HP 15-ab029tx: UPDATE: HP Support fixed keyboard problem giving Me a new

Original problem:

Playing some games like need for speed or any game, Assassins Creed, counter-strike, Spiderman with WASD controls. After 35-45 minutes the keyboard starts to malfunction. The character starts to move randomly left direction without pressing me a key and to stop it I push on it was ' hard button.

No problem in games, not because of synaptics Smart Sense. I've owned a lot of portable (3) to be exact, and it wasn't the problem in three others.

Waste of time with the HP Chat Support:

Contacted the HP Support, not one but twice. First time the Executive support uninstalled the keyboard driver and takes about half an hour to understand why the keyboard driver is not be shown in the Device Manager. After that I told him that in order for the material to be detected again, you must restart the system and then he has restarted and told me the problem is fixed and class case.

Second time, Executive support even after say everything that I lived in the previous session started the remote session and continued and tried to update my graphics driver (I don't know why) from Device Manager. I don't know who did his Executive support because my PC has switchable graphics and HP says strictly do not update the system with switchable graphics cards manually from any where but support center HP or HP Web site.

Finally I convinced to send someone.

HP technician visit:

Front panel of the laptop (keyboard + touchpad) replaced. The engineer had to remove each component of the system to reach the keyboard and replaced it finally. But then after a while when I tried to connect to my wireless router, it wouldn't even detect the connection (Yes, he was working just before the part was replaced, but not now). Not yet detected the router in the adjacent room, while all others of my device (cell phones, HP G4, tablets) can detect and connect to it.

Which is exactly the problem:

--> Internal Wifi Module Signal fell and it must only be connected to networks when the router or Wifi access point is close to the laptop.

--> Hardware Wifi is fine, but the signal is removed. Before the replacement of the façade, off my all other 3 laptops and mobile phones, this system had the stronger WiFi signal.

-->, I am aware of this problem and is not new, same problem happened to my old HP Envy 6 1002TX after that I got is fixed screen. But, as it was out of warranty, I couldn't get it repaired.

I tried the things:
1 reinstall the Hardwares.
2 computer Reset.

3 HP Support.

I am currently connected to the internet by using the external USB WiFi card of Tenda. Here is the screenshot:

Aftermath:

Contact HP support, it took a lot of time to convince them that the problem is not with the software, otherwise they would have lost my time to reset the computer again. I arranged another visit of technician. We'll see if the problem is resolved.

I searched online if anyone else had anything like this, I came across a comment:

"Tighten the two fixing screws of a quarter turn each Wifi card in place. Guess he did not rest properly.

This is the place where I got this: http://www.eightforums.com/network-sharing/22767-wifi-signal-strength-dropped-2-5-bars-2.html

I reset the system again and packed until everything is fixed.

A few comments:

How you can recruit these people in the technical team that may not know yet what the problem is. He saw this thing through remote assistance that remained adamant that it is a software problem and asked me to give. I already told him that the system has already been reset and I tried to reinstall the drivers, but he wasted both of our time. If I were based not so much, it would have closed the ticket already.

I don't know why these people think customer is a fool and don't know anything. Also, in the course of the support remote he ran a few commands on cmd which were for when you can not connect to the internet, but in this case the connection has not yet detected. I don't know why they do things like these.

No doubt HP service is great, but you lose a lot of time to prove that you are right. The last time with my laptop 1303AU G4, there was a problem, but the local service station couldn't even find where the problem was. Then I had to search on the internet about this problem and found that it was because of the faulty motherboard and he said to the HP support and finally when only 10 days of warranty was left they took the laptop and fixed.

PS - I'm no * beep * this time. I want the laptop fixed like new. I regret already buy one of your fancy 6 1002TX model until today and I'm not going to see the same thing happen to it. repair or give my money!

The problem is now resolved. Finally, HP sent a good technician who changed the WiFi module and the problem was solved. If HP have sent the same engineer before I would ever encounter this problem. Nevertheless, thank you very much.

Tags: Notebooks

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