HP 14 laptop: brightness control problems

Hello

My mother has recently bought a new HP 14 laptop and when the AC is plugged in, the display BRIGHTNESS varies from no visible state. Brightness controls are also reversed, for example when I press the brightness control, it will be brighter.

I thought it could have been a graphics driver issue but I have updated graphics for the latest versions and still no change. graphic design is a "Intel HD 4000'.

All the solutions to this problem would be great,

Thank you

Liam

@lm13181,

Hello and thanks for the display on the HP support forums.  With Windows 10 some of the performance parameters are a bit off.  The first thing I would try is running an update of the system BIOS.  Or BIOS Reset would be my first choice.

Here is a link to help you with this.

HP Notebook PC - restore BIOS

Please let me know if it helps.  Thanks again for posting and have a great day.

Tags: Notebooks

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