HP DJ 1510 'closed' exit drawer is actually open

Whenever I hit PRINT, I get a error message that basically says "output tray is closed, please.  It is already open!  I did everything, reset, searched indoors with Flash light, troubleshooting guides, etc.  None of the installed help or online to have solved the problem.  Any ideas on what to do next?  Thank you!

Hi BBooth,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

Sorry to hear that you are having problems with the output tray which results in errors.  Please make sure you have the printer power cable connected to a wall outlet and NOT a strip bar.  Here is a document that explains the problems when connected to an uninterruptible power supply/Strip/surge protector power.

PLEASE NOTE that the printer listed in the document is a LaserJet printer, and it is used only as an example. The document is intended for HP products in general.

I'll also give you the document for the reset of the printer.

Another step that you can try (if you are running a Windows operating system) is to run the print HP and Scan Doctor just in case a problem with the software.

If troubleshooting doesn't help not solve your problem, then I would say call the HP Technical Support to see all the other possibilities for you. If you call in North America, the number is 1-800-474-6836 and for all other regions, please click here: click here.

Thank you for your time.

Tags: HP Printers

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