HP 6500 has E710a-f ' IP address: not Applicable "-does not define or redefine an IP address

A shot of lightning/overvoltage scrambled a certain number of devices on my network in a secondary way - they all lights, all have a partial function, but resulted in the essential things. Replaced the router and switch, checked all cables, etc.

It will not be displayed on my network somehow, via the network adapter to the router, via a known working cable ethernet directly to the router (same as before with the old router). Under configuration and settings and network view summary, it shows the IP address: not Applicable.

I tried several times to reset to factory, powercycled printer and router settings, even tried Advanced Setup incoming IP address and manually, subnet mask (which won't save for some reason any) and nothing changes the IP address: not Applicable.

Print network configuration page shows no network offline status and the type of connection Active.

I uninstalled and reinstalled the HP printing software, and now the printer prints a test page and will be printed via a USB cable for my laptop Win8.

I ran the HP print and Scan doctors without success.

Any suggestions? I need to print from the network and other computers. It seems to be in the printer itself, not outside it.

Thank you

Thanks for the help, came to the conclusion that the rj45 and/or the Board got fried. In the hope of insurance will cover repair, as the printer is out of warranty.

Tags: HP Printers

Similar Questions

  • OfficeJet 6500 has more auto answer is not activated the fax

    Hello

    I'm at my wits end.  My 6500 has more Automatic faxes stopped, manually I can still receive.

    (1) fax Test - all spent

    (2) I have a (answering machine) phone line & fax - WITHOUT distinctive ring

    (3) wire phone with 2 connectors only, according to manual

    (4) I set up the fax according to manual (automatic response to 6 rings, 4 rings machine)

    (5) I am using a cable/telephone via a modem company

    (6) fax - slow speed (9600)

    (7) mode of fixed error - Off

    (8) fax Forwarding - Off

    (9) I searched these positions for two days and have not found the solution

    Thank you very much for your help!

    Found the Solution:
  • HP Officejet 6500 has more - E710n: he will not remove a particular document, but deletes others

    The printer again no recent changes done & not had this problem before. Cannot print anything now.

    Hello

    From the desktop, hold down the Windows key and press R.  In the run window, type services.msc and press to enter.

    Scroll down to the print spooler service, right click and select Properties, then click the Stop button.

    Now search for C:\Windows\System32\Spool\PRINTERS, then delete the work inside this folder - you may need to click a command prompt to get the authority to open the PRINTERS folder.

    Restart the computer and you should find that the document has been deleted.

    Kind regards

    DP - K

  • Error message 83 00009 HP Officejet 6500 has e710a

    1. removed USB cable

    2. I tried to reset the product.

    (Unplugged the power cord expected 60 seconds, press the button of power; lit goes)

    3. the cartridges do not move, so I can't remove the cartridges from the printer

    4 83 00009 error message reappears

    5 error message not found in the user manual

    6. the printer is out of warranty

    Hello OswaldPand welcome to the Forums of HP, I hope you enjoy your experience!

    I'd love to help you with your error code 83 00009!

    I'd rather the printer directly to a wall outlet. You want to make sure it is not filtered by a power bar or surge protector.

    You also said that the transport would not move, so you could not remove the ink cartridges. "I would suggest following this document on 'traffic Jam' or ' 0X610000F6" Message displays on the all-in-one.

    Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

  • OfficeJet 6500 has more he says is not compatible with win7

    I received a computer running windows 7, but when I put the disc last night, he said that it is not designed to work with windows 7. I thought that this new printer works with the new operating system?

    any suggestion please?

    You can try to check the CD? Sometimes, a new printer will come with two separate installation cd. 1 for XP, Vista and Mac, and the 2nd is for windows 7.

    Maybe you have inserted the wrong cd? You must use the cd that says on the label: windows7 operating system

  • HP Officejet 6500 has more by using a different IP address than before

    I have a HP Officejet 6500 has more. Until yesterday, the printer worked wirelessly with my Mac OS 10.6.8 using the same IP address in IPv4 as the computer. I ran the HP Network Config page and it shows an IP address different today that it did. Is the message that I get when I send a document to print wireless: network host 192.168.1.101 is busy try again in 10 seconds.

    I checked the IP address of the printer and it is 192.168.1.100 (not 101). Therefore, they do not speak with each other. I treated all the solutions that I can find on the HP network to see if I can get the two survey periods to match and nothing seems to work. I turned off, turn off router, off modem, printer is off, turned off computer and lit them all back. No help.

    Any suggestions? Can I print using USB, but it's embarrassing.

    Something doesn't look good - maybe that I misunderstood... You say above, your computer and your printer had the same IPaddress and, when this is the case, you were able to print. Now, the printer and the computer have different IP addresses and now, you are not able to print. If this summary is correct, that then it seems to me that it should be exactly the reverse.

    If the IP addresses were the same, there is a conflict between devices, a bit like a mailman trying to deliver mail to two different locations which have the same addresses... What place receives the mail? It is normal for all network devices have their own unique IP address - how each device gets its own mail... or data packets.

    From the sounds of things, your printer is 100 but the MAC OS think its 101. Therefore, the print job is sent to 101 and never happens at the printer. You have two options... tell the OS that the printer is located at 192.168.1.100 or that, to avoid this problem in the future, on the IP address of the printer a static address, just guessing anything below 100, as 192.168.1.50 and then specify the operating system that the printer is located to 192.168.1.50.

    To make the choice of the latter, you must use your internet browser (Safari) and navigate to the 192.168.1.100 address. There is a web interface for your printer. Look for the network settings, then you can change the way that the IP address is obtained from dynamic (DHCP) static. And, after that, you need to find the IP of 192.168.1.50. It is also important to complete the subnet mask that will be 255.255.255.0. Finally, if your printer includes "web applications", you should also check the DNS addresses. You can use: 8.8.8.8 and 8.8.4.4 (Google's DNS servers) or 208.67.222.222 and 208.67.220.220 (OpenDNS servers)

    Note that when you save / apply the changes, you will lose your connection to the webinterface of the printer as the printer will have a new address. To return to the printer web interface, access the new static IP address.

    As far as to say where actually the MAC OS printer, the simplest option, as appropriate, is to use the HP tool to add a network printer or a device. To do this, AFTER you change the IP address. The HP software will scan the network printer and it should give you a result that shows the printer to the new static IP address. Installing and if possible, the name of the printer with a few references of "static HP or the"HPat192.168.1.50"set as default printer and remove the old definition of HP printer.

    The other option to speak the printer MAC must use Add a printer via system preferences > printer/Fax. I'm fairly certain that the MAC tools can analyze the LAN... in any case, it will be a more complicated procedure. Better for a user MAC more warned give assistance if you go this route.

    Hope this helps

  • 6500 a E710A will not scan need resolution

    Installation E710A 6500 has several times and cannot get it tested.  It allows to analyze and stopped. Removed the loaded software print universal 8/3 and removed E710A SW printer and reinstalled like Ethernet and can print USB or network.  Scan does not open printer or computer wireless SW. Neither USB that I loaded updates and firmware.  Still nothing.  Can someone tell me how to configure it to scan at least in a sense, the computer or the printer itself.

    Hello

    Open the software HP Officejet 6500 E710 and then click the utilities tab.

    Then click on HP print and Scan doctor, and follow the steps on the screen in wonloading the tool and selecting the difficulty of analysis.

    Please let me know the product, is it an error or the test?

    Shlomi

  • HP 6500 has more wireless printer = > hp eprint does not not with pdf

    I have a brand new HP 6500 has more the wireless printer.

    I tried to print using hp eprint Centre by sending a pdf file as an attachment to the e-mail address of printers.

    But the printer don't like pdf and print an error instead, with the message below page.

    =======

    Please wait...

    If this message is not subsequently replaced by the good content of the document, your PDF file

    Viewer is not able to display this type of document.

    You can upgrade to the latest version of the Adobe Reader software for windows, Mac, or lInux by

    visit blah blah blah...

    =======

    I see that I have a recent version of the Adobe reader - Adobe Reader X - Version 10.1.0

    Please help and let me know if anyone has already had a solution.

    HP customer support -?

    Thank you

    Antony.

    Oh... Yes. It worked. !!

    Thanks Jack for your contributions, which helped a lot.

    The issue was not with the printer, but the PDF itself was a secure PDF document.

    I tried to copy the document from my pc to mac and I tried to open the document, and what I saw, it was exactly what was printed earlier in my first post.  Tried to attach my email and once downloaded, the document had only those got printed text (also pasted below).

    It works when printing directly from the pc more (with or without wire) finally got. Seems good now.

    =======

    Please wait...

    If this message is not subsequently replaced by the good content of the document, your PDF file

    Viewer is not able to display this type of document.

    You can upgrade to the latest version of the Adobe Reader software for windows, Mac, or lInux by

    visit blah blah blah...

    =======

    Thank you

    Antony.

  • OfficeJet 6500 has more will not print black - Solution

    My 6500 has more do not print black even with new cartridges.  There is instruction to Reset to solve this problem for the 6500, but reset instructions do not work on the 6500 has more.

    How to reset the 6500 has more

    Thank you

    I paid $20 to HP for this information.   They said that the secret to getting the Menu support isn't on the web for the 6500 has more printer.

    My printer has stopped printing black, even with a new black ink cartridge.  I've had the printer for the last 4 days guaranteed when this happened.  Was on my second or 3rd Xlarge black cartridge.

    Steps to fix it.

    1. remove the cartridges

    2. remove the cartridge door / carrier, lift the big lever to release him.

    3. clean the contacts of the cartridge with water and cloth.

    4. clean the contacts and all other surfaces on the Cartrdge support with water. mine has all backen up with ink - it filled the sink with black water.

    5 clean the contacts copper this interface for the cartridge door of the printer. . These were covered with of ink too.

    We then conducted cartridge alignment and it 'Fail' printer still does not work.

  • Windows 8 does not support HP Officejet 6500 has more

    Dear all,

    My operating system is Windows 8, however, when I install the HP Officejet 6500 has more, I'm unable to install the printer driver. The error message "the operating system is not supported".

    I would also ask HP to meet this emergency request.

    Thank you

    George Tay

    Hello

    Where do you find the printer driver? From the CD? I believe that the CD is released before Windows 8. This can help:

    http://h30434.www3.HP.com/T5/Windows-8-release-preview/Windows-8-driver-information-for-LaserJet-ScanJet-and-other/m-p/1856247/highlight/true#M703

    Kind regards.

  • OfficeJet 6500 has more - black print cartridge will not print - other colors will be printed

    OfficeJet 6500 has more the black cartridge will not print.  I put in a new cartridge, so it is there

    ink.  The printer works, because the other colors of printing.  It worked very well and when

    printing, black has slowed and now does not work.

    I called technical support.  Megan has been very helpful to me through the steps to

    clean the print head.  Unfortunately, the black cartridge still does not print.  I have

    has ordered a new printer, the 6700.  I appreciate the help of Megan and will be happy to

    have a new printer.

  • HP officejet 6500 has more: press the button doesn't work is not on the right side

    Hi I tried to turn on my printer and it is stuck on maintenance mode and will not work my right from the touch pad is there a replacement for the touchpad or a way around the mainenance mode?

    Hello @jgrier1,

    Welcome to the forums of HP.

    I understand that your printer is stuck on maintenance mode and the touchpad is not responding.

    I would like to help.

    I'm sorry, but the display on the Officejet 6500 has more, is not a replaceable part by the user.

    Try to go through the document next to the touch screen.

    It also can you go beyond the question of maintenance mode.

    The touch screen is unresponsive

  • Version 5.1 on Windows startup has a message "WDDM Service not working do not. How should I address this?

    Version 5.1 on Windows startup has a message "WDDM Service not working do not.  How should I address this?

    Try to uninstall the WD Smartware:

    1. launch WD Smartware virtual CD

    2. go in the "Extras".

    "3. launch uninstaller" WD SmartWare ".

    Restart the computer before you reinstall the WD SmartWare.

    This should make the WDDM Service working again.

  • HP 6500 has 710n: HP 6500 a 710n does not print in color

    HP 6500 a 710n printer prints documents in color (monochrome only).
    Scan it and print Diagnostics pages in color.

    Hello @Pegasus86,

    Thank you for visiting the Forums from the HP Support! I see that you are not able to print in color on your HP Officejet 6500 has more, you can get a color on the tests of diagnosis, but not when you print from the computer. Let's go and start below:

    1. disconnect the USB key if you use a direct connection.

    2. remove the JO HP 6500 has more an option program of your computers Panel uninstall software.

    3. restart the computer.

    4. make sure that all JO 6500 more software has disappeared from the list of programs, but also your HP folder listed under all programs in your Start Menu.

    5. now, go ahead and download the software and drivers for your JO 6500 has more (DO NOT plug it in USB until the software prompts you to):

    https://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109384-3&cc=us&DLC=en&LC=en&OS=4157&product=4083977&sw_lang=

    6. go ahead and print a test page.

    7. If you are unable to print a test page, please run the HP Print and Scan Doctor- designed by HP to provide users with troubleshooting and problem-solving features needed to solve many common problems encountered with HP print and scan products related to Windows computers.

    Please let me know if this succeeded, you are now able to print in color?  I'll watch for your reply.

    Thank you

  • my hp 6500 has more all in an office jet is not printing with magenta and yellow why colors?

    my hp 6500 has more all in an office jet is not printing with magenta & yellow why colors?

    Well! Wish we knew what caused the problem, but I am very happy, it is corrected! Please post if there are other problems!

Maybe you are looking for