HP DeskJet 500 printer
Hello. I use a HP DeskJet 500 printer, which is about 14 or 15 years old. My problem is that when I insert a new cartridge, it works very well for a few days and then stops just print. My remedy is so far to remove the cartridge, pull it out and shake it vigorously and then reinstall it. It works for a few minutes to several days. This has happened with the last 3 cartridges, I have installed.
I don't know if my printer is just tired or if I got hold of a defective batch of cartridges?
Any thoughts would be appreciated.
Wow - this printer sounds like it must be an old friend! Is failure, an error message, or printing is faded or ridged?
Are you sure that you are using genuine HP cartridges? The HP cartridges are guaranteed to work up to the date that is printed on the cartridge. Here's a doc on the warranty of HP ink, which shows you where the dates on the cartridge: http://support.hp.com/us-en/document/c00206040
If you use genuine HP cartridges and see repeated failures, you should be able to get a replacement under warranty. You shouldn't have gotten 3 defective cartridges in a row.
The only other thing I can think is that some older printers cartridge problems can be caused by an accumulation of sludge of ink on the service station. I can find no documentation for the Deskjet 500 on hp.com, so I can't tell you even which side of the printer is the gas station, but if you turn off the printer, open it so that you can physically see the cart with the cartridges and then pull the transport until the middle of the printer, the service station must be just below where the transport was. If you see a build up of sludge to ink it, you could try, very carefully, to clean. Be aware that the mud is dried ink and will be very messy - be sure that you don't get on your skin, clothes, carpets, etc..
Good luck!
Tags: HP Printers
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