HP Desktop in constant reboot without connection monitor

I have a recently purchased office of p2-1317 c model HP with Windows 8 and Office 2010.  I don't know if this is a related cause of my question or not, but that's my story.  The other day I was software activation for a connection device of Netzero high speed.  In the middle of downloading the software, I received an error message on a pilot, but don't remember exactly what the message says.  The installation seems to be okay, then says to reboot.  When I did I have more communication works for my monitor.  The Office seems to turn on okay (hear the fan, the light goes on).  Opening of standard desktop image appears on the screen, but in the lower left corner, there is a small icon that looks like a computer screen with a red circle with an x in it. My keyboard and mouse do not seem to connect with my computer more either.  I'm NOT tech savvy, but I tried everything what is obvious: checked the connections - removing all and install plug it back into the original.  I did CTRL + ALT + DELETE and can't open the Task Manager. On or off the unit.  Held in the Start button to try to force a reboot.  I can control the settings of the monitor by pressing the buttons on the bottom of the screen, but that doesn't seem to put anything or even move any communication.  I plugged my old monitor to the new Office Tower and get the same image with icon and no possibility to communicate to the computer.  It seems that the download is something that will help my computer communicate with a monitor.  I also noticed that when I arrived the night last House that has the power of the tower was on.  I turned it off, then this morning noticed on again - it seems to start itself!  Help!  This is a brand new computer, we barely had a chance to use!  I called HP support and unfortunately is NOT well...  If you can offer a suggestion in the non-tech language I will offer prayers to the top in your name for life!  Windows 8 was preinstalled on the computer, so I do not have a disk to reinstall.  I have discs for Office 2010.  I have no recovery discs - and when you go to the HP site to download a copy, it's too complicated, because there are all kinds of warning messages that scare me on 'make sure you download the correct copy.  I put in my model number and come from several choices, so which one to choose?  Sigh... anyone, anyone, Buehler...

Hello mopeyone,

Some devices do not work correctly after installing some programs.

Turn off the computer.

As you power back on press the ESC key.

This will load a boot menu.

Press F11 for recovery.

Select a language.

Select push hard.

Select Refresh.

This uninstall and reinstall windows.

Here is a link that will explain you the update.

I would like to know how everything goes.

Tags: HP Desktops

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