HP Deskjet 8500 has all-in-one: printer printing and scanning in black

Printed OK yesterday. Today it is printing full black pages, on black settings and color.  Also the complete black page scan.  Has been at rest - not off.

Hello!
Welcome to the HP community @ebe7fos,

I read on how your prints and scans are now completely black when you use your Officejet 8500 printer and wanted to drop to help. Try the steps and answer all the following questions please and responds with the result, and we can go from there if necessary.

Reset the printer and make sure it is plugged directly into a wall jack, avoiding the power and surge protectors toolbars:

With the printer, unplug the power cord at the back of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord into the wall outlet.
Reconnect the power cord to the back of the unit.
If the printer does not by itself, press the Power button to turn it on.

  1. How the printer is connected (USB / wireless / wired / Bluetooth)?
  2. Did you test functionality of the hardware (made copies) and they work successfully?
  3. Have you tried printing from different programs?
  4. Have you tried to uninstall and reinstall the software?
  5. Run the print and Scan Doctor and understand the results.
  6. Have you made recent changes to your establishment (moving, upgrade, downgrade, new software, new router, etc.)?
  7. Have you tried using a different USB/Ethernet cable?
  8. You see messages of error codes and if so, what they say and where do you see them?

If you have trouble, let me know and I'll do my best to help.

Click on the "accept as Solution" If the issue has reached a resolution! Hit thumbs up below like my post or show thanks to me to lend a hand!

We wish you a wonderful day

Tags: HP Printers

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