OfficeJet 8500 has 910: Macbook Pro won't find my Officejet Pro 8500 printer

Until recently, my Officejet 8500 910 has worked very well with my Macbook Pro, desktop computer wireless Mac and iPad.  Now, it will not be printed with any of these devices. Yesterday, he worked with my iPad, but today it says that it cannot find the printer. On my Macbook and desktop computer, it is impossible to find the printer when I try to add.  You can find the scanner and fax part of my all-in-one, but not the printer. I deleted all my printers and tried to add this back.  I've stopped and restarted. I checked that my printer is connected.

I have same thing happened with a HP wireless printer in the 8600 series to work.  Sometimes he would find and connect.  Other times, it wouldn't. I appreciate all help.  Thank you!

Hey @Jeanne33,

Welcome to the Forums of HP Support! I hope you enjoy your stay here.

I see that your Officejet Pro 8500 all-in-One Printer does not appear on your network. I can help you with that.

  1. As you only use Apple products means that the printer is no longer connected to your network or a parameter has been changed on your network. That being said, this is what we will do:
    Turn the printer off.
  2. While the printer is off, remove the power cord at the back of the router for a minute.
  3. When the lights came on the router, turn on the printer.
  4. Try to print.

At this point if you are not able to print, then we will do the following:

  1. On the printer, click on Configuration, network and wireless view summary.
  2. If you see a line indicating connected the printer is properly connected to the network. If this is not the case, then, from the main screen, click on Configuration, network and wireless configuration wizard to add the printer to your network. Try once done printing.

At this point, you should be able to print. If the printer still doesn't seem to add as a device for the Mac or appear on any other device and then you have a setting on the router that has changed. Your best option would be to communicate with the person who is provided with the router and ask them to do the following:

  • Open all ports.
  • Select multicast.
  • Disable MAC filtering/MAC cloning.
  • Disable the guest network
  • Make sure that the router has a band of 2.4 GHz.

Please let me know if this allows you to print or if you have any other questions. If not, have a great day!

If this solves your problem, then please help others find this post by clicking on accept as Solution on my post.

If you appreciate my help, so please let others know by clicking on the icon below my post thumbs up.

Tags: HP Printers

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