HP 4385 scanning does not download to PC

I have a printer HP 4385. I just changed my PC for a Lemovo running Windows 7 Pro 64. I got the installation on HP website. Everything works on printing, copying aside. The scan function works OK until you press the Finish button. The image shows that the image is being sent to the PC is and then an error message indicates that an unexpected error occurs. Click OK to restart the program... and 3 choice: restart the program, restart the PC, reinstall the software

If it was my first reinstalling I wouldn't be on this forum... I have reinstalled this software so mamy time... I ran the diagnostic software... And the answer is always reinstall...

No idea about the solution to this problem?

Hello amandez

To check is the printer you have the Photosmart C4385? If you continuously receive messages from re - install the printer software, you will need to follow the procedure of "scrub". The procedure of "scrub" rub your computer clean of all HP printer software that has been installed. In this way, you can perform a clean installation. Follow all the steps below and let me know what happens.

If the software has been downloaded and extracted to your system:

1. type % temp % in the field of race

2. Locate and open the folder starting with 7z (example: 7zS2356)

3 open the Util folder

4 open the CCC folder

5. run the L4uninstall.bat

6. once the uninstall is complete, restart the computer

7 run the Accessories\ System Tools Disk Cleanup

8. download and install the latest version of Adobe flash player

http://get.Adobe.com/flashplayer/

9 download drivers and full software features

Photosmart C4385 full of software features (Windows 7)

10. run the download to reinstall the printer

Tags: HP Printers

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