HP 5520 scan a few laps

Printer will not scan. Printer now says "scanning", but a few laps.  Dr. installed Scan and that does not work either.

Hi Theresa10,

Thank you for your answer!

I suggest you an update of the firmware. Get the latest Firmware and updates.

Also a hard reset could help as well. (With the printer, unplug the power cable to the back of the printer, then from the wall outlet, wait 60 seconds, plug the power cable into the wall outlet and all first, then into the printer. The printer turns on by itself, and then I would you try to copy again.)

If this does not work, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Hope this helps you and have a great day!

Tags: HP Printers

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    Hey @fruitfly20,

    Welcome to the HP forums! I hope you enjoy your stay here.

    I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

    We can try I couldn't see you is to remove and enable web services. To do:

    1. On the printer, click web services icon that looks like a tablet with a phone beside her.
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    3. Click on delete Web Services.
    4. Click again on the Web Services.
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    I would like to know if it works. If it does please not then let me know and we can try something else. Even if it solves your problems, so please let other users of the forum know clicking on accept as Solution below my post.

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    Hello
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    Hello

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