Problem with HP Support Assistant

Similar Questions

• Office using Intel h8 - 1520t with special configuration problems with HP Support Assistant 8.1

  Several days ago the wizard help notified me that I had to do an update review. It was an update Broadcom Bluetooth of a certain type. He had numbers, a slash and more after him.  I installed it.  He went through all the steps of installation, but not the last step.  Now, I get an error whenever I start up the computer indicating that BTtray.exe does not load and btwapi.dll is not found.  Initially, I had Windows 8 and upgraded to 8.1 shortly after buying the computer. I have a wireless network adapter N Premium and Bluetooth (R) (2 x 2).  The only wireless thing I use my keyboard and mouse. I don't use Bluetooth, I bought the Bluetooth with my new computer for possible future use. I can't get rid of this message at startup.

  In addition, since HP Support Assistant made this mess, I decided to uninstall it. I can't uninstall it.  I tried to reinstall what can or was not perhaps not a newer version and settle, tried to uninstall and couldn't.  The Support Assistant comes with the computer of Windows 8. Now, I can not open HP Support Assistant.

  Now comes the Windows Update and it keeps me providing a lot of optional software. I'm now trying all that they offer.

  I fixed it without doing a system restore.  I went the SWSETUP and found the original SP, which has installed the HPSA. Since it has been uninstalled in part and partly not. I reinstalled the original who put the MSI available again.  Then, once that he the reinstalled, I used the uninstall found in the same ESP under SWSETUP and removed.  It took everything with it that you had to go and I have no more problems. In addition, I had found HPSA running in the Manager of tasks and Services got deleted as they should have.  Bad installing Bluetooth which began the questions was related to the services that are running.  Because I'm not using Bluetooth, I roamed my computer and stop all the Bluetooth Services running.  I have all service packs, has not deleted because they are not hurt anything sitting there. I have no error message.  I was getting a network message and I do not use a network on my PC and I was getting the error MSI just try to uninstall HPSA.  The MSI error would leap upward when you try to uninstall using the control panel and it is because Windows could do not seem to find this program in the MS file.  The wrong program installed I think was linked to Widcomm, probably a program of Broadcom Bluetooth.   Windows tried to use 13c4ce.msi from the windows file to uninstall through Control Panel.  It does not work. The following issues have been resolved for btwapi.dll, BTTray.exe, 1316 network error and MSI error.  HPSA does not work in Windows 8.1 Pro 64 bit.  Updates are not correct and I think that it is better to get updates.  Even the online hp scan does not work. Find your computer and peripherals, it fails to find updates for you.   I have my hp printer works very well and set up properly and he always tells me that I need an update that I have.  HPSA would be great if it worked. Interesting that somehow Windows Update picked up that my computer had been messed up and showed two updates that were made some time it y a. I reinstalled and no problem from that. Thank you. I learn to my new hp!

• Problems with HP Support Assistant

  I accidentally uninstalled HP Support Assistant. So I downloaded the Setup program for the program, but the software does not work properly. The problem is that it appears more Assistant support icon in the taskbar. In addition, when the software is opened is displayed for a few seconds a black window with a few things written on the inside. I used the installation program is the following: http://ftp.hp.com/pub/softpaq/sp62001-62500/sp62291.exe

  Here are my computer details

  HP ENVY 15 Notebook PC

  Serial number: [under the direction of personal information]

  OS: Windows 8.1 64bits

  I hope someone can find a solution to this problem!

  Hi RedFrame,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP ENVY 15 laptop and have the HP Support Assistant, problems or errors. Here is a link to uninstall the HP Support Assistant software. You can reinstall it here.

  I hope this helps.

  Thank you.

• Problem with HP Support Assistant on Win7 64-bit

  I have installed my HP Pavilion m9470gr support page hp support assistant. After installing, I ran the application.

  The application started normally, and it shows a window with the title "collection of information...". ». Then, the application does not respond even if the Task Manager indicates it is running.

  Can someone help, please? Thanks in advance.

  I appreciate your help, but I solved the problem yesterday by installing an earlier version of the hp support assistant (version 4.2.8.3). Thanks for your interest.

• serious problem with HP support assistant needs to close

  Presario SG3-110UK

  I downloaded an update for Assistant help now some time ago and I get an error "this application has encountered a serious problem and needs to close"-button to close the application or restart. Reboot Gets the same message.

  I uninstalled and reinstalled the application several times. It works once and then I get the error message.

  How to load a picture so that you can see what I'm talking about?

  Hello

  Try the following

  Firstly, uninstall your current version of HP Support Assistant using Microsoft 'Fixit' at the following link: this is particularly useful for correcting problems that may prevent resettlement on the machines running a 64 bit OS.

  http://support.Microsoft.com/mats/Program_Install_and_Uninstall

  When this has completed, restart the computer.

  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html

  After installation, restart the computer again.

  Kind regards

  DP - K

• 4320 proBook s - problems with the wireless Assistant

  Hello

  I have my ProBook s 4320 for about half a year now. For most of the year the half I had problems with the wireless assistant - it seems that when I start my laptop it takes about 5 to 10 minutes before the work of the internet. I never changed any settings in the wireless assistant.

  Nobody does face these same questions and no one knows how the internet starts immediately when I start my laptop? I tried this on different places with different wireless modems, but everywhere, it's the same thing and books of other people can use internet immediately.

  Thanks in advance

  Hello

  You are welcome to help

  The fact that it connects properly in Mode safe indicates that the driver who normally starts with Windows or a program is causing the problem - most likely candidate is to begin by F-Secure.

  Before attempting the following procedure, make sure that you have an installation of F-Secure program, so you can re - install this software, and also a license key necessary to activate it.

  Then, from the windows control panel. Open programs and features, click on the entry for F-Secure once to highlight, and then click the option to uninstall at the top of the window.  Once done, restart the laptop.

  Again, when windows restarts, check the internet connection by using only a known secure site.

  Let me know how this affects the problem.

  Kind regards

  DP - K

• Need help with the Support Assistant for TouchSmart 310

  I tried to install the latest version of HP Support Assistant manually by searching on the HP customer service and it removed the previous version first. Nothing happened thereafter. I thought it would open HP Support Assistant after agreeing to terms and policies, but he did nothing. When I click on the HP Support Assistant icon, I get "year error occurred" on the very top of the page.  I am not in a position to make changes within the program - everything is gray.

  I tried unistalling tune but I get a message stating: Error 1316 - a network error has occurred trying to read from the file c:\windows\installer\hp support assistant.msi. I tried to look for this file and have not found. I even typed in the search and was not able to find it so I am not able to uninstall it.

  I've had this computer for a year now and have never been able to upgrade to the latest version of HP Support Assistant within the program. I'd get what your computer does not meet the minimum requirements and so I left it alone. The reason why I decided to manually update was because I have problems with the E: drive. And from what I read on HP, to see if I have a hard drive failed, I would need to run tests using HP Support Assistant, but unfortunately, I am not able to do this since I can't access HP Support Assistant.

  I have HP TouchSmart 310-1125f. Windows 7 64-bit.

  Hello

  It is good to hear than the detected "Fixit" and was able to remove the existing installation of HPSA such as what can many fixed some of the problems that can prevent a new version installation correctly.

  First, even if you always have the latest installer HPSA, download it again from the following link and save it in your downloads folder.

  HP Support Assistant.

  One when you're done, open your download folder, click with the right button on the Setup, select Extract 7 - zip, select the files and then click Ok.  Open the new folder sp58919 snippet and see you another installer called Setup - this right click and select new, 7-zip, select extract files and then click Ok.  Open the new installation folder, the installation application ( 4th down with a size of 249KO ) right-click and select "Run as Administrator" to launch the installation.

  Did the full install now and if so, HPSA does work properly?

  Kind regards

  DP - K

• Download a trial - problem with Adobe Download Assistant

  Q: what is Adobe Download Assistant?

  A: Trial versions of Adobe Creative Suite, Photoshop Elements and Adobe Premiere Elements are downloaded using Adobe Download Wizard - a small application which aims to improve the reliability of the download and to avoid the problems that occur usually during large downloads, such as frequent disconnects. After you download the product, Adobe Download Wizard should automatically begin to install the product.

  Q: I installed Adobe Download Assistant, but my trial does not download?

  A: Under certain conditions, Adobe Download Assistant installs but does not immediately download the trial product. If this happens:

  1. exit the Adobe Download Wizard.

  2. in your browser, return to the download page to test the product on Adobe.com. Refresh the page, then click again on the download button now and follow the prompts.

  Important: when you start the download, don't forget to select your folder user or office. A common cause of errors result from attempts to download Adobe Download Assistant to the Applications/programs files folder. Adobe Download Assistant downloads only the files of trial application. Once the download is complete, it will launch the installer of the application; When the installation program is started you can then install the effective application of the trial in the Application/program files folder.

  For more information, see

  Adobe Download Troubleshooting Wizard

  or

  Adobe Download Wizard FAQ

  Q: I have a problem on Windows 7. Just download manager sits there and does nothing, even though I navigate to the page of the trial. It turns out that you can not install Flash in the folder programs. You must choose a different folder for ADA to actually work?

  A: You're right, that adobe Download Assistant doesn't have the necessary permissions to save files in the Program Files folder. If you are running Adobe Download Assistant Administrator, or save to a different location (for example, in your Users folder), this should solve the problem.

  Q: When I try to download the Creative Suite Design Premium, the download wizard opens and I connect. On top, it said "Welcome, user" but on the bottom just below the bar of action for download, it says "Sign in ith your Adobe ID to continue" and the bar action/download just sits there. I quit and restarted several times and even left running all night. Nothing works well. I have Windows 7 Home Premium and don't see any error messages.

  A: Try to open your browser, click in the start-programs-right menu and select "Run as Administrator".

  Q: I am trying to download the demo version of first on Windows. I had no problem installing Adobe Download Assistant, but when I tried to log in, it came with the 100 error, stating that he could not communicate with the internet.

  A: Many errors which are users of the forum with the download process is due to try to download Applications/programs files folder. This seems to cause error 100, 101, 107 and same problems to be able to extract the installation files after downloading is completed. Adobe Download Wizard downloads only the installation files.  Once the download is complete, it will then launch the installation program.  Once the installation program itself is started, you can then install in the folder of files of program/Application.

  Q: I have tried everything and nothing works. I'm really frustrated and I don't know what else to do. How can I download a trial?

  A: Another way to get trials of Adobe software is to register for a the free creative cloud membership. With the accession of creative cloud, you can download complete, downloadable 30 day trials of all our Collection of CS6 Master directly on your desktop and store up to 2 GB of files. Alternatively, you can visit http://forums.adobe.com/thread/981369 which provides information on how to get direct downloads.

  The download has not been properly using Adobe Download Assistant initiate the Thalassotherapy. You can have look at this related forum. http://forums.Adobe.com/message/4468540

  Alternatively, you can follow the steps listed in http://forums.adobe.com/thread/981369 to launch a direct download.

  Contact Support Adobe (http://www.adobe.com/support/contact/) or cat (http://www.adobe.com/support/download-install/supportinfo/) support

• Problem downloading HP Support Assistant

  I have a HP Pavilion 500-164 with 8.1 Windows, AVG 2014 and my HP Support Assistant show this message:

  Error: HPSF.exe has stopped working

  Hi BreBruce-Tampa,

  Thank you for visiting the Forums HP's Support and welcome. I read your thread on your HP Pavilion 500-164 Desktop computer and get an error when trying to install the HP Support Assistant. Here is a link to troubleshoot the HP Support Assistant. I would uninstall the HP Support Assistant software and restart the computer and reinstall from this link.

  Hope it will be useful.

  Thank you.

• HP Foilo 13: Windows 8 with HP Support Assistant

  Hello

  When will there be a support assistant HP compatible software that will work with win8/folio 13?

  I tried most of the tricks to get support to work such as a reboot after installation, but the software always seem to hang again. It will have always the message that it is broken down and must restart the wizard of support, repeated me the same thing each time I try to restart the wizard of support, without success. So I need to uninstall.

  Please advice.

  Thank you.

  OK, install this frameworkbefore you do anything.

  Let me know if the new HPSA breaks down.

  THX

• HP Pavilion g7-2298nr Notebook: issue with HP Support Assistant Info

  When I checked to see what messages HP Support Assistant inportant was for me. I received a notice from the HP support

  Assistant that my protection against viruses and spyware were not working.  It shows that they are both off the coast.  I have Trend Micro Anti

  Virus and this shows to work properly.  I also use Anti Malware. Is there something that is incorrect?  Is there a way to

  me to remove the messages from the HP Support Assistant? Thanks for any help.

  Paul

  Hello doowop47,

  It may be a glitch in the wizard for help. I know that this kind of thing happened often a few years back with other brands of anti-virus. This was due to the fact that the HP Support Assistant only worked with precision with Norton. It may still be the case today.

  The Support Assistant runs automatically at startup? If so, you can turn it off and it won't hurt anything. It can be turned on again since the program Panel.

  Here is a link showing another Expert HP explaining how to disable the wizard.

  Re: HP Support Assistant - how to disable start up / re-HP - 2464017 Support Forum

  I know that this does not resolve the warning itself, but it is not entirely uncommon to happen.

  I guess the support Wizard is also updated.

• Windows disk defragement works do not with hp support assistant

  HP Pavilion d6-3225dx windows 7

  Hello
   
  Try the following
   
  Firstly, uninstall your current version of HP Support Assistant by opening windows control panel, open programs and features, make the entry for HP Support Assistant right click and select uninstall.  Once this process is complete, restart the laptop.
   
  Then download and install the latest version of HP Support Assistant of the page on the link below - the download links are to the bottom of the page.

  http://h18021.www1.HP.com/helpandsupport/HP-support-Assistant.html
   
  After installation, restart the laptop.
   
  Kind regards
   
  DP - K

• Re: Qosmio G30-194 - problem with the Toshiba Assist tool

  Hello

  I recently downloaded and installed Assist tool on Windows xp installed costs. The problem is that it does ' t have the same characteristics
  as she had on the old Windows mce system. I think here to optimize the tool to control the work of the cpu (in the tab optimize).
  Help I have now has only the mouse, sd memory card and accessibility features... :/

  Can anyone help with this? See you soon.

  This certainly isn't problem Toshiba Assist. Problem is that you have not installed all other toshiba tools and utilities.
  Toshiba tool is small tool where you can find shortcuts to all other tools so when you install the missing tool, they will be shown here.
  Check it please what lack us and install it.

• Is anyone has problems with Dell support - called using micro

  Hello users of the Forum.

  My 2720 xps is not save anything when I use the microphone jack and little record (low volume) anything when I use the microphone. I also have questions about the use of large screen XPS2720 to extend my laptop screen using HDMI from laptop HDMI in the XPS. It does not either. Here is my support issues:

  1 has reached the customer. The person would put me on hold for each 2 questions simple and "research". His answers were vague, and then he said he would transfer me to Office work support as he has managed "inspiron" only! His transfer has failed and abandoned call.

  2. calls on the customer. Voice was smothered at the other end, when I mentioned, so the call dropped!

  3. calls on the customer. The person could not understand what I was trying to make (connect laptop XPS display and audio not sent / mic jack question), he tried to understand the question but kept in interpreting everything that I said mean that I was trying to extend the XPS specification to a monitor. I asked to speak to someone who knows the best product, he informed that he will put the prime contractor, and the abandoned call. Now I'm wondering if there is another meaning to call down when Dell is unable to answer.

  4 called again, the first person who I arrived before also picked up my call, when she heard what I was looking for the resolution, the call dropped.

  I don't know what is happening with Dell technical support. I would like to know if anyone else had experiences similar to my problems, especially when Dell support is unable to successfully respond to the question.  I really prefer to talk to actual dell support person in the United States (instead of people at offshore call center) to get answers to my questions. I tried to download the XPS manual and the link led me to a PDF doc, which indicates that it is the manual of the user, but everything, it's a manual to pay off the system - open lids, replace chipsets, back cover, display etc.. !! Frustrating :-)

  As Mary said, there are 2 ports HDMI on the XPS 2720. If you try to view the screen of the laptop on the XPS 2720, you must use HDMI-In port on the back of the specification XPS (#14 here).

  There are also press the input source selection button (#9) to select the input source. It may take a couple of presses until she "cycles" through all the choices and sees the laptop. So, wait a few seconds between the push to give him a chance to change the input source.

  And you should probably also go into Windows Display options on your laptop and make sure that it is set to use a second monitor...

  EDIT: Link fixed

• Problem with the support of ROM of DVD double layer

  I just bought the edition of Adobe Creative Suite Premium Web 6 DVDs I have have not yet opened the box and noticed that it is said that one of the requirements of the system is dual Lyer DVD ROM support is necessary. My question is, is it a requirement for one of the tools, or I won't be able to install the software, I don't have a DVD-ROM with support double layer?

  Hi adobe_new_product_user,

  DVD ROM is only necessary if you are installing the software using the disc.

  Generally most computers nowadays have double layer DVD ROM.

  Incase if there is no problem, you can also download the product and then install it

  http://prodesigntools.com/Adobe-CS6-direct-download-links.html

  Thank you

  Kapil