HP 8620: by default, assistant hp printer connected instead of opening on laptop

The Printer Wizard does not more open on my desk so I can't start analyses unless you use Panel on the 8620.   Instead of opening, it brings me on the HPConnected site online.  Nothing helps to solve this problem.  I uninstalled and reinstalled the printer several times.  Used to fix in the past when this has happened, but not today

Hi @sharon-jordan.

Sorry to hear that the HP printer Assistant is still not open correctly after all what you tried. I would contact HP Technical Support by phone. They have the opportunity to make a log in session and might be able to determine what is happening and how to fix.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/

Tags: HP Printers

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