printer connects to the computer, but the two are connected to a wi - fi connection

Printer connected to wi - fi and laptop works fine, but when I try to install the printer to computer keep getting installation failed

Hello

1 have had any changes made on the computer before the show?

2. do you get an error message? If Yes, what is the full and exact error message?

3. what operating system is installed on the computer?

Method 1:

Check the link and try to run the troubleshooter to check if it helps.

Windows wireless and wired network connection problems

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Method 2:

Check the link and see if it helps:

Printer in Windows problems

http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

If the problem is not resolved, please provide more information to help you best.

Tags: Windows

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