HP Deskjet 3520 e-all-in-one: SCAN not SCAN SINCE the INSTALLATION of WINDOWS 10

My printer will not scann after installing windows 10. I can print and copy. I tried print and scan the doctor. But I stop serching after a few seconds and goes no further after waiting in several ouhers.

Afternoon @Gittelone,.

The information I've found can help you with scanning on Windows 10.

First, you must consider the information contained in these resources.

If you printer software was installed before your upgrade, I try to uninstall the software completely and then reinstall it by using the most recent driver available on the HP Web site. Here's how to clean all the drivers of your computer.

I recommend referencing the steps described in this document to make sure that you haven't missed anything whatsoever; Uninstalling the printer software - use as a rough guide, but the steps for Windows 8 should be pretty close to Windows 10.

You can also delete files using disk cleanup - take care to put check marks in selection boxes when it is available. (Once again Windows 8)

Software drivers can hide other places would be in your device manager.

To open Device Manager:
1) enter the Device Manager in the search field.
2) click on Device Manager.
(3) you can click on View, in the upper part of the windows, click Show hidden devices.
(4) to develop the types of devices and check for any pilot associated with your printer.
(5) to remove a device from Device Manager, click on the name of the device in the list and then click Uninstall.

For more information, see for Windows Device Manager information 8/10.

Download the newest software package here; HP Deskjet full feature software and drivers

Or download from this link.

Then look for the updates of Windows; Drivers and software with Windows Update (Windows Update 10, 8)  

If the problem persists, you can also try to use the HP Scan and capture App instead if necessary. 

Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

I look forward to hear from you!

Thank you

Tags: HP Printers

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