Audio troubleshooting of Windows detects no problem.
Disable sound effects has no effect.
Any suggestions on what else to try?
I guess I should install a 1394 PC card, plug my PreSonus audio interface and see if that has the same problem.
Here are some examples:
- normal: https://www.youtube.com/watch?v=CvNGpdPdQCk
- Audio clean but the level is about 10% of what it should be: https://www.youtube.com/watch?v=gX3jxkozqd8
- level normal but distorted and voice is unintelligible: https://www.youtube.com/watch?v=eNPeOnsxICw
Never mind. The problem is in my hearing.
Tags: Windows
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When first pose the problem? Was it before or after the December updates?
KB3004394 and KB3024777 appear in view update history? Or do they appear in installed updates?
Gerry, thanks for your post. I have the same problem as Joachim started this thread. I am running Windows 7 sp1. I have a Dell computer and it's certainly a legitimate copy of Windows (confirmed computer 'properties' and it is enabled).
By your post, I saw just to update and the KB3004394 (installed on 12/10/2014) and KB3024777 (installed on 12/12/2014) show as comfortable. I usually leave the Windows download updates automatically and I install them to stop. I watched the second update and according to Microsoft.com:
Install KB3024777 to fix a problem with KB3004394 on Windows 7 and Windows Server 2008 R2
The KB 3004394 update which was dated December 10, 2014 can cause additional problems on computers that run Windows 7 Service Pack 1 (SP1) and Windows Server 2008 R2 SP1. This includes the inability to install future updates. This new update is available to remove KB 3004394 from your computer.
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