HP Envy 13-d053sa: problem of HP Support Assistant

Similar Questions

• Problems with HP Support Assistant

  I accidentally uninstalled HP Support Assistant. So I downloaded the Setup program for the program, but the software does not work properly. The problem is that it appears more Assistant support icon in the taskbar. In addition, when the software is opened is displayed for a few seconds a black window with a few things written on the inside. I used the installation program is the following: http://ftp.hp.com/pub/softpaq/sp62001-62500/sp62291.exe

  Here are my computer details

  HP ENVY 15 Notebook PC

  Serial number: [under the direction of personal information]

  OS: Windows 8.1 64bits

  I hope someone can find a solution to this problem!

  Hi RedFrame,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP ENVY 15 laptop and have the HP Support Assistant, problems or errors. Here is a link to uninstall the HP Support Assistant software. You can reinstall it here.

  I hope this helps.

  Thank you.

• Office using Intel h8 - 1520t with special configuration problems with HP Support Assistant 8.1

  Several days ago the wizard help notified me that I had to do an update review. It was an update Broadcom Bluetooth of a certain type. He had numbers, a slash and more after him.  I installed it.  He went through all the steps of installation, but not the last step.  Now, I get an error whenever I start up the computer indicating that BTtray.exe does not load and btwapi.dll is not found.  Initially, I had Windows 8 and upgraded to 8.1 shortly after buying the computer. I have a wireless network adapter N Premium and Bluetooth (R) (2 x 2).  The only wireless thing I use my keyboard and mouse. I don't use Bluetooth, I bought the Bluetooth with my new computer for possible future use. I can't get rid of this message at startup.

  In addition, since HP Support Assistant made this mess, I decided to uninstall it. I can't uninstall it.  I tried to reinstall what can or was not perhaps not a newer version and settle, tried to uninstall and couldn't.  The Support Assistant comes with the computer of Windows 8. Now, I can not open HP Support Assistant.

  Now comes the Windows Update and it keeps me providing a lot of optional software. I'm now trying all that they offer.

  I fixed it without doing a system restore.  I went the SWSETUP and found the original SP, which has installed the HPSA. Since it has been uninstalled in part and partly not. I reinstalled the original who put the MSI available again.  Then, once that he the reinstalled, I used the uninstall found in the same ESP under SWSETUP and removed.  It took everything with it that you had to go and I have no more problems. In addition, I had found HPSA running in the Manager of tasks and Services got deleted as they should have.  Bad installing Bluetooth which began the questions was related to the services that are running.  Because I'm not using Bluetooth, I roamed my computer and stop all the Bluetooth Services running.  I have all service packs, has not deleted because they are not hurt anything sitting there. I have no error message.  I was getting a network message and I do not use a network on my PC and I was getting the error MSI just try to uninstall HPSA.  The MSI error would leap upward when you try to uninstall using the control panel and it is because Windows could do not seem to find this program in the MS file.  The wrong program installed I think was linked to Widcomm, probably a program of Broadcom Bluetooth.   Windows tried to use 13c4ce.msi from the windows file to uninstall through Control Panel.  It does not work. The following issues have been resolved for btwapi.dll, BTTray.exe, 1316 network error and MSI error.  HPSA does not work in Windows 8.1 Pro 64 bit.  Updates are not correct and I think that it is better to get updates.  Even the online hp scan does not work. Find your computer and peripherals, it fails to find updates for you.   I have my hp printer works very well and set up properly and he always tells me that I need an update that I have.  HPSA would be great if it worked. Interesting that somehow Windows Update picked up that my computer had been messed up and showed two updates that were made some time it y a. I reinstalled and no problem from that. Thank you. I learn to my new hp!

• serious problem with HP support assistant needs to close

  Presario SG3-110UK

  I downloaded an update for Assistant help now some time ago and I get an error "this application has encountered a serious problem and needs to close"-button to close the application or restart. Reboot Gets the same message.

  I uninstalled and reinstalled the application several times. It works once and then I get the error message.

  How to load a picture so that you can see what I'm talking about?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the computer.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• HP ENVY laptop PORTABLE 15 - AH151: HP Support Assistant - support HP printers

  I think that the revamped support Assistant is great - especially for pilots where it checks your PC, rather than give you a list of updates to driver for your model, as the auditor of update driver old Web site-based.

  There a 'Add a device' but it does not find my printer HP DCP_J315W, connected wireless.

  Assistant Support supports printers?

  published on 08:07: typo

  New Envy 15-AH151sa
  More old Compaq Presario CQ71-320SA screwed up by free upgrade from Microsoft of Win7 for Win10

  Hello

  Yes, it is as shown:

  

  But your printer may not support this.

  Kind regards.

• HP Envy Phoenix 810-135qe: message HP Support Assistant do not delete

  I get a message on my printer in the Assistant de Support HP (HP Envy 5530 all-in-One Printer)

  and I get the yellow triangle telling me that there is a message.   I open the HP Support Assistant and remove the message but the yellow triangle never disappears in my devices at the top of the HP Support Assistant window.

  I've uninstalled and reinstalled the HP Support Assistant two times and get the same thing twice.

  This is the message that will not be deleted:

  "HP ENVY 5530 e-all-in-one and Deskjet Ink Advantage 4510 e-all-in-One Printer Series - a Message ' Out of paper ' is displayed on the control panel and the printer doesn't pick up paper

  Thank you

  Jeannie

  I just read another post and it recommended to turn off the power to the printer and then unplug the printer and leave it for 10 minutes.

  I did then turned on the printer, then Assistant to the open support and messages have disappeared. I worked on this for a while and all we needed was unpluging the printer for 10 minutes.

• HP ENVY Phoenix h9 - 1440t CTO: HP Support Assistant fails to install Windows 8.1

  HP Support Assistant update cannot be installed with account specific error 1316 already exists. Then, I get an error - 1603 and an error-3.  Uninstall fails with the same error.  Managed to get it uninstalled and now he moved not with the same error.  Have you tried as an admin and a lot of other suggestions on the forum but without success.  All my windows updates and drivers are up to date.  Windows 8.1 has been around for a while and no miracle.  Support Wizard does not yet appear on the HP website under software and drivers.  Any suggestions?

  Hi @larryk18

  Welcome to the HP Forums! I see that you are having problems with your HP Support Assistant. Go ahead and uninstall your programs and features in Control Panel. Then download and install the HP Support Assistant software from this link.

• Problem with HP Support Assistant on Win7 64-bit

  I have installed my HP Pavilion m9470gr support page hp support assistant. After installing, I ran the application.

  The application started normally, and it shows a window with the title "collection of information...". ». Then, the application does not respond even if the Task Manager indicates it is running.

  Can someone help, please? Thanks in advance.

  I appreciate your help, but I solved the problem yesterday by installing an earlier version of the hp support assistant (version 4.2.8.3). Thanks for your interest.

• Problem with HP Support Assistant

  When I open HP Support Assistant (in response to the message) it loads OK and when I press NEXT on the Welcome screen I get the homepage with a choice of 8 plates to the choice. Tile "updates and the updates" indicates that it is 'Important Update available' and when I click on the tile that will display the page 'updates & tune-up' with a total of 5 important updates selected for download.  However, that's all - none of the other links on this page responds to a click of the mouse and the button "Download & install" appears to be grey and has no reaction when clicked.

  I also get a message from my Norton security that there "by HP heavy CPU usage.

  Can someone out there please help?

  Longframbri

  Lets start with you help us by identifying your laptop completely.
  
  HP has made and sold more than a thousand different models of laptops and desktops over the years. It is difficult to help you if we don't know which specific model you own...
  
  Method #1: If the laptop boots into Windows, you can retrieve your product number by pressing Fn + ESC key.
  
  Method #2:
  Remove the battery and look in the compartment where the battery was installed. You should see a Service number with the printed part number and product name. Thanks for posting the p/n (with all alphanumeric characters) here. If you live outside of North America, it helps us if you post the country of purchase.  Also post the CPU type and prepare operating system installed. (AMD or Intel). P/n in the following image is the number of the product.
  
  
  
  Your description of the issue would seem to indicate that an uninstall of the HP Support Assistant and the installation of the latest version would be a good starting point.

• Problem downloading HP Support Assistant

  I have a HP Pavilion 500-164 with 8.1 Windows, AVG 2014 and my HP Support Assistant show this message:

  Error: HPSF.exe has stopped working

  Hi BreBruce-Tampa,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP Pavilion 500-164 Desktop computer and get an error when trying to install the HP Support Assistant. Here is a link to troubleshoot the HP Support Assistant. I would uninstall the HP Support Assistant software and restart the computer and reinstall from this link.

  Hope it will be useful.

  Thank you.

• ENVY H8-1435: Cannot download HP Support Assistant

  Can someone link me to the last download HP Support Assistant?  I try and click download on the page of the driver of my PC and it just redirects me to the selection of the language for the main support site.  Same goes for all the other links I've tried.  I think the SoftPaq number is SP68201.  Thank you!

  Hello @jiyonguchi,

  I read your post on how you're looking to download the last download HP Support Assistant, and I'd be happy to help you in this case!

  The latest version for your operating system is 7.7.34.34 Rev.A, which can be downloaded by clicking on the following link.

  I hope this helps!

  Best regards

• The HP ENVY TS m7 laptop: how to make an HP Support Assistant icon to appear in the Notification area of the taskbar Windows 10?

  I am running Windows 10 (x 64) (build 10586) on my laptop HP ENVY TS of m7 with HP Support Assistant 8.1.40.3. I'm used to seeing the blue Support Assistant of circular background of question mark icon located on the right side of my taskbar Windows in the notification area, just to the right of the up-carat for 'display the icons '.

  However, about 2 days ago the Assistant to support automatically downloaded and installed the latest version of himself. The '? ' icon disappears from the notification area of the task bar and appeared to place on my desk. I clicked on the desktop, and then click icon on "PIN to Desktop". It pinned icon Assistant decision-making support on the left side of my taskbar with icons for Windows Store File Explorer and other icons open programs.

  I tried just dragging the icon Wizard help to the right of the Notification area of the taskbar, but that cannot be done. Please give me detailed instructions on how to get back the icon wizard helps to where I'm used to seeing.

  Thank you for your help.

  

  DavidPK wrote:

  Hello

  Another option, you may need to check is the following.

  Launch of HP Support Assistant.

  Click the gable of parameters to the upper right.

  In the following Panel, make sure the "show an icon in the taskbar" entry (see the option highlighted in the image below) is checked - if not, click in the box enter a tick, then click on the "Save" button.

  

  Kind regards

  DP - K

  Hello once again, David,

  Success at last! I uninstalled HP Support Assistant and reinstalled. After the installation, I found that the wizard help icon was now right of my bar Windows 10 tasks in the notification area, where I'm used to seeing. See the image below. If this topic is now closed.

  Thanks for all your suggestions and help, which helped my analysis of this problem and its possible solution.

  All the best wishes and cheers,

  Joel

  

• HP Support Assistant tells Me to download and install the same update

  I have a HP Envy 700-027c. Maintaining HP Support Assistant telling me to download and install a Cyberlink PowerDVD to sp63146.exe, even if I downloaded it, installed and rebooted my computer 3 times or more. I don't get no error on installation, then believe the installation have been successful.  Please notify. Thank you!

  18...

  Welcome to the HP Forum!

  You could try the following:

  Control Panel > display icon > programs and features >

  Scroll down, find and uninstall HP Support hasWizard.

  Restart your computer after uninstalling the existing version of the Support Assistant.

  Download and install the latest version of the HPSA:

  HP Support Assistant

  Restart / reboot the computer and log in

  =====================================================================================

  If the problem persists, you can try:

  • Open HPSA > click "updates and optimizations" (wording may slightly differ) >
  • Select them Updates settings and messages >

  Under ' how would you like to receive updated software and messages from HP?

  • Select in the menu dropdown:

  Search for updates, but let me choose whether to download and install them

  Always in the updates and optimizations >

  • Check / initiate a list of available updates >
  • If the offending hotfix package is still listed, then click on it (maybe right-click?) and a value of 'Ignore' or 'hide' this package

  > Once 'Hidden', the package should not display longer towards the top of the list of available updates.

  Comment

  In particular, it is the opinion of this Expert that you ban HPSA to download and install a BIOS update on your computer.  You should always, in the opinion of this Expert, look for the updates to the BIOS on the website of your computer and only download and install a BIOS update when the update is directly applicable to your situation or if you are having problems with your computer.

  For your reference:

  Troubleshooting HP Support Assistant (Windows 7)

  Good luck!

  Click on the star of congratulations !

  It's a big 'thanks' for the author's efforts to help you.

• "HP Support Assistant cannot complete the installation of updates"

  HY,

  I bought HP Envy m6-1204TX "The only language of Windows 8, 64-bit version" last month. I m facing problem on HP support assistant. Some updates have been downloaded automatically by HP support assistant, and now a message is to be displayed 'a restart is required to complete the installation of the updates'. When I restart my pc, the same message is displayed again. installing any updates. I restarted my pc, more than 6 times but in vain.

  Is there a solution for this problem?

  Please try to uninstall, download of the last being and resettlement. Here is the link to the latest version of HP Support Assistant:

  http://ftp.HP.com/pub/SoftPaq/sp58501-59000/sp58915.exe

  So here's a support document which guides you step by step: http://support.hp.com/us-en/document/c02435801

• HP Pavilion 500 - 205 T DT: HP Support Assistant does not work in Windows 10

  I have recently upgraded to Windows 7 Professional (which came with my HP Pavilion) to 10 (64-bit) of the window.   I have problems with HP Support Assistant - tells me that the .msi file is missing.  I tried to uninstall, reinstall, and he always tells me that the .msi file is missing and I get error 1639, error 1714 and error 1603.  I TRIED all the articles and tips and nothing works.  Please help and send me the patch or the link for the fix to [personal information deleted].

  Try using revo uninstaller or geek uninstall to uninstall the previous version first.

  Then, try again to install the new version of HP Support Assistant from the link I posted.