HP 15-f211wm: frozen keyboard

I just bought this device and the second time that I opened it to the top of the keyboard has been blocked upwards.  The screen was there and the touch has worked to move the cursor in the search bar and she flashed there as I've pecked on the keyboard, all the keys and nothing.  I restarted the computer and she came back.  Should I be concerned about problems in the future and try to exchange it?   I searched if there was some lock keyboard that I was accidentally and aware of but I found none.  Thank you.

Hello @Rebecca7,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems, with the help of the community!

I came across your post about the problem of keyboard and wanted to help!

I'd be too worried about the issue, especially if restarting the laptop it is resolved for you.  If you continue to have problems with the keyboard, then feel free to post again.  I hope this helps.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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