HP 5520 scan a few laps

Printer will not scan. Printer now says "scanning", but a few laps.  Dr. installed Scan and that does not work either.


Hi Theresa10,

Thank you for your answer!

I suggest you an update of the firmware. Get the latest Firmware and updates.

Also a hard reset could help as well. (With the printer, unplug the power cable to the back of the printer, then from the wall outlet, wait 60 seconds, plug the power cable into the wall outlet and all first, then into the printer. The printer turns on by itself, and then I would you try to copy again.)

If this does not work, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number. Language-country selector.

Hope this helps you and have a great day!

Tags: HP Printers

Similar Questions

  • Photosmart 5520: Scan to email: server connection error 403 (with app and scan)

    I scanned to send several times than I can count, but a few days ago, I get nothing other than the error "connection server 403 error." I checked the forums and someone said to go into apps and download the application. It did not work. I rebooted and tried everything, which he expects. Yet, nothing. Is this error to do with something outside as the real servers HPs - or is this something internal that I can fix it? I went as far as I can without resetting to factory settings (which I am fearful because I recently had the country code has changed on this issue and do not want to return to the country of origin), someone has any suggestions other than what I've sifted through the forums already?

    Hey @fruitfly20,

    Welcome to the HP forums! I hope you enjoy your stay here.

    I understand that you have some problems with the scan to E-mail on your Photosmart 5520. I can help with that.

    We can try I couldn't see you is to remove and enable web services. To do:

    1. On the printer, click web services icon that looks like a tablet with a phone beside her.
    2. Click settings.
    3. Click on delete Web Services.
    4. Click again on the Web Services.
    5. Click on accept and Yes.
    6. Try scanning to Email.

    I would like to know if it works. If it does please not then let me know and we can try something else. Even if it solves your problems, so please let other users of the forum know clicking on accept as Solution below my post.

    I hope this helps and I hope you have a nice day!

  • Photosmart 5520 scanning software

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    The software provided for your device does not include OCR functionality
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    Office 2003:

    Kind regards

  • HP 5520 scanning resolution

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    Hi Boxmoor ,

    The printer will scan at higher resolutions through the HP software on the computer. Since you use Yosemite, however, is not full software functionality available right now, but you can scan through the Apple software. This software should also allow you to scan at higher resolutions.

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    Analysis of the specifications:

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    Hello there @pilotepure ,

    I read your posts on your scans turn empty your Photosmart 5520, running a Windows operating system. I want to add some of my ideas for you!

    Try a copy, if the copy is also empty, there is a problem of printer hardware.

    Try a reset of power:

    Press the power button to turn the product on.
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    Wait at least 15 seconds.
    Plug the power cord into the wall outlet.
    Reconnect the power cord to the back of the product.
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    Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on and can help greatly.

    If copies are turning on fine, run the print and Scan on your PC Doctor and respond with results. Also include what Windows operating system you have.

    All the best

  • HP 5520 scan several pages to 1 pdf doc

    Using the HP Photosmart 5520 HP printer Assistant software I can't scan multiple pages to 1 doc pdf.  It's on Windows 7 with a Wi - Fi connection.  Advanced settings, files tab contains a checkbox to create a single file for each page, but it didn't matter if this box is checked or not because I always get 1 file for each page.

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    First of all make sure that the checkbox is not checked to scan multiple pages into a single file.

    Then, reduce the resolution to 300 DPI or lower and make sure that the option Preview.

    Now, you should find an Add button under the preview of the scan.


  • Photosmart 5520: Scan to computer


    My printer is saying that there is no found computer and I should make sure that the software is downloaded and that "analysis of the computer" is enabled. I have the computer connected to the printer with a usb cable and the computer or the printer can 'find' between them. I can't find the place where to open the settings of this since I accidently deleted all the icons on my desktop. Whenever I go to the HP-> Hpphotosmart 5520-> Bin folder, I have no help whatsoever. I don't know how to solve this problem, even though my scanner works perfectly a week ago.  I think that my operating system is somewhere along the lines of Windows 8. Whenever I try to open the program, called HPScanDisco, it does not, even if I tried to run as an administrator as well as regularly.

    No idea how to help me?

    Hello @Penwyn,

    Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

    I see that you are unable to scan to PC using your HP Photosmart 5520 e-all-in-one printer due to some problems of software installation.  I want to help you with this.

    To start, I recommend that you run Microsoft Fix it (click here to install).  You can use this utility to remove the old software from your printer.  Note that this program says it is only good for Windows 7, but I tested it on a 8 machine and it worked fine.

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    Please let me know the result of your troubleshooting by responding to this post.  If I helped you to solve the problem, feel free to give me a virtual h.o.t. by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

    Have a great day!

  • Photosmart 5520: Scan to PDF file names


    When I scan for PC:

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    Thx a lot


    You can change, but it will keep up to your change as a prefix or you will have to appoint one by one afterwards. To change the prefix, please try your computer

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    Kind regards.

  • Photosmart 5520: Photosmart 5520 scan to computer problems

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    Hi @AdrianCouani,

    I think we need to adopt a different approach and perform an uninstall more complete.

    I know that you have completed some of these steps already, but it is important that complete us the steps in the order presented.  Please follow the steps below and let me know the results of your efforts:

    Scrub / uninstall

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    Move the files or folders to the Recycle Bin, drag and drop

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    • Macintosh HD/Library/Documentation/Help /- delete all files and folders on HP/Hewlett Packard
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    • In Macintosh HD/Library/Preferences - delete all files and folders on HP/Hewlett Packard

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    • In Macintosh HD/library/printers/hp - delete the folder
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    Close all open windows.
    Turn it back on.
    Empty the trash.

    Reset the printing system

    1. Click on the Apple icon ( ), then click on System Preferences.
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    Hi stephanied48098632,

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    Kind regards


  • 5520 - connection server 403 error

    Hi Kyle,.

    I imagine it gets pretty boring to you, since you've heard the same story for over a year...!

    I bought a 5520 a few months ago, it worked fine until a few days ago. Since I can't 'scan to email', not more.

    Can I ask you to send me as soon as possible the instructions remedy please?

    Thanks in advance!

    HI Barton64,

    Welcome to the Forums of HP's Support.  I see that you are no longer able to use the e-mail of your printer Photosmart 5520 scanning function.

    Please start by assigning an IP address manually and manual DNS servers for your printer. I've included a link to an another post which has the steps with screenshots.  Don't worry that the screenshots are for a Photosmart 7510, the steps are the same.  Once you have configured the manual IP and DNS servers, you should be able to connect to web services and use the e-mail scanning function.

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    Your printer supports AirPrint and ePrint:


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    Kind regards.

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    In the meantime, you can use HP Easy Scan on the Mac.

    For more information, please consult this document: http://hp.care/2c8ckuS

    I'll watch for your reply!

    See you soon!

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    Hi markydob,

    Welcome to the HP forums!

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