HP EliteDesk 800 G1 tour upgrade to win 8.1

I have installed and configured a new EliteDesk 800 G1 Tower system that came with Windows 7 Pro (like a downgrade from Windows Pro 8.1).  Support don't really understand my question - what is the process and where can I get the software to perform an upgrade to win 8.1 (since I thought I bought the license)?  Thank you.

-Alan.

Hi, Alan:

Your PC came with a set of recovery W8.1 disks?

If so, you should be able to use them, but be aware that you lose the ability to reinstall W7 unless you have created a system image.

If your PC came with a set of recovery W8.1 discs, call HP for the country that you live in the link below.

http://WWW8.HP.com/us/en/contact-HP/WW-contact-us.html

Call the number listed for the PC business and inform the representative of customer services that you need a set of recovery W8.1 discs.

You will need to have the serial number handy to provide to the customer services rep.

Tags: HP Desktops

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