defective disc - drawer does not open

I could only download a disc because the door to the drawer does not open. When I try to open I can hear sounds as it tries to open but nothing happens.

Do you know anyway I can open it through the computer or I'll have to go back to the door fixed?

Hello bethbradley,

This problem may occur if the CD/DVD drive is gone bad. I suggest that you try to eject the disk using by resetting the drive. You will find a small hole in the drawer of the DVD, you can insert a PIN to reset the player. This allows you to eject the disc. If it does not, I suggest you contact the manufacturer of your computer to check if the disc is damaged.

Thank you
Irfan H, Engineer Support Microsoft Answers.

Tags: Windows

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