HP 8500 has A910: HP 8500 has 910 not able to install/uninstall SW in Win10

Updated a desktop Win7 to Win10 Home - went surprisingly well - but could not print network HP 8500 A910 all-in-one printer.  So, removed the devices feature in the settings.

Already installed same printer to my Win10 (different PC), so copying full SW functionality to the other PC and it ran.  It started OK, did the extract, has begun to install - and the judgment, claiming that the software is on a CD!  Well, of course, I don't have a CD!

Downloaded and executed the printer Installation Wizard, went through the same steps - found on network printer, downloaded the software, has begun to install - same failure!

Downloaded and ran doctor printing & scanning HP, went through the same steps - same failure!

Went into Device Manager, find the old entries for HP 8500, tried to uninstall - same mistake - wants a CD!

Having run out of options.  Need something to uninstall the old SW so he will leave looking for a CD.

Help, please.

I also have a HP 8620 on the same network (my spouse prefer actually the 8500), so I have not tested it yet.

greenturtle

Unfortunately, this does not work.  I downloaded the software of Win10 at least 4 different ways, and in all cases, reinstalling stops, requesting a CD.

I even used 7 - zip to decompress the SP in the constituent files and tries to install to these - and it fails with the error message that the .msi file is invalid!

Then I burned then the installation files driver on a CD, hoping that if he saw the files on a CD, it then would run.  Even THAT didn't!

Then, I called HP Support, paid my $35 (because the printer is out of warranty, even if it is a problem of Win10, they still don't speak with you unless you pay the service charge!), and after over an hour of their remote operation my CP, it still not install or uninstall the old drivers.

What DID work, is that I could finally find the original CD of 2010 - and after pressing technical support to try to uninstall using this CD, the new drivers finally installed!

Good news - it is finally fixed.

Bad news - it cost me $35 to get it fixed and if I had NOT been able to find the original CD, it might be still does not work.

Tags: HP Printers

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