OfficeJet 6600 does not recognize my new HP Pavilion windows 8.1 for scanning

I have a HP Officejet 6600 networking with my new HP Pavilion windows 8.1 it prints fine but does not recognize my computer when I want to scan. Whenever I want to scan a document to my computer I have to run Scan doctor. I called tech support and they can't help me because my printer is no longer under warranty as I bought it December 2012. but my office was purchased November 2013. They said that it is clearly a problem with the printer and not on the computer. They won't even talk to me or answer my questions without fees being paid first.  The scanner recognizes my laptop and desktop to the husband who have vista and 7, respectively. But I don't understand why it will print without difficulty and habit of scanning.

Hi leila1964,

Welcome to the Forums of HP's Support.

I want to offer a helping hand with the 8.1 of Windows not scanning with your HP Officejet 6600. When you run the HP print and Dr. Scan on the computer it says it fixes some thing or that it cannot fix what whether?

Given that the printer works on the other two computers (Vista and 7), the problem is with the WIndows 8.1. I want to uninstall the printer software and the HP printer install wizard makes sure that we get the newest software possible.

Let me know how it works.

Thank you

Tags: HP Printers

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